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Azemi, E., Bala, S. (2021). Exploring BPM Adoption and Assessing the Strategic Alignment of Processes at Raiffeisen Bank Kosovo. In: vom Brocke, J., Mendling, J., Rosemann, M. (eds) Business Process Management Cases Vol. 2. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-63047-1_21
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