Abstract
Though the concept of shared spaces had been known for quite a while, it did not become popular until the arrival of the internet and social software. Via this way, the concept has penetrated other IT-areas, including the area of Business Process Management, which brings about the needs of investigating the usage of shared spaces in connection to Business Process Support (BPS). The first part of this experience report describes the authors’ experience of building, introducing in the operational practice, and using BPS systems based on the shared spaces architecture. It presents three examples of applications aimed at supporting collaboration/communication in the frame of business process instances. These systems use three different mechanisms for arranging communication/collaboration. The first system is based on collaborative planning; the second one is based on the specialized structure of the shared spaces, and the third one on changes in the status of the processes. The second part of the paper is devoted to the analysis of the examples from the first part in order to create a preliminary taxonomy of communication styles in systems with shared spaces architecture. For this end, the authors identified three binary parameters that characterize the way invitations to visit a shared space are issued. These parameters can be used for analyzing communication capabilities of BPS systems, as well as other types of computer systems, with the shared spaces architecture.
Chapter PDF
Similar content being viewed by others
References
Takemura, H., Kishino, F.: Cooperative work environment using virtual workspace. In: Proceedings of the 1992 ACM Conference on Computer-Supported Cooperative Work, pp. 226–232 (1992)
Ishii, H., Kobayashi, M., Grudin, J.: Integration of interpersonal space and shared workspace: ClearBoard design and experiments. ACM Transactions on Information Systems (TOIS) 11(4), 349–375 (1993)
Prensky, M.: Digital natives, digital immigrants. On the Horizon 9(5), 1–6 (2001)
Nurcan, S., Schmidt, R.: Introduction to the first international workshop on business process management and social software (BPMS2 2008). In: Ardagna, D., Mecella, M., Yang, J. (eds.) Business Process Management Workshops. Lecture Notes in Business Information Processing, vol. 17, pp. 647–648. Springer, Heidelberg (2009)
Khomyakov, M., Bider, I.: Achieving Workflow Flexibility through Taming the Chaos. In: OOIS 2000-6th International Conference on Object Oriented Information Systems, pp. 85–92. Springer, Heidelberg (2000)
Bider, I., Perjons, E., Johannesson, P.: In Search of the Holy Grail: Integrating social software with BPM. Experience Report. In: EB-PISM. LNBIP, vol. 50, pp. 1–13. Springer, Heidelberg (2010)
Bider, I., Perjons, E., Johannesson, P.: A strategy for integrating social software with business process support. In: LNBIP, vol. 66, pp. 372–383. Springer, Heidelberg (2011)
Andersson, T., Bider, I., Svensson, R.: Aligning people to business processes experience report. Software Process Improvement and Practice 10(4), 403–413 (2005)
Bider, I., Striy, A.: Controlling business process instance flexibility via rules of planning. International Journal of Business Process Integration and Management 3(1), 15–25 (2008)
iPB Reference Manual on-line documentation (Online), http://docs.ibissoft.se/node/3 (accessed June 20, 2010)
eForm – a Staffing Communication System for running day-to-day operations at a call-center (Online), http://www.ibissoft.se/node/144 (accessed: June 20, 2010)
Bider, I.: Developing tool support for process oriented management. In: Handbook of Systems Development, vol. 1999, pp. 205–222. CRC Press, Boca Raton (1998)
Bider, I.: Object driver: a method for analysis, design, and implementation of interactive applications. In: Handbook of Systems Development, vol. 1999, pp. 81–96. CRC Press, Boca Raton (1998)
Bider, I., Khomyakov, M.: Object-oriented model for representing software production processes. Object-Oriented Technologys, 319–322 (1998)
Bider, I., Khomyakov, M., Pushchinsky, E.: Logic of change: Semantics of object systems with active relations. Automated Software Engineering 7(1), 9–37 (2000)
Bider, I., Khomyakov: New technology - Great Opportunities. How to Exploit Them. In: Filipe, J. (ed.) Enterprise Information Systems, Kluver (2003)
Van der Aalst, W.M.P., Weske, M., Grünbauer, D.: Case handling: a new paradigm for business process support. Data & Knowledge Engineering 53(2), 129–162 (2005)
Bly, S.A., Harrison, S.R., Irwin, S.: Media spaces: bringing people together in a video, audio, and computing environment. Communications of the ACMÂ 36(1), 46 (1993)
Benford, S., Bowers, J., Fahlén, L.E., Greenhalgh, C., Snowdon, D.: User embodiment in collaborative virtual environments. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 242–249 (1995)
Benford, S., Brown, C., Reynard, G., Greenhalgh, C.: Shared spaces: transportation, artificiality, and spatiality. In: Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work, pp. 77–86 (1996)
Dillenbourg, P., Traum, D., Schneider, D.: Grounding in multi-modal task-oriented collaboration. In: Proceedings of the European Conference on AI in Education, pp. 401–407(1996)
Schmid, B.F.: The concept of media. In: Workshop on Electronic Markets (1997)
Garita, C., Afsarmanesh, H., Hertzberger, L.O.: The prodnet cooperative information management for industrial virtual enterprises. Journal of Intelligent Manufacturing 12(2), 151–170 (2001)
Roman, M., Hess, C.K., Cerqueira, R., Ranganathan, A., Campbell, R.H., Nahrstedt, K.: Gaia: A middleware infrastructure to enable active spaces. IEEE Pervasive Computing 1(4), 74–83 (2002)
Johnson, P., May, J., Johnson, H.: Introduction to multiple and collaborative tasks. ACM Transactions on Computer-Human Interaction (TOCHI) 10(4), 277–280 (2003)
Martens, C., Woo, C.C.: OASIS: An Integrative Toolkit for Developing Autonomous Applications in Decentralized Environments. Journal of Organizational Computing and Electronic Commerce 7(2&3), 227–251 (1997)
Google Sites, (Online), http://www.google.com/sites , http://sites.google.com/ (accessed June 18, 2010)
Google Mail, (Online), http://www.google.com/mail (accessed June 18, 2010)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Bider, I., Johannesson, P., Schmidt, R. (2011). Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture. In: Mouratidis, H., Rolland, C. (eds) Advanced Information Systems Engineering. CAiSE 2011. Lecture Notes in Computer Science, vol 6741. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21640-4_23
Download citation
DOI: https://doi.org/10.1007/978-3-642-21640-4_23
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21639-8
Online ISBN: 978-3-642-21640-4
eBook Packages: Computer ScienceComputer Science (R0)