Abstract
Japanese Total Quality Control (JTQC), Total Quality Management (TQM), Deming’s System of Profound Knowledge, Business Process Reengineering (BPR), Lean Thinking and Six Sigma are quality and operations improvement systems all oriented towards process improvement. They have implementation factors and results in common such as: continuous improvement, customer satisfaction, people and management involvement to mention a few. Nonetheless, the systems also present different and important characteristics due to their different origins and the historic path of implementation inside companies.
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Chiarini, A. (2012). Introduction. In: From Total Quality Control to Lean Six Sigma. SpringerBriefs in Business. Springer, Milano. https://doi.org/10.1007/978-88-470-2658-2_1
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DOI: https://doi.org/10.1007/978-88-470-2658-2_1
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