Skip to main content

Marketology Organizational Design (MOD)

  • Chapter
  • First Online:
Principles of Marketology, Volume 2
  • 816 Accesses

Abstract

Marketology organizational design as a key component of marketology organizational architecture and contextual piece of the standard marketology canvas is covered and explained in practical terms across eight sections: (1) Structure, (2) Culture, (3) People, (4) Process, (5) Asset, (6) Technology, (7) Innovation, and (8) Communication. These sections, imagined as pieces of MOD canvas, are discussed generally within a business organization context and specifically within a marketology context. The hyper-function of marketology is closely related to the components of business organizational design within business organization in three modes: being enabled and covered by them (coverage), assisting businesses through empowering them (support), and forming and developing its own design’s components as MOD (manifest). Chapter issues are further explored in Marketology in Practice (MIP) sections.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 54.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Reference

  • Aaker, D. (1989). Managing assets and skills: The key to sustainable competitive advantage. California Management Review, 31(2), 25–40.

    Article  Google Scholar 

  • Aaker, D. A. (2013). Strategic market management. New York: Wiley.

    Google Scholar 

  • ACI. (2015). The analytic framework: Cross-competitor analysis. Academy of Competitive Intelligence (ACI). Retrieved at January 15, 2016, from http://www.academyci.com/

  • Adner, R., & Helfat, C. E. (2003). Corporate effects and dynamic managerial capabilities. Strategic Management Journal, 24(10), 1011–1025.

    Article  Google Scholar 

  • Agha, S., Alrubaiee, L., & Jamhour, M. (2012). Effect of core competence on competitive advantage and organizational performance. International Journal of Business and Management, 7(1), 192–204.

    Google Scholar 

  • Aghazadeh, H. (2008). Designing a strategic model of market orientation for Iran commercial banks. PhD Thesis, Faculty of Management, University of Tehran.

    Google Scholar 

  • Aghazadeh, H. (2015, October). Strategic marketing management: Achieving superior business performance through intelligent marketing strategy. Procedia—Social and Behavioral Sciences, 207, 125–134. Retrieved at January 10, 2016, from http://www.sciencedirect.com/science/article/pii/S1877042815052945

  • Aghazadeh, H. (2016). Principles of marketology, volume 1: Theory. New York: Palgrave Macmillan.

    Book  Google Scholar 

  • Alexandra, G. (2005). A user-friendly marketing decision support system for the product line design using evolutionary algorithms. Decision Support Systems, 38(4), 495–509.

    Article  Google Scholar 

  • Allaire, Y., & Firsirotu, M. E. (1984, July). Theories of organizational culture. Organization Studies, 5(3), 193–226. Retrieved at January 20, 2016, from http://organisationsethnologie.de/index_htm_files/Allaire_1984.pdf. Available online in http://oss.sagepub.com/content/5/3/193.abstract

  • Alldredge, M., & Nilan, K. (2000). 3M’s leadership competency model: An internally developed solution. Human Resource Management, 39(2/3), 133–145.

    Article  Google Scholar 

  • Amit, R., & Schoemaker, P. J. (1993). Strategic assets and organizational rent. Strategic Management Journal, 14, 33–46.

    Article  Google Scholar 

  • Anaeto, G. S. (2010). Managing organizational culture for effective communication. The Social Science, 5(2), 70–75. Retrieved at January 20, 2016, from http://docsdrive.com/pdfs/medwelljournals/sscience/2010/70-75.pdf

  • Armstrong, M. (2010). Armstrong’s essential human resource management practice: A guide to people management. London: Kogan Page.

    Google Scholar 

  • Armstrong, M. (2016). Armstrong’s handbook of strategic human resource management. London: Kogan Page.

    Google Scholar 

  • Atkinson, T., & Frechette, H. (2008, March). Forum climate survey validation project. The Forum Corporation.

    Google Scholar 

  • Avlonitis, J. G., & Gounaris, P. S. (1999). Marketing orientation and its determinants: An empirical analysis. European Journal of Marketing, 33(11/12), 1003–1037.

    Article  Google Scholar 

  • Babatunde, B. O., & Adebisi, A. O. (2012). Strategic environmental scanning and organization performance in a competitive business environment. Economic Insights—Trends and Challenges, LXIV(1), 24–34. Retrieved at January 25, 2016, from http://www.upg-bulletin-se.ro/archive/2012-1/3.%20Babatunde_Adebisi.pdf

  • Bain, J. S. (1959). Industrial organization. New York: Wiley.

    Google Scholar 

  • Baker, E. W., & Sinkula, M. J. (1999). Learning orientation, market orientation, and innovation: Integrating and extending models of organizational performance. Journal of Market—Focused Management, 4(4), 295–308.

    Article  Google Scholar 

  • Bakker, H., Jones, W., & Nochols, M. (1994). Using core competencies to develop new businesses. Long Range Planning, 27(6), 13–27.

    Article  Google Scholar 

  • Ballard, C., Abdel-Hamid, A., Frankus, R., Hasegawa, F., Larrechart, J., Leo, P., & Ramos, J. (2006). Improving business performance insight … with business intelligence and business process management. International Business Machines (IBM) Corporation. Retrieved January 10, 2016, from http://www.redbooks.ibm.com/redbooks/pdfs/sg247210.pdf

  • Banerjee, P. (2003). Resource dependence and core competence: Insights from Indian software firms. Technovation, 23(3), 251–263.

    Article  Google Scholar 

  • Barnes, S., & Milton, N. (2015). Designing a successful KM strategy: A guide for the knowledge management professional. Medford: Information Today, Inc.

    Google Scholar 

  • Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.

    Article  Google Scholar 

  • Barney, J. B. (1995). Looking inside for competitive advantage. Academy of Management Executive, 9(4), 49–61.

    Google Scholar 

  • Barney, J. B. (2010). Gaining and sustaining competitive advantage. Upper Saddle River: Prentice Hal.

    Google Scholar 

  • Barney, J. B. (2011). Gaining and sustaining competitive advantage. New York: Phi Learning.

    Google Scholar 

  • Barney, J. B., & Griffin, R. (1991). The management of organizations: Strategy, structure, and behavior. Boston: Houghton Mifflin Company.

    Google Scholar 

  • BCPSA. (2015). Core competencies for strategic leaders. British Colombia Public Service Agency. Retrieved at January 20, 2016, from http://www2.gov.bc.ca/local/myhr/documents/jobs_hiring/strategic_leaders_competency_guide.pdf

  • Berkowitz, E. N. (2011). Essentials of health care marketing. Jones and Bartlett learning LLC., USA. Chapter 1: The meaning of marketing. Retrieved at January 20, 2016, from http://samples.jbpub.com/9780763783334/83334_CH01_5713.pdf. The book is available online in http://www.jblearning.com/catalog/9780763783334/

  • Berns, M., Townend, A., Khayat, Z., Balagopal, B., Reeves, M., Hopkins, M. S., & Kruschwitz, N. (2009). Sustainability and competitive advantage. MIT Sloan Management Review, 51(1, Fall), 19–26. Retrieved at March 20, 2016, from https://www.bcg.com/documents/file32201.pdf

  • Best, R. (2012). Market-based management. New York: Prentice Hall.

    Google Scholar 

  • Bitsani, E. (2013). Theoretical approaches to the organizational culture and the organizational climate: Exploratory research examples and best policies in health care services. Journal of Human Resource Management, 1(4), 48–58. Retrieved at January 20, 2016, from http://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.20130104.11.pdf

  • Bogner, W. C., Thomas, H., & McGee, J. (1999). Competence and competitive advantage: Toward a dynamic model. British Journal of Management, 10, 275–290.

    Article  Google Scholar 

  • Boyer, J., Frank, B., Green, B., Harris, T., & Van De Vanter, K. (2010). Business intelligence strategy: A practical guide for achieving BI excellence. IBM Corporation, MC Press Online, LLC.

    Google Scholar 

  • Brennan, N., & Connell, B. (2000). Intellectual capital: Current issues and policy implications. Journal of Intellectual Capital, 1(3), 206–240.

    Article  Google Scholar 

  • Brophy, M., & Kiely, T. (2002). Competencies: A new sector. Journal of European Industrial Training, 26(2/3/4), 165–176.

    Google Scholar 

  • Brown, R. B., & Brooks, I. (2002). Emotion at work: Identifying the emotional climate of night nursing. Journal of Management Medicine, 16(5), 327–344.

    Article  Google Scholar 

  • Burton, B., Geishecker, L., Hostmann, B., Friedman, T., & Newman, D. (2006a). Organizational structure: Business intelligence and information management. Gartner, Inc. Available online at https://www.gartner.com/doc/490966/organizational-structure-business-intelligence-information. Retrieved at January 10, 2016, from https://wiki.doit.wisc.edu/confluence/download/attachments/44634709/Burton_Gartner_OrgStructure_BI_2006.pdf

  • Bush, T., & Middlewood, D. (2013). Leading and managing people in education. London: SAGE publications Ltd. Chapter 4: Organizational cultures, 47–60. Retrieved at January 25, 2016, from http://www.sagepub.com/sites/default/files/upm-binaries/9740_036187.pdf, the complete book is available online in https://uk.sagepub.com/en-gb/mst/leading-and-managing-people-in-education/book239346#description

  • Business Dictionary. (2016). Competence. Retrieved at January 20, 2016, from http://www.businessdictionary.com/definition/competence.html#ixzz3imkIy1aY

  • Cadogan, J. W., & Diamatopoulos, A. (1995). Narver and Slater, Kohli and Jaworski and market orientation construct: Integration and internationalization. Journal of Strategic Marketing, 3, 41–60. Retrieved at March 15, 2016 from http://www.tandfonline.com/doi/abs/10.1080/09652549500000003#abstract

  • Cameron, E., & Green, M. (2015). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. London: Kogan Page.

    Google Scholar 

  • Cardy, R. L., & Selvarajan, T. T. (2006). Competencies: Alternative frameworks for competitive advantage. Business Horizons, 49, 235–245. Retrieved at January 20, 2016, from http://www.sciencedirect.com/science/article/pii/S0007681305001333

  • Catalin, M. C., Andreea, P., & Adina, C. (2014, November). A holistic approach on internal marketing implementation. Business Management Dynamics, 3(11), 09–17. Retrieved at January 25, 2016, from http://bmdynamics.com/issue_pdf/bmd110473-%2009-17.pdf

  • Cerovsek, T., Zupancic, T., & Kilar, V. (2010). Framework for model-based competency management for design in physical and virtual worlds. Journal of Information Technology in Construction, 15, 1–22. Retrieved at January 20, 2016, from http://www.itcon.org/data/works/att/2010_1.content.06545.pdf

  • Chaffey, D. (2011). E-Business and e-commerce management: Strategy, implementation and practice. Harlow: Pearson Education.

    Google Scholar 

  • Chaffey, D. (2014). Digital business & e-commerce management, Strategy implementation & practice. Harlow: Pearson Education.

    Google Scholar 

  • Chandler, N., Hostmann, B., Rayner, N., & Hersche, G. (2011). Gartner’s business analytics framework. Gartner, Inc. Retrieved at March 10, 2016, from http://www.gartner.com/imagesrv/summits/docs/na/business-intelligence/gartners_business_analytics__219420.pdf

  • Chaudhuri, S., & Dayal, U. (1997). An overview of data warehousing and OLAP technology. SIGMOD Record, 26(1), 65–74.

    Article  Google Scholar 

  • Chaudhuri, S., Dayal, U., & Narasayya, V. (2011) An overview of business intelligence technology. Communications of the ACM, 54(8), 88–98. Retrieved at March 10, 2016, from http://cacm.acm.org/magazines/2011/8/114953-an-overview-of-business-intelligence-technology/fulltext

  • Chen, J., Zhu, Z., & Xie, H. Y. (2004). Measuring intellectual capital: A new model and empirical study. Journal of Intellectual Capital, 5(1), 195–212.

    Article  Google Scholar 

  • Chernev, A. (2014). Strategic marketing management. Chicago: Cerebellum Press.

    Google Scholar 

  • Chesbrough, H., & Rosenbloom, R. S. (2002). The role of the business model in capturing value from innovation: Evidence from Xerox Corporation’s technology spin-off companies. Industrial and Corporate Change, 11(3), 529–555.

    Article  Google Scholar 

  • Chien, S-Y., & Tsai, C-H. (2012). Dynamic capability, knowledge, learning, and firm performance. Journal of Organizational Change Management, 25(3), 434–444. Retrieved at January 20, 2016, from http://www.researchgate.net/publication/242091707_Dynamic_capability_knowledge_learning_and_firm_performance, available on line in http://dx.doi.org/10.1108/09534811211228148

  • Choo, C. W. (1998). The knowing organization: How organizations use information to construct meaning, create knowledge, and make decisions. New York: Oxford University Press.

    Google Scholar 

  • Collins, C. C., & Porras, J. I. (1994). Built to last: Successful habits of visionary companies. New York: Harper Business.

    Google Scholar 

  • Collis, D. J., & Montgomery, C. A. (1995). Competing on resources: Strategy in the 1990s. Harvard Business Review, 73(4), 118–128.

    Google Scholar 

  • Conner, D. R. (1992). Managing at the speed of change. New York: Villard Books. Retrieved at January 25, 2016, from http://www.akwl.org/presentation/management/managing_the_speed_of_change.pdf

  • Cyert, R. M., & March, J. G. (1963). A behavioral theory of the firm. Englewood Cliffs: Prentice-Hall.

    Google Scholar 

  • Daft, R. L. (2012). Organization theory and design. Canada: South-Western College Publication, Cengage Learning.

    Google Scholar 

  • Daft, R. L. (2016). Organization theory and design. Canada: South-Western College Publication, Cengage Learning.

    Google Scholar 

  • Dainty, A. R., Cheng, M.-I., & Moore, D. R. (2003). Redefining performance measures for construction project managers: An empirical examination. Construction Management and Economics, 21(2), 209–218.

    Article  Google Scholar 

  • Dauber, D., Fink, G., & Yolles, M. (2010, October). A generic theory of organizational culture (pp. 28–33). Southern Management Association, SMA meeting (27–30, TradeWinds Island Grand Resort, St. Pete Beach, Florida) SMA_2010_Proceedings. Retrieved at January 20, 2016, from http://www.researchgate.net/publication/228215572_A_Generic_Theory_of_Organizational_Culture. Available online in https://southernmanagement.org/meetings/

  • Dauber, D., Fink, G., & Yolles, M. (2012). A configuration model of organizational culture. Sage Open, 1–16. Retrieved at January 10, 2016, from http://sgo.sagepub.com/content/spsgo/2/1/2158244012441482.full.pdf

  • Davenport, T. H. (1997). Information ecology: Mastering the information and knowledge environment. New York: Oxford University Press.

