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An Examination on Service Science: A View from e-Service

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Information Systems Development

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Abstract

Since it was proposed in 2003, service science has become a keen topic in the communities of web services, semantic web, and e-businesses. According to a recent proposal by IBM, it covers service science, service management, and service engineering (SSME). Although there have been many discussions and reports on this topic, it is still quite unclear these debates would contribute to the establishment of service science as a research subject. This chapter intends to address this issue by comparing related studies on service science or SSME, discussing interrelationships among the components of service science (SSME), outlining its evolutionary process in terms of the enterprise modeling approach, and illustrating a number of possible research subtopics.

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Notes

  1. 1.

    Without causing any misunderstanding, we will use the term service science and its short form SSME interchangeably.

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Author information

Authors and Affiliations

  1. Computer Science Department, Durham University, Durham, UK

    William Song

  2. College of Computer Science, Zhejiang University, Zhejiang, China

    Deren Chen

Authors
  1. William Song
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  2. Deren Chen
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Editor information

Editors and Affiliations

  1. Dept. Computer Science, University of Cyprus, Nicosia, Cyprus

    George Angelos Papadopoulos

  2. College of Business & Economics, Dept. Information Technology &, Boise State University, Univesity Dr. 1910, Boise, 83725-1615, Idaho, USA

    Wita Wojtkowski

  3. College of Business & Economics, Dept. Information Technology &, Boise State University, Univesity Dr. 1910, Boise, 83725-1615, Idaho, USA

    Gregory Wojtkowski

  4. Dep. of Information Systems, University of Gdansk, 81-824 Sopot,Polska ul. Armii, Krajowej, 119121, Poland

    Stanislaw Wrycza

  5. University of Maribor, Presernova 11, Kranj, 4000, Slovenia

    Jože Zupancic

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© 2009 Springer Science+Business Media, LLC

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Song, W., Chen, D. (2009). An Examination on Service Science: A View from e-Service. In: Papadopoulos, G., Wojtkowski, W., Wojtkowski, G., Wrycza, S., Zupancic, J. (eds) Information Systems Development. Springer, Boston, MA. https://doi.org/10.1007/b137171_20

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  • DOI: https://doi.org/10.1007/b137171_20

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  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-0-387-84809-9

  • Online ISBN: 978-0-387-84810-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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