Abstract
A good customer support service helps companies to differentiate themselves from competitors. Usually, this service is provided through a call centre that receives the users’ incidences. In a call centre, there are technicians that provide customers with technical assistance. In this work, we present a call centre application deployed by using a web interface that acts as a frontend of a case-based argumentation infrastructure running on a multi-agent platform. With this application, agents representing technicians can argue to reach agreements and jointly solve incidences.
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© 2013 Springer-Verlag Berlin Heidelberg
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Jordán, J., Heras, S., Valero, S., Julián, V. (2013). ArgCBR-CallCentre: A Call Centre Based on CBR Argumentative Agents. In: Demazeau, Y., Ishida, T., Corchado, J.M., Bajo, J. (eds) Advances on Practical Applications of Agents and Multi-Agent Systems. PAAMS 2013. Lecture Notes in Computer Science(), vol 7879. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38073-0_30
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DOI: https://doi.org/10.1007/978-3-642-38073-0_30
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-38072-3
Online ISBN: 978-3-642-38073-0
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