    Google Scholar 

  • Davenport, T. H. (2006). Competing on analytics. Harvard Business Review, 84(1), 99–107. Retrieved at March 10, 2016, from https://hbr.org/2006/01/competing-on-analytics

  • Davenport, T. H., & Harris, J. G. (2007). Competing on analytics: The new science of winning. Boston: Harvard Business School Press, Boston Massachusetts. A short description is retrieved at March 20, 2016, from https://hbr.org/product/competing-on-analytics-the-new-science-of-winning-/an/3323-HBK-ENG

  • Davila, T., Epstein, M., & Shelton, R. (2012). Making innovation work: How to manage it, measure it, and profit from it. Upper Saddle River: Pearson Education.

    Google Scholar 

  • Day, G. S. (1994). The capabilities of market-driven organizations. Journal of Marketing, 58(4), 37–52. Retrieved at March 15, 2016, from http://www.jstor.org/stable/pdf/1251915.pdf

  • Day, G. S. (1999). Creating a market-driven organization. MIT Sloan Management Review, 41(1), 11–22. Retrieved at January 10, 2016, from http://sloanreview.mit.edu/article/creating-a-marketdriven-organization/

  • De Carolis, D. M. (2003). Competencies and imitability in the pharmaceutical industry: An analysis of their relationship with firm performance. Journal of Management, 29(1), 27–50.

    Article  Google Scholar 

  • Deal, T., & Kennedy, A. (1999). The new corporate cultures: Revitalizing the workplace after downsizing, mergers, and reengineering. New York: Basic Book/Perseus Publishing Group.

    Google Scholar 

  • Deal, T., & Kennedy, A. (2000). Corporate cultures: The rites and rituals of corporate life. Basic Book/Perseus Publishing Group: New York.

    Google Scholar 

  • Deloitte. (2016). Interview with Paul Sallomi: 2016 technology industry outlook, perspectives. Deloitte Touche Tohmatsu Limited (DTTL). Retrieved at March 10, 2016, from http://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/technology-industry- outlook.html

  • Denison, D. R., & Mishra, A. K. (1995, March–April). Toward a theory of organizational culture and effectiveness. Organization Science, 6(2), 204–223. Retrieved at January 20, 2016, from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.104.66&rep=rep1&type=pdf

  • Deshpande, R., Farley, J. U., & Webster, F. E., Jr. (1993, January). Corporate culture, customer orientation and innovativeness in Japanese firms: A quadrad analysis. Journal of Marketing, 57, 23–27. Retrieved at March 15, 2016, from http://www.jstor.org/stable/1252055

  • Dess, G., & Lumpkin, G. T. T. (2003). Strategic management: Text and cases. Boston: McGraw-Hill/Irwin.

    Google Scholar 

  • Dess, G., Eisner, A., Lumpkin, G. T. T., & McNamara, G. (2013). Strategic management: Creating competitive advantages. USA: McGraw-Hill Education.

    Google Scholar 

  • Dess, G., McNamara, G., & Eisner, A. (2015). Strategic management: Text and cases. New York: McGraw-Hill Education.

    Google Scholar 

  • Dessler, G. (2014). Human resource management. Boston: Pearson.

    Google Scholar 

  • Desson, K., & Clouthier, J. (2010, November 3). Organizational culture—why does it matter? The Symposium on International Safeguards, International Atomic Energy Agency (IAEA), Vienna, Austria. Retrieved at January 25, 2016, from https://www.iaea.org/safeguards/symposium/2010/Documents/PapersRepository/315.pdf

  • Dickson, P. R. (1992). Toward a theory of competitive rationality. Journal of Marketing, 56, 69–83.

    Article  Google Scholar 

  • Dickson, P. R. (1996). The static and dynamic mechanics of competition: A comment on Hunt and Morgan’s comparative advantage theory. Journal of Marketing, 60, 102–106.

    Article  Google Scholar 

  • Dodgson, M., Gann, D. M., & Phillips, N. (2015). The Oxford handbook of innovation management. Oxford: Oxford University Press.

    Google Scholar 

  • Doyle, P. (2009). Value-based marketing: Marketing strategies for corporate growth and shareholder value. Chichester: John Wiley.

    Google Scholar 

  • Doyle, P., & Stern, P. (2006). Marketing management and strategy. New York: Prentice Hall.

    Google Scholar 

  • Drejer, A., & Sorensen, S. (2002). Succeeding with sourcing of competencies in technology-intensive industries. Benchmarking, 9(4), 388–408.

    Article  Google Scholar 

  • Dresner, H. J., Buytendijk, F., Linden, A., Friedman, T., Strange, K. H., Knox, M., & Camm, M. (2002). The business intelligence competency center: An essential business strategy. Gartner Inc. Retrieved at January 10, 2016, from https://www.gartner.com/doc/358967/business-intelligence-competency-center-essential

  • Drucker, P. F. (1988). The coming of the new organization. Harvard Business Review, 66(1), 45–53.

    Google Scholar 

  • Drucker, P. F. (2002). The discipline of innovation. Harvard Business Review, 95–102. Retrieved at January 25, 2016, from https://hbr.org/2002/08/the-discipline-of-innovation

  • Dunmore, M. (2002). Inside-out marketing how to create an internal marketing strategy. London: Kogan Page Limited. Retrieved at January 25, 2016, from http://elibrary.kiu.ac.ug:8080/jspui/bitstream/1/550/1/Inside-Out%20Marketing%20-%20How%20to%20Create%20an%20Internal%20Marketing%20Strategy.pdf

  • Dutta, S., Geiger, T., & Lanvin, B. (2015). Insight report: The global information technology report 2015 ICTs for inclusive growth. Geneva: World Economic Forum. Retrieved at March 20, 2016, from http://www3.weforum.org/docs/WEF_Global_IT_Report_2015.pdf

  • du Toit, A., & Muller, M.-L. (2004, September). Organizational structure of competitive intelligence activities: A South African case study. South African Journal of Information Management, 6(3). Retrieved at January 10, 2016, from http://www.sajim.co.za/index.php/SAJIM/article/viewFile/308/298

  • Duysters, G., & Hagedoorn, J. (2000). Core competencies and company performance in the world-wide computer industry. Journal of High Technology Management Research, 11(1), 75–91.

    Article  Google Scholar 

  • Eckerson, W. (2013). Enterprise versus departmental BI: Pulling together instead of apart. Tech Target Custom Media. Retrieved at January 15, 2016, from http://www.sap.com/bin/sapcom/en_in/downloadasset.2013-10-oct-07-19.enterprise-versus-departmental-bi-pulling-together-instead-of-apart-pdf.html

  • Edgar, W. B., & Lockwood, C. A. (2007). Organizational competencies: A content analysis (College of Business Administration Northern Arizona University, Working Paper Series No. 01–07). Retrieved at March 20, 2016, from http://franke.nau.edu/images/uploads/fcb/07-01(1).pdf

  • Edgar, W. B., & Lockwood, C. A. (2008). Organizational competencies: Clarifying the construct. Journal of Business Inquiry, 7, 21–32. Retrieved at February 20, 2016, from http://www.uvu.edu/woodbury/docs/jbi_v7_organizational_competencies.pdf

  • Edgar, W. B., & Lockwood, C. A. (2010). Methodological tradeoffs in developing core competence related theory: The value provision situation. Academy of Strategic Management Journal, 9(1), 41–61. Retrieved at January 20, 2016, from http://www.alliedacademies.org/articles/asmjvol9no12010.pdf

  • Edgar, W. B., & Lockwood, C. A. (2012, April). Understanding, finding, and conceptualizing core competence depth: A framework, guide, and generalization for corporate managers and research professionals. Academy of Strategic Management Journal, 11(2), 72–85.

    Google Scholar 

  • Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21, 1105–1121.

    Article  Google Scholar 

  • Eunson, B. (2013). Communicating in the 21st century (Open University: modern art—practices & debates). Milton: John Wiley & Sons Inc.

    Google Scholar 

  • Fahy, J., & Smith, A. (1999). Strategic marketing and the resource based view of the firm. Academy of Marketing Science Review, 10, 18–27.

    Google Scholar 

  • Farrell, M. A., & Oczkowski, E. (2002). Are market orientation and learning orientation necessary for superior organizational performance? Journal of Market-Focused Management, 5, 197–217.

    Article  Google Scholar 

  • Fill, C., & Jamieson, B. (2006). Marketing communications. Edinburgh: Edinburgh Business School Heriot-Watt University. Retrieved at January 25, 2016, from https://www.ebsglobal.net/EBS/media/EBS/PDFs/Marketing-Communications-Course-Taster.pdf

  • F-Jardon, C. M., & Gonzalez-Loureiro, M. (2013). Human capital as source for sustained competitive advantages in SMEs: A core competencies approach. Economia-Seria Management, 16(2), 255–276. Retrieved at March 20, 2016, from http://www.management.ase.ro/reveconomia/2013-2/5.pdf

  • Fleisher, C. S., & Bensoussan, B. E. (2007). Business and competitive analysis: Effective application of new and classic methods. Upper Saddle River: FT press.

    Google Scholar 

  • Fleisher, C. S., & Bensoussan, B. E. (2015). Business and competitive analysis: Effective application of new and classic methods. New Jersey: Pearson Education.

    Google Scholar 

  • Galbraith, J. R. (1995). Designing organizations: An executive briefing based on strategy, structure and process. San Francisco: Jossey-Bass.

