Skip to main content

Evaluating Students’ Quality of Academic Life

Using Data in a Structural Model Approach

  • Chapter
Using Data to Improve Higher Education

Part of the book series: Global Perspectives On Higher Education ((GPHE))

Abstract

In a context of globalization and international competition in higher education, higher education institutions (HEI) increasingly understand that higher education can be considered as a business-like service industry, consequently needing better understanding of how their students perceive the services provided and how they can compete in attracting and holding on to more students (Douglas & Douglas, 2006).

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 49.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Anderson, E., Fornell, C., & Lehman, D. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. The Journal of Marketing, 58, 53-66.

    Article  Google Scholar 

  • Anderson, J., & Gerbing, D. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.

    Article  Google Scholar 

  • Astin, A. (2001). What matters in college? Four critical years revisited. San Francisco, CA: Jossey-Bass.

    Google Scholar 

  • Bagozzi, R., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.

    Article  Google Scholar 

  • Barclay, D., Thompson, R., & Higgins, C. (1995). The Partial Least Squares (PLS) approaches to causal modeling: Personal computer adoption and use as an illustration. Technology Studies, 2(2), 285-309.

    Google Scholar 

  • Bhattacharya, C., & Sen, S. (2003). Consumer-company identification:A framework for understanding consumers’ relationships with companies. Journal of Marketing, 67, 76-88.

    Article  Google Scholar 

  • Billups, F. (2008, October). Measuring college student satisfaction: A multi-year study of the factors leading to persistence. NERA Conference Proceedings (paper 14).

    Google Scholar 

  • Bollen, K. (1989). Structural equations with latent variables. New York:John Wiley & Sons.

    Book  Google Scholar 

  • Bryant, J. (2006). Assessing expectations and perceptions of the campus experience: The Noel-Levitz student satisfaction inventory. New Directions for Community Colleges, 134, 25-35.

    Article  Google Scholar 

  • Campbell, A., Converse, P. E., & Rodgers, W. L. (1976). The quality of American life: Perceptions, evaluations, and satisfactions (Vol. 3508). New York: Russell Sage Foundation.

    Google Scholar 

  • Cardador, M., & Pratt, M. (2006). Identification management and its bases: Bridging management and marketing perspectives through a focus on affiliation dimensions. Journal of the Academy of Marketing Science, 34(2), 174-184.

    Article  Google Scholar 

  • Cha, K. (2003). Subjective well-being among college students. Social Indicators Research, 62/63(1-3), 455-477.

    Google Scholar 

  • Chadwick, K., & Ward, J. (1987). Determinants of consumer satisfaction with education: Implications for college and university administrators. College and University, 62, 236-246.

    Google Scholar 

  • Chin, W. (1998a). Issues and opinion on structural equation modeling. MIS quarterly, 22(1), VIII-XVI. Retrieved from http://www.jstor.org/stable/10.2307/249674

  • Chin, W. (1998b). The partial least squares approach to structural equation modeling. In G. A. Marcoulides (Ed.) Modern methods for business research. Mahwah, NJ: Lawrence Erlbaum Associates.

    Google Scholar 

  • Dick, A., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99-113.

    Article  Google Scholar 

  • Diener, E. (1994). Assessing subjective well-being: Progress and opportunities. Social Indicators Research, 31, 103-157.

    Article  Google Scholar 

  • Douglas, J., & Douglas, A. (2006). Evaluating teaching quality. Quality in Higher Education, 12(1), 3-13.

    Article  Google Scholar 

  • Elliott, K., & Healy, M. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10(4), 1-11.

    Article  Google Scholar 

  • Elliott, K., & Shin, D. (2002). Student satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 197-209.

    Article  Google Scholar 

  • Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.

    Article  Google Scholar 

  • Gustafsson, A., Johnson, M., & Roos, I. (2005). The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention. Journal of Marketing, 69, 210-218.

    Article  Google Scholar 

  • Hair, J., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate data analysis. Englewood Cliffs, NJ: Prentice-Hall.

    Google Scholar 

  • Hair, J., Ringle, C., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. The Journal of Marketing Theory and Practice, 19(2), 139-152.

    Article  Google Scholar 

  • Hassan, K. (2011). Quality of college life (QCL): Validation of a measure of student well-being in the Middle East. The International Journal of Educational and Psychological Assessment, 8(1), 12-22.

    Google Scholar 

  • Helgesen, O., & Nesset, E. (2007). What accounts for students’ loyalty? Some field study evidence. International Journal of Educational Management, 21(2), 126-143.

    Google Scholar 

  • Hennig-Thurau, T., Langer, M., & Hansen, U. (2001). Modeling and managing student loyalty: An approach based on the concept of relationship quality. Journal of Service Research, 3(4), 331-344.

    Article  Google Scholar 

  • Hill, M., & Hill, A. (2000). Investigação por questionário (1st ed.). Edições Sílabo, Lda.

    Google Scholar 

  • Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20, 195-204.

    Article  Google Scholar 

  • Joseph, M., Yakhou, M., & Stone, G. (2005). An educational institution’s quest for service quality: Customers’ perspective. Quality Assurance in Education, 13(1), 66-82.

