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Comprehending a Service by Informative Models

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Transactions on Large-Scale Data- and Knowledge-Centered Systems XXX

Part of the book series: Lecture Notes in Computer Science ((TLDKS,volume 10130))

Abstract

Services are one of the main supporting facilities of modern societies. They support users in their everyday life. They provide additional features to their users. They must be useful, usable in the user environment and must correspond to the utilisation pattern of potential users. In modern applications, the user must be able to understand the service on the fly and to appreciate the utility a service provides. The user thus needs a comprehensive service.

Models are a mainstay of every scientific and engineering discipline. Models are typically more accessible to study than the systems. Models are instruments that are effectively functioning within a scenario. The effectiveness is based on an associated set of methods and satisfies requirements of utilisation of the model. A typical utilisation of a model is explanation, informed selection, and appropriation of an opportunity. The mental model that a user might have on a service can be supported by a specific general model of the service: the informative model. It generalises such conceptions as the instruction leaflet, the package or product insert, the information and direction for use, and the enclosed label.

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Notes

  1. 1.

    The words ‘conceptual’ and ‘conceptional’ are often considered to be synonyms. The word ‘conceptual’ is linked to concepts and conceptions. ‘Conceptual’ means that a thing - e.g. an instrument or representation - is characterised by concepts or conceptions. The word ‘conceptional’ associates a thing as being or of the nature of a notion or concept. Conceptional modelling is modelling with associations to concepts. A conceptual model incorporates concepts into the model.

  2. 2.

    SMART: Simple, Meaningful, Adequate, Realistic, and Trackable.

  3. 3.

    SWOT: strengthes, weaknesses, opportunities, and threats.

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Author information

Authors and Affiliations

  1. Department of Computer Science, Christian Albrechts University Kiel, 24098, Kiel, Germany

    Bernhard Thalheim

  2. Department of Computer Information Science, Prince Sultan University, Riyadh, Kingdom of Saudi Arabia

    Ajantha Dahanayake

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  1. Bernhard Thalheim
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  2. Ajantha Dahanayake
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Correspondence to Bernhard Thalheim .

Editor information

Editors and Affiliations

  1. IRIT, Paul Sabatier University, Toulouse, France

    Abdelkader Hameurlain

  2. FAW, University of Linz, Linz, Austria

    Josef Küng

  3. FAW, University of Linz, Linz, Austria

    Roland Wagner

  4. Software Competence Center Hagenberg, Hagenberg, Austria

    Klaus-Dieter Schewe

  5. Software Competence Center Hagenberg, Hagenberg, Austria

    Karoly Bosa

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Thalheim, B., Dahanayake, A. (2016). Comprehending a Service by Informative Models. In: Hameurlain, A., Küng, J., Wagner, R., Schewe, KD., Bosa, K. (eds) Transactions on Large-Scale Data- and Knowledge-Centered Systems XXX. Lecture Notes in Computer Science(), vol 10130. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-54054-1_4

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  • DOI: https://doi.org/10.1007/978-3-662-54054-1_4

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