    Google Scholar 

  • Gallagher, S., Brown, C., & Brown, L. (2008). A strong market culture drives organizational performance and success. Wiley Periodicals Inc. Published online in Wiley InterScience (www.interscience.wiley.com). Retrieved at January 10, 2016, from http://www.marketculture.com/instant/documents/whitepapers/wp006%20-%20Market%20Culture%20Drives%20Organizational%20Performance%20And%20Success.pdf

  • Garimella, K., Lees, M., & Bruce, W. (2008). Business process management (BPM) basics for dummies. Indianapolis: Wiley Publishing, Inc. Retrieved at January 10, 2016, from http://www.conganat.org/eurotelepath/wg1/bpm_for_dummies_sag_tcm16-38185.pdf

  • Gatignon, H., & Xuereb, J. (1997, February). Strategic orientation of the firm and new product performance. Journal of Marketing Research, 34, 77–90.

    Article  Google Scholar 

  • GE Capital. (2012). Organizational culture: The effect of behavior on performance. General Electric Capital Corporation. Retrieved at January 25, 2016, from http://www.gecapital.eu/en/docs/GE_Capital_Overview_Organizational_Culture.pdf

  • Gibson, J. L., Ivancevich, J. M., Donnelly, J. H., Jr., & Konopaske, R. (2012). Organizations: Behavior, structure, processes. New York: McGraw-Hill/IRWIN.

    Google Scholar 

  • Gilad, T., & Gilad, B. (1986). Business intelligence: The quiet revolution. Sloan Management Review, 27, 53–61.

    Google Scholar 

  • Gilmore, A., & Carson, D. (1996). Management competences for services marketing. The Journal of Services Marketing, 10(3), 39–57.

    Article  Google Scholar 

  • Goffee, R., & Jones, G. (1996). What holds the modern company together? Harvard Business Review, 9(3), 275–285.

    Google Scholar 

  • Grant, R. M. (1991). The resource-based theory of competitive advantage: Implications for strategy formulation. California Management Review, 33(3), 114–135. Retrieved at January 20, 2016, from https://cmr.berkeley.edu/search/articleDetail.aspx?article=5074

  • Grant, R. M. (2013). Contemporary strategy analysis: Text and cases. New York: John Wiley & Sons Ltd.

    Google Scholar 

  • Grant, R. M., & Jordan, J. (2012). The foundation of strategy. New York: John Wiley & Sons Ltd.

    Google Scholar 

  • Greene, H. F. (1988). Competitive intelligence and the information center. Special Libraries, 79(4), 285–295.

    Google Scholar 

  • Greenley, G., & Foxall, G. (1998). External moderation of association among stakeholder orientation and company performance. International Journal of Research in Marketing, 15, 51–69.

    Article  Google Scholar 

  • Griffin, R. W. (2013). Management. Boston: South-Western, Cengage Learning.

    Google Scholar 

  • Griffin, R. W. (2014). Organizational behavior : Managing people and organizations. Boston: South-Western, Cengage Learning.

    Google Scholar 

  • Griffin, R. W., Phillips, J. M., & Gully, S. M. (2013). Organizational behavior: Managing people and organizations. Mason: South-Western, Cengage Learning.

    Book  Google Scholar 

  • Griffith, T. L. (2011). The plugged-in manager: Get in tune with your people, technology, and organization to thrive. Francisco: Jossey-Bass San.

    Google Scholar 

  • Gupta, N. J., & Benson, C. C. (2011). Sustainability and competitive advantage: An empirical study of value creation. Competition Forum, 9(1), 121–136. Retrieved at March 20, 2016, from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2037493

  • Guthrie, J. (2001). The management, measurement and the reporting of intellectual capital. Journal of Intellectual Capital, 2(1), 27–41.

    Article  Google Scholar 

  • Hall, R. (1992). The strategic analysis of intangible resources. Strategic Management Journal, 13, 135–144.

    Article  Google Scholar 

  • Hall, R. (1993). A framework linking intangible resources and capabilities to sustainable competitive advantage. Strategic Management Journal, 14, 607–618.

    Article  Google Scholar 

  • Hall, H. (2000). Online information sources: Tools of business intelligence? Journal of Information Science, 26(3), 137–141. Retrieved at January 10, 2016, from http://www.iidi.napier.ac.uk/c/publications/publicationid/286704

  • Hamel, G., & Prahalad, C. K. (1994). Competing for the future. Boston: Harvard Business School Press.

