Skip to main content

Abstract

The use of workflow technology has created considerable discussion within the CSCW community. Although the debates have been grounded in theories of work, less has been written about specific organisational and social settings where workflow systems have been used. This paper presents findings from an empirical study where a workflow-like system was in routine use for some of the work. It draws conclusions about the circumstances that made this possible.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Abbott, K. and Sarin, S. (1994): “Experiences with Workflow Management: Issues for the Next Generation”, in Furuta, R. and C. Neuwirth (eds.): Proceedings of ACM Conference on Computer Supported Cooperative Work CSCW ‘84, Chapel Hill, NC, October 22–26, 1994, ACM Press, pp. 113–120.

    Google Scholar 

  • Agostini, A., De Michelis, G., Grasso, M.A. and Patriarca, S. (1994): “Re-engineering a business process with an innovative workflow management system: a case study”, Collaborative Computing, vol. 1, 1994, pp. 163–190.

    Google Scholar 

  • Bernard, H.R. (1988): Research Methods in Cultural Anthropology, Sage, Newbury Park, California.

    Google Scholar 

  • Bowers, J. (1992): “The Politics of Formalism”, in Lea, M. (eds.): Contexts of Computer-Mediated Communication, Harvester Wheatsheaf, New York, 1992, pp. 232–261.

    Google Scholar 

  • Bowers, J., Button, G. and Sharrock, W. (1995): “Workflow from Within and Without: Technology and Cooperative Work on the Print Industry Shopfloor”, in Marmolin, H., Y. Sunblad and K. Schmidt (eds.): Proceedings of European Conference on Computer-Supported Cooperative Work, Stockholm, Sweden, 10–14 September, 1995, Kluwer Academic Publishers. Dordrecht, Netherlands, pp. 51–66.

    Google Scholar 

  • Bowers, J. (1996): “PANEL: From Retrospective to Prospective: The Next Research Agenda for CSCW”, in Ackerman, M. S. (eds.): Proceedings of ACM Conference on Computer Supported Cooperative Work CSCW ‘86, Cambridge, MA, ACM Press, pp. 440.

    Google Scholar 

  • Brooks Jr., F.P. (1995): The Mythical Man-Month: Essays on Software Engineering, Addison-Wesley Publishing Company Inc., Reading, Massachusetts.

    Google Scholar 

  • Button, G. and Harper, R.H.R. (1992): “Taking Organisation Into Accounts”, in Button, G. (ed.): Technology in Working Order, Routledge Press, United Kingdom, 1992, pp. 98–107.

    Google Scholar 

  • Button, G. and Sharrock, W. (1994): “Occasioned Practices in the Work of Software Engineers”, in Goguen, J. and M. Jirotka (eds.): Requirements Engineering, Academic Press Ltd., London, United Kingdom, 1994, pp. 217–240.

    Google Scholar 

  • CSCW (1995): “Commentary on Suchman-Winograd Debate”, Computer Supported Cooperative Work: An International Journal, vol. 3, no. 1, 1995, pp. 29–95.

    Google Scholar 

  • Dourish, P. and Bellotti, V. (1992): “Awareness and Coordination in Shared Workspaces”, in Turner, J. and R. Kraut (eds.): Proceedings of ACM CSCW’92 Conference on Computer-Supported Cooperative Work, Toronto, Canada., October 31–November 4, >1992., ACM Press, pp. 107–114.

    Google Scholar 

  • Dourish, P., Holmes, J., MacLean, A., Marqvardsen, P. and Zbyslaw, A. (1996): “Freeflow: Mediating Between Representation and Action in Workflow Systems”, in Ackerman, M. S. (eds.): Proceedings of ACM Conference on Computer Supported Cooperative Work CSCW ‘86, Cambridge, MA, November 16–20, 1996, New York, N.Y.: ACM Press, pp. 190–198.

    Google Scholar 

  • Ellis, C.A. and Wainer, J. (1994): “Goal-based Models of Collaboration”, Collaborative Computing, vol. 1, no. 1, 1994, pp. 61–86.

    Google Scholar 

  • Glaser, B.G. and Strauss, A.L. (1967): The Discovery of Grounded Theory: Strategies for Qualitative Research, Aldine de Gruyter, Hawthorne, New York.

    Google Scholar 

  • Grinter, R. (1995): “Using a Configuration Management Tool to Coordinate Software Development”, in Comstock, N. and C. Ellis (eds.): Proceedings of ACM Conference on Organizational Computing Systems, Milpitas, CA, August 13–16, 1995., ACM Press, pp. 168–177. 188

    Google Scholar 

  • Grinter, R.E. (1996): “Supporting Articulation Work Using Configuration Management Systems”, Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol 5, no. 4, 1996, pp. 447–465.

    Article  Google Scholar 

  • Grudin, J. (1989): “The Case Against User Interface Consistency”, Communications of the ACM, vol. 32, no. 10, 1989, pp. 1164–1173.

    Article  Google Scholar 

  • Medina-Mora, R., Winograd, T., Flores, R. and Flores, F. (1992): “The Action Workflow Approach to Workflow Management Technology”, in Turner, J. and R. Kraut (eds.): Proceedings of Conference on Computer-Supported Cooperative Work. CSCW ‘82, Toronto, Canada, October3l-November4, 1992., ACM Press, pp. 281–288.

    Chapter  Google Scholar 

  • Rochkind, M.J. (1975): “The Source Code Control System”, in (eds.): Proceedings of 1st National Conference on Software Engineering, Washington, D.C., September 11–12, 1975, IEEE Computer Society, pp. 37–43.

    Google Scholar 

  • Sommerville, I., Rodden, T., Sawyer, P., Bentley, R. and Twidale, M. (1993): “Integrating Ethnography into the Requirements Engineering Process”, in Finkelstein, A. and S. Fickas (eds.): Proceedings of Requirements Engineering 1993, San Diego, California. 4–6 January, pp. 165–173.

    Google Scholar 

  • Strauss, A. (1987): Qualitative Analysis for Social Scientists, Cambridge University Press, New York, New York.

    Google Scholar 

  • Strauss, A. and Corbin, J. (1990): Basics of Qualitative Research: Grounded Theory Procedures and Techniques, Sage Publications, Inc., Newbury Park, California.

    Google Scholar 

  • Suchman, L. (1995): “Speech Acts and Voices: A Response to Winograd et al., Computer Supported Cooperative Work: An International Journal, vol. 3, no. 1, 1995, pp. 85–95.

    Article  Google Scholar 

  • Tichy, W. (1985): “RCS: A system for Version Control”, Software Practice and Experience, vol. 15, no. 7, 1985, pp. 637–654.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Rights and permissions

Reprints and permissions

Copyright information

© 1997 Springer Science+Business Media Dordrecht

About this chapter

Cite this chapter

Grinter, R.E. (1997). Doing Software Development: Occasions for Automation and Formalisation. In: Proceedings of the Fifth European Conference on Computer Supported Cooperative Work. Springer, Dordrecht. https://doi.org/10.1007/978-94-015-7372-6_12

Download citation

  • DOI: https://doi.org/10.1007/978-94-015-7372-6_12

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-94-015-7374-0

  • Online ISBN: 978-94-015-7372-6

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics