Abstract
The Brazilian public transportation system is composed of small and medium size companies. These companies may not be prepared to thrive in a competitive environment because, generally, these firms are managed like a family business. Thus, Knowledge Management (KM) can be defined as an efficient and simple way to solve day-to-day problems and drive the quality of services. Knowledge Management System (KMS) is a business process developed to encompass a basic investigative process, which consists of a synthetic diagnosis of the general conditions and the establishment of programs aimed at the generation of improvements based on the reduction and or elimination of wastefulness. This paper presents KM methodology (KM and KMS) applied in three case studies in Brazilian bus companies. The results indicate that application of this methodology allows companies to reach a competitive advantage. This paper is a result of consulting services in these companies.
Chapter PDF
Similar content being viewed by others
References
Central Intelligence Agency: The world fact book, https://www.cia.gov/library/publications/the-world-factbook/geos/br.html
National Association of Public Transport of Rails, www.anptrilhos.org.br
National Agency of Land Transport: Annual Report, 5th edn., vol. 9. ANTT, Brasilia (2009)
Brazilian Association of Companies for Road Passenger Transport, http://www.abrati.org.br/page/11728
National Association of Public Transport: Relatório comparativo 2003-2011 (2012)
Brazilian National Association of Urban Transport Companies: Dados do transporte público por ônibus, http://www.ntu.org.br/novo/AreasInternas.aspx?idArea=7
Almeida, E., Melo, M.C.D.L.: Implantação do processo de sucessão em uma empresa familiar de transportes: Desafios e contradições, Resende, pp. 1–17 (2012), http://www.aedb.br/seget/artigos12/511630.pdf
Alavi, M., Leidner, D.E.: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. SEAD Working Paper Series, Fontainebleau (1999)
Gamble, P.R., Blackwell, J.: Knowledge Management: A State of the Art Guide. Kogan Page Publishers (2001)
Botha, D.A., Kourie, D.G., Snyman, R.: Coping With Continuous Change in the Business Environment: Knowledge Management and Knowledge Management Technology. Chandos Publishing (Oxford), Limited (January 2008)
Maier, R.: Knowledge Management Systems: Information and Communication Technologies for Knowledge Management. Springer (June 2007)
Anand, A., Singh, M.: Understanding knowledge management: a literature review. International Journal of Engineering Science and Technology 3(2), 926–939 (2011)
Dalkir, K.: Knowledge Management in Theory and Practice. Elsevier Science (June 2005)
Business Dicionary, http://www.businessdictionary.com/definition/knowledge-management.html
Hislop, D.: Knowledge Management in Organizations: A Critical Introduction. Oxford University Press (January 2013)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 IFIP International Federation for Information Processing
About this paper
Cite this paper
Raymundo, H., Vendrametto, O., dos Reis, J.G.M. (2014). Knowledge Management in Public Transportation: Experiences in Brazilian Bus Companies. In: Grabot, B., Vallespir, B., Gomes, S., Bouras, A., Kiritsis, D. (eds) Advances in Production Management Systems. Innovative and Knowledge-Based Production Management in a Global-Local World. APMS 2014. IFIP Advances in Information and Communication Technology, vol 439. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-44736-9_73
Download citation
DOI: https://doi.org/10.1007/978-3-662-44736-9_73
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-44735-2
Online ISBN: 978-3-662-44736-9
eBook Packages: Computer ScienceComputer Science (R0)