Abstract
This chapter is intended to trace the evolution of TQM, its use in Japan, how companies in the West have pioneered it (with specific examples from companies such as Rank Xerox) and what the benefits are.
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© 1996 Springer Science+Business Media Dordrecht
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Zairi, M., Leonard, P. (1996). The total quality movement: where did it start, what does it mean, and how does it affect business organizations?. In: Practical Benchmarking: The Complete Guide. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1284-0_2
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DOI: https://doi.org/10.1007/978-94-011-1284-0_2
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-4560-5
Online ISBN: 978-94-011-1284-0
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