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“I Like Your Shirt” - Dialogue Acts for Enabling Social Talk in Conversational Agents

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Intelligent Virtual Agents (IVA 2011)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 6895))

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Abstract

This paper presents a set of dialogue acts which can be used to implement small talk conversations in conversational agents. Although many conversational agents are supposed to engage in small talk, no systematic development of social dialogue acts and sequences for dialogue systems was made so far. Instead systems reuse the same conversation sequence every time they engage in small talk or integrate stateless chatbots without any knowledge about the ongoing conversation. The small talk dialogue act taxonomy presented in this paper consists of functionally motivated acts inspired by the social science work of “face”. Moreover, a corpus annotation and possible dialogue act sequences extracted from this annotated corpus are described. The dialogue act set and the sequences are used in our dialogue system to provide a more knowledge-driven treatment of small talk than chatbots can offer.

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Author information

Authors and Affiliations

  1. German Research Centre for Artificial Intelligence, Alt-Moabit 91c, 10559, Berlin, Germany

    Tina Klüwer

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  1. Tina Klüwer
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Editor information

Editors and Affiliations

  1. School of Computer Science, Reykjavik University, Menntavegur 1, 101, Reykjavík, Iceland

    Hannes Högni Vilhjálmsson

  2. Bielefeld University, CITEC, P.O. Box 100131, 33501, Bielefeld, Germany

    Stefan Kopp

  3. Institute for Creative Technologies, University of Southern California, 12015 Waterfront Drive, 90094-2536, Playa Vista, CA, USA

    Stacy Marsella

  4. Reykjavik University, CADIA, Menntavegur 1, 101, Reykjavik, Iceland

    Kristinn R. Thórisson

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© 2011 Springer-Verlag Berlin Heidelberg

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Klüwer, T. (2011). “I Like Your Shirt” - Dialogue Acts for Enabling Social Talk in Conversational Agents. In: Vilhjálmsson, H.H., Kopp, S., Marsella, S., Thórisson, K.R. (eds) Intelligent Virtual Agents. IVA 2011. Lecture Notes in Computer Science(), vol 6895. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23974-8_2

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  • DOI: https://doi.org/10.1007/978-3-642-23974-8_2

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-23973-1

  • Online ISBN: 978-3-642-23974-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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