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Using Process Variants in Design of Flow Management Systems

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Perspectives in Business Informatics Research (BIR 2013)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 158))

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Abstract

Customer flow management (CFM) systems integrated hardware, sensing, software and data analysis technologies to delivery customer service processes. While the traditional CFM systems focus of managing customer queues independently of the service provided, this paper investigates business processes where flow management is an integral part of the business processes delivered. A method for design of the CFM systems is elaborated. The method focuses on identification and evaluation of business process delivery variants providing the best customer flow management performance. The evaluation is performed using static analysis and simulation, and run-time adjustment algorithms are used to alter process delivery according to the current execution context. The design method is applied in a case study exploring development of interactive museum expositions.

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Author information

Authors and Affiliations

  1. Institute of Information Technology, Riga Technical University, Kalku 1, LV-1658, Latvia

    Jānis Grabis

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  1. Jānis Grabis
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Editor information

Editors and Affiliations

  1. Department of Business Informatics, Warsaw School of Economics, Warsaw, Poland

    Andrzej Kobyliński  & Andrzej Sobczak  & 

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Grabis, J. (2013). Using Process Variants in Design of Flow Management Systems. In: Kobyliński, A., Sobczak, A. (eds) Perspectives in Business Informatics Research. BIR 2013. Lecture Notes in Business Information Processing, vol 158. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40823-6_4

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  • DOI: https://doi.org/10.1007/978-3-642-40823-6_4

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-40822-9

  • Online ISBN: 978-3-642-40823-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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