    Google Scholar 

  • Harmon, P., & Wolf, C. (2014). The state of business process management. A BPTrends Report (www.bptrends.com). Retrieved at January 10, 2016, from http://www.bptrends.com/bpt/wp-content/uploads/BPTrends-State-of-BPM-Survey-Report.pdf

  • Harris, L. C. (1998). Cultural domination: The key to market-oriented culture? European Journal of Marketing, 32(3/4), 354–373. Retrieved at March 15, 2016, from http://www.emeraldinsight.com/doi/pdfplus/10.1108/03090569810204643

  • Harris, L. C., & Piercy, N. F. (1999). A contingency approach to market orientation: Distinguishing behaviors, systems, structures, strategies and performance characteristics. Journal of Marketing Management, 15, 617–646. Retrieved at March 15, 2016, from http://www.tandfonline.com/doi/abs/10.1362/026725799785037012

  • Hatch, M. J. (1993, October). The dynamics of organizational culture. The Academy of Management Review, 18(4), 657–693. Retrieved at January 20, 2016, from http://faculty.mu.edu.sa/public/uploads/1360756556.8339organizational%20cult90.pdf

  • Hatch, M. J., & Cunliffe, A. L. (2006). Organization theory: Modern, symbolic, and postmodern perspectives (2nd ed.). New York: Oxford University Press.

    Google Scholar 

  • Hatch, M. J., & Cunliffe, A. L. (2013). Organization theory: Modern, symbolic and postmodern perspectives. New York: Oxford University Press.

    Google Scholar 

  • Heath, C., & Heath, D. (2010). Switch: How to change things when change is hard. New York: Crown Publishing Group/Random House Business Book.

    Google Scholar 

  • Helfat, C. E. (1997). Know-how and asset complementarity and dynamic capability accumulation: The case of R&D. Strategic Management Journal, 18(5), 339–360.

    Article  Google Scholar 

  • Helfat, C. E., & Peteraf, M. A. (2003). The dynamic resource-based view: Capability lifecycles dynamic capabilities deconstructed dynamic capabilities deconstructed dynamic capabilities deconstructed. Strategic Management Journal, 24(10), 997–1010.

    Article  Google Scholar 

  • Helfat, C. E., & Peteraf, M. A. (2009). Understanding dynamic capabilities: Progress along a developmental path. Strategic Organization, 7(1), 91–102. Retrieved at January 20, 2016, from http://www.researchgate.net/publication/247733227_Understanding_Dynamic_Capabilities_Progress_Along_a_Developmental_Path

  • Helfat, C., Finkelstein, S., Mitchell, W., Peteraf, M., Singh, H., Teece, D., & Winter, S. (2007). Dynamic capabilities: Understanding strategic change in organizations. Malden: Blackwell.

    Google Scholar 

  • Hiatt, J., & Creasey, T. (2012). Change management: The people side of change. Loveland: Prosci Learning Center Publications.

    Google Scholar 

  • Hicyilmaz, T. (2011). What makes a world-class sales organization tick? Corporate Executive Board (CEB). Retrieved at January 15, 2016, from https://www.cebglobal.com/blogs/what-makes-a-world-class-sales-organization-tick/

  • Hislop, D. (2013). Knowledge management in organizations: A critical introduction. Oxford: Oxford University Press.

    Google Scholar 

  • Hitt, M. A. & Ireland, R. D. (1985, July–September). Corporate distinctive competence, strategy, industry and performance. Strategic Management Journal, 6(3), 273–293. Retrieved at March 20, 2016, from http://www.wiggo.com/mgmt8510/readings/readings9/hitt1995smj.pdf

  • Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2015). Strategic management: Concepts: Competitiveness and globalization, 11th edition, chapter 3- The internal organization: Resources, capabilities, core competencies and competitive advantages. South Melbourne: South-Western Cengage Learning.

    Google Scholar 

  • Hofstede, G., Neuijen, B., Ohayv, D., & Sanders, G. (1990). Measuring organizational cultures: A qualitative and quantitative study across twenty cases. Administrative Science Quarterly, 35, 286–316.

    Article  Google Scholar 

  • Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind. New York: McGraw-Hill Education.

    Google Scholar 

  • Homburg, C., & Pflesser, C. (2000, November). A multiple-layer model of market-oriented organizational culture: Measurement issues and performance outcomes. Journal of Marketing Research, XXXVII, 449–462. Retrieved at January 20, 2016, from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.456.9138&rep=rep1&type=pdf

  • Homburg, C., Workman, J. P., Jr., & Jansen, O. (2000). Fundamental changes in marketing organization: The movement toward a customer-focused organizational structure. Journal of the Academy of Marketing Science, 28(4), 459–478. Available online at http://link.springer.com/article/10.1177/0092070300284001. Retrieved at January 10, 2016, from https://people.creighton.edu/~jpw60034/Research/JAMS%202000%20Changes%20in%20Mktg%20Organization.pdf

  • Hoskisson, R. E., Hitt, M. A., & Ireland, R. D. (2012). Competing for advantage. Mason: Thomson/South-Western College Publication.

    Google Scholar 

  • Howson, C. (2008). Successful business intelligence: Secrets to making BI a killer application. New York: McGraw-Hill.

    Google Scholar 

  • Hsieh, C.-T., Lai, F., & Shi, W. (2006). Information orientation and its impacts on information asymmetry and e-business adoption- evidence from China’s international trading industry. Industrial Management & Data Systems, 106(6), 825–840.

