Zusammenfassung
In diesem Beitrag wird die systematische Recherche und Analyse des Design-Thinking-Prozesses aufgezeigt und eine Methodendatenbank mit über 400 identifizierten Methoden präsentiert. Dabei werden die spezifischen Eigenschaften von Methoden, die für Dienstleistungsinnovationen geeignet sind, dargelegt. So entsteht eine verfeinerte Methoden-Datenbank, die als Handbuch für Design Thinking für Dienstleistungen eingesetzt werden kann. Daraufhin werden Anforderungen zur Digitalisierung der Methoden definiert, um im finalen Schritt eine Methodendatenbank für ein digitales Design Thinking zu entwickeln.
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Redlich, B., Becker, F., Siemon, D., Robra-Bissantz, S., Lattemann, C. (2018). Nutzerzentrierte Dienstleistungsinnovation durch digitales Design Thinking – Herausforderung und Potenziale für Wissenschaft und Praxis. In: Bruhn, M., Hadwich, K. (eds) Service Business Development. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-22424-0_4
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