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Intention to Use E-Government Services in Malaysia: Perspective of Individual Users

  • Conference paper
Informatics Engineering and Information Science (ICIEIS 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 252))

Abstract

The growing need for convenience in the manner people conduct their activities in the 21st century, has popularized the notion of Internet-enabled government services. Various governments now offer key services through the Internet, but what is still unclear, is the key to a successful e-government platform. In this study, therefore, an extended Technology Acceptance Model (TAM) was used to underpin the development of a conceptual framework used to examine the influence of six independent variables (perceived ease of use, perceived usefulness, security, Internet infrastructure, reliability and convenience) on the dependent variable, the intention to use e-government services in Malaysia. The 230 valid responses in this study were the bases of the analysis, and the data analysis included correlation and regression analyses. The findings revealed that four of the six hypotheses were significant. Research and practice contributions of this study were highlighted including limitations of study and agenda for future research.

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Author information

Authors and Affiliations

  1. School of Business, Monash University, Jalan Lagoon Selatan, 46150, Bandar Sunway, Selangor, Malaysia

    Uchenna Cyril Eze

  2. Multimedia University, Jalan Ayer Keroh Lama, Bukit Beruang, 75450, Melaka, Malaysia

    Mei Huey Goh, Heng Yaw Ling & Chai Har Lee

Authors
  1. Uchenna Cyril Eze
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  2. Mei Huey Goh
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  3. Heng Yaw Ling
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  4. Chai Har Lee
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Editor information

Editors and Affiliations

  1. Advanced Informatics School (UTM AIS), UTM International Campus, 54100, Kuala Lumpur, Malaysia

    Azizah Abd Manaf , Akram Zeki , Mazdak Zamani  & Suriayati Chuprat , ,  & 

  2. Information Systems Department, King Saud University, Riyadh, Saudi Arabia

    Eyas El-Qawasmeh

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© 2011 Springer-Verlag Berlin Heidelberg

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Eze, U.C., Huey Goh, M., Yaw Ling, H., Har Lee, C. (2011). Intention to Use E-Government Services in Malaysia: Perspective of Individual Users. In: Abd Manaf, A., Zeki, A., Zamani, M., Chuprat, S., El-Qawasmeh, E. (eds) Informatics Engineering and Information Science. ICIEIS 2011. Communications in Computer and Information Science, vol 252. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-25453-6_43

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  • DOI: https://doi.org/10.1007/978-3-642-25453-6_43

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-25452-9

  • Online ISBN: 978-3-642-25453-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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