    Article  Google Scholar 

  • Hunt, B., & Ivergard, T. (2007). Organizational climate and workplace efficiency. Public Management Review, 9(1), 27–47. Retrieved at January 10, 2016, from http://www.tandfonline.com/doi/abs/10.1080/14719030600853501?journalCode=rpxm20

  • IBM. (2011). A step-by-step approach to successful business intelligence: featuring research from Gartner. IBM Analytics. Retrieved at March 10, 2016, from http://resources.idgenterprise.com/original/AST-0066459_YTW03194CAEN.pdf

  • Jackson, T. (2011). From cultural values to cross-cultural interfaces: Hofstede goes to Africa. Journal of Organizational Change Management, 24(4), 532–558. Retrieved at January 10, 2016, from http://dx.doi.org/10.1108/09534811111144656

  • James, L. (2013). Top 2013 business intelligence technology priorities. Online Published, Yellowfin International Pty Ltd. Retrieved at March 10, 2016, from http://www.yellowfinbi.com/YFCommunityNews-Top-2013-Business-Intelligence-technology-priorities-144393

  • Javidan, M. (1998). Core competence: What does it mean in practice? Long Range Planning, 31(1), 60–71.

    Article  Google Scholar 

  • Jaworski, B. J., & Kohli, A. K. (1993, July). Market orientation: Antecedents and consequences. Journal of Marketing, 57, 53–70.

    Article  Google Scholar 

  • Jaworski, B. J., Macinnis, D. J., & Kohli, A. J. (2002). Generating competitive intelligence in organizations. Journal of Market-Focused Management, 5, 279–307. Available online at http://link.springer.com/article/10.1023%2FB%3AJMFM.0000008071.19917.36. Retrieved at February 20, 2016, from https://msbfile03.usc.edu/digitalmeasures/macinnis/intellcont/competitive_intelligence02-1.pdf

  • Jeston, J., & Nelis, J. (2008). Business process management. Hungary: Butterworth-Heinemann (BH), Elsevier Ltd. Retrieved at January 10, 2016, from http://elibrary.com.ng/UploadFiles/file0_1659.pdf

  • Jogaratnam, G., & Tse Ching-Yick, E. (2006). Entrepreneurial orientation and the structuring of organizations: Performance evidence from the Asian hotel industry. International Journal of Contemporary Hospitality Management, 18(6), 454–468.

    Article  Google Scholar 

  • Jurevicius, O. (2013). VRIO framework, strategic management insight. Retrieved at March 20, 2016, from http://www.strategicmanagementinsight.com/tools/vrio.html

  • Kamel, A., Lakhder, D., & Ammar, Z. (2012). The organizational impacts of information systems: Analysis and proposal of a methodological framework. British Journal of Arts and Social Sciences, British Journal Publishing, Inc., 9(II), 229–239.

    Google Scholar 

  • Kaplan, S. R. (2005). How the balanced scorecard complements the McKinsey 7S model. Strategy & Leadership, 33(3), 41–46.

    Article  Google Scholar 

  • Kaplan, R. S. (2010). Conceptual foundations of the balanced scorecard (Harvard Business School, Working Paper 10-074). Retrieved at January 25, 2016, from http://www.hbs.edu/faculty/Publication%20Files/10-074.pdf

  • Kaplan, R. S., & Norton, D. P. (2001). The strategy-focused organization: How balanced scorecard companies thrive in the new competitive environment. Boston: HBS Press.

    Google Scholar 

  • Kappos, A., & Rivard, S. (2008). A three-perspective model of culture, information systems and their development and use. MIS Quarterly, 32(3), 601–634.

    Google Scholar 

  • Katherine, M. (2015). Organizational communication: Approaches and processes. Stamford: Cengage Learning.

    Google Scholar 

  • Katz, R. L. (2009). Skills of an effective administrator (Harvard Business Review Classics). Boston: Harvard Business School Press.

    Google Scholar 

  • Kaur, J. (2015). Internal marketing: Scale development and validation. The Journal of Business Perspective, 19(3), 236–247.

    Article  Google Scholar 

  • Keen, M., Ackerman, G., Azaz, I., Haas, M., Johnson, R., Kim, J., & Robertson, P. (2006). Patterns: SOA foundation—Business process management scenario. IBM-International Technical Support Organization, Redbooks, International Business Machines (IBM) Corporation. Retrieved at January 10, 2016, from http://www.redbooks.ibm.com/redbooks/pdfs/sg247234.pdf

  • Khan, R. A., & Quadri, S. M. K. (2012). Business intelligence: An integrated approach. Business Intelligence Journal, 5(1), 63–70. Retrieved at March 10, 2016, from, http://www.saycocorporativo.com/saycouk/bij/journal/vol5no1/article_7.pdf

  • Kilmann, J., Michael, S., Toma, A., & Zielinski