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Computer-Aided Service Design for the Development of Product-Service Systems – Motivation and Benefits

  • Conference paper
Product-Service Integration for Sustainable Solutions

Part of the book series: Lecture Notes in Production Engineering ((LNPE))

Abstract

Companies are forced to rethink their product-focused business stra-tegies due to technological equivalence and a severe price competition. Product-Service Systems (PSS) allow for long-term customer loyalty and an increase in profit margins. The systematic development of PSS is essential in order to tap their full potential. However, the integration of heterogeneous components during the PSS-development still poses a major challenge. It necessitates the integration of heterogeneous information held by actors with very different professional backgrounds. Especially the systematic consolidation, archiving and reuse of heterogeneous service information during the PSS-concept development represent a considerable gap in research. Furthermore, the modeling of remote-supported and automated services during the domain-specific detailing of PSS has not been sufficiently researched yet. Hence, this paper presents a novel approach, referred to as Computer-aided Service Design (CASD), used to systematically integrate heterogeneous service information into a PSS’s concept development and to model manual, but also remote-supported and automated services.

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Authors and Affiliations

  1. Department of Mechanical Engineering, Ruhr-Universität Bochum, Bochum, Germany

    Katja Laurischkat

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  1. Katja Laurischkat
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Correspondence to Katja Laurischkat .

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Editors and Affiliations

  1. Lehrstuhl für Produktionssysteme, Ruhr-Universität Bochum, Universitätsstraße 150, Bochum, 44780, Germany

    Horst Meier

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Laurischkat, K. (2013). Computer-Aided Service Design for the Development of Product-Service Systems – Motivation and Benefits. In: Meier, H. (eds) Product-Service Integration for Sustainable Solutions. Lecture Notes in Production Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30820-8_46

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  • DOI: https://doi.org/10.1007/978-3-642-30820-8_46

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-30819-2

  • Online ISBN: 978-3-642-30820-8

  • eBook Packages: EngineeringEngineering (R0)

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