    Article  Google Scholar 

  • Keil, M., Tan, B., Wei, K., Saarinen, T., Tuunainen, V., & Wassenaar, A. (2000). A cross-cultural study on escalation of commitment behavior in software projects. MIS Quarterly, 24(2), 299-325.

    Article  Google Scholar 

  • Leckey, J., & Neill, N. (2001). Quantifying quality: The importance of student feedback. Quality in Higher Education, 7(1), 19-32.

    Article  Google Scholar 

  • Mavondo, F., Tsarenko, Y., & Gabbott, M. (2004). International and local student satisfaction: Resources and capabilities perspective. Journal of Marketing for Higher Education, 14(1), 41-60.

    Article  Google Scholar 

  • Miller, R. (2003, May). Student satisfaction and institutional success. Paper presented at the 43rd Annual AIR Forum, Tampa, FL.

    Google Scholar 

  • Oliver, R. (1999). Whence consumer loyalty? Journal of Marketing, 63, 33-34.

    Article  Google Scholar 

  • Pilcher, J. (1998). Affective and daily event predictors of life satisfaction in college students. Social Indicators Research, 43(1985), 291–306.

    Article  Google Scholar 

  • Reichheld, F. (2003). The one number you need to grow. Harvard Business Review, 81(12), 46-54.

    Google Scholar 

  • Richardson, J. (2005). Instruments for obtaining student feedback: A review of the literature. Assessment & Evaluation in Higher Education, 30(4), 387-415.

    Article  Google Scholar 

  • Ringle, C., & Sven/Will, A. (2005). SmartPLS. Retrieved from http://www.smartpls.de

  • Roberts, L., & Clifton, R. (1992). Measuring the affective quality of life of university students: The validation of an instrument. Social Indicators Research, 27, 113-137.

    Article  Google Scholar 

  • Russell-Bennett, R., McColl-Kennedy, J., & Coote, L. (2007). Involvement, satisfaction, and brand loyalty in a small business services setting. Journal of Business Research, 60(12), 1253-1260.

    Article  Google Scholar 

  • Sam, D. (2001). Satisfaction with life among international students: An exploratory study. Social Indicators Research, 53, 315-337.

    Article  Google Scholar 

  • Sarkar, M., Echambadi, R., Cavusgil, S., & Aulakh, P. (2001). The influence of complementarity, compatibility, and relationship capital on alliance performance. Journal of the Academy of Marketing Science, 29(4), 358-373.

    Article  Google Scholar 

  • Sarstedt, M., & Ringle, C. (2010). Treating unobserved heterogeneity in PLS path modeling: A comparison of FIMIX-PLS with different data analysis strategies. Journal of Applied Statistics, 37(8), 1299-1318.

    Article  Google Scholar 

  • Schertzer, C., & Schertzer, S. (2004). Student satisfaction and retention: A conceptual model. Journal of Marketing for Higher Education, 14(1), 79-91.

    Article  Google Scholar 

  • Simpson, P., & Siguaw, J. (2000). Student evaluations of teaching: An exploratory study of the faculty response. Journal of Marketing Education, 22(3), 199-213.

    Article  Google Scholar 

  • Sirgy, M., Grzeskowiak, S., & Rahtz, D. (2007). Quality of college life (QCL) of students: Developing and validating a measure of well-being. Social Indicators Research, 80(2), 343-360.

    Article  Google Scholar 

  • Sirgy, M., Lee, D., Grzeskowiak, S., Yu, G., Webb, D., El-Hasan, K., … Kuruuzum, A. (2010). Quality of college life (QCL) of students: Further validation of a measure of well-being. Social Indicators Research, 99(3), 375-390.

    Google Scholar 

  • Suh, E., Diener, E., & Fujita, F. (1996). Events and subjective well-being: Only recent events matter. Journal of Personality and Social Psychology, 70(5), 1091-1102.

    Article  Google Scholar 

  • Verhoef, P. (2002). The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter? Journal of the Academy of Marketing Science, 30(3), 202-216.

    Article  Google Scholar 

  • Wiers-Jenssen, J., Stensaker, B., & Grogaard, J. (2002). Student satisfaction: Towards an empirical deconstruction of the concept. Quality in Higher Education, 8(2), 183-195.

    Article  Google Scholar 

  • Yu, G., & Kim, J. (2008). Testing the mediating effect of the quality of college life in the student satisfaction and student loyalty relationship. Applied Research in Quality of Life, 3(1), 1-21.

    Article  Google Scholar 

  • Yu, G., & Lee, D. (2008). A model of quality of college life (QCL) of students in Korea. Social Indicators Research, 87(2), 269-285.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Sense Publishers

About this chapter

Cite this chapter

Pedro, E., Alves, H., Leitão, J. (2014). Evaluating Students’ Quality of Academic Life. In: Menon, M.E., Terkla, D.G., Gibbs, P. (eds) Using Data to Improve Higher Education. Global Perspectives On Higher Education. SensePublishers, Rotterdam. https://doi.org/10.1007/978-94-6209-794-0_7

Download citation

Publish with us

Policies and ethics