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Designing Services as Adaptable Reference Models

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Implementing International Services

Zusammenfassung

Reference models are focal research objects in the Information Systems discipline. The overall goal of reference modeling in IS research is to capture and publish knowledge on how to design and structure artifacts, e.g., information systems or business processes (Becker et al., 2004). The technique of reference modeling has been adopted by companies in many industries (e.g., Software, Health, Banking) to denote good practices for designing business processes or application systems (Fettke/Loos, 2004; Becker et al., 2002). While extant research predominantly focuses on constructing reference models for industries (Becker/Schütte, 2004; Neumann, 2003) and IS domains (Ahlemann/Riempp, 2008), in this chapter we explore the benefits of constructing services as reference models.

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Author information

Authors and Affiliations

  1. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Dr. Michael Schermann (Chair for Information Systems)

  2. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Dr. Michael Prilla

  3. Universität Hamburg, Hamburg, Vogt-Kölln-Str. 30, 22527, Germany

    Prof. Dr. Tilo Böhmann (Chair for IT-Management and -Consulting)

  4. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Prof. Dr. Helmut Krcmar (Chair for Information Systems)

  5. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Prof. Dr.-Ing. Thomas Herrmann

Authors
  1. Dr. Michael Schermann
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  2. Dr. Michael Prilla
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  3. Prof. Dr. Tilo Böhmann
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  4. Prof. Dr. Helmut Krcmar
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  5. Prof. Dr.-Ing. Thomas Herrmann
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Editor information

Editors and Affiliations

  1. Universität Hamburg, Hamburg, Vogt-Kölln-Str. 30, 22527, Germany

    Tilo Böhmann (Chair for IT-Management and -Consulting) (Chair for IT-Management and -Consulting)

  2. Institute of Research & Development and Innovation Management, Universität Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany

    Wolfgang Burr

  3. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Thomas Herrmann

  4. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Helmut Krcmar (Chair for Information Systems) (Chair for Information Systems)

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© 2011 Gabler Verlag | Springer Fachmedien Wiesbaden GmbH

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Schermann, M., Prilla, M., Böhmann, T., Krcmar, H., Herrmann, T. (2011). Designing Services as Adaptable Reference Models. In: Böhmann, T., Burr, W., Herrmann, T., Krcmar, H. (eds) Implementing International Services. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6445-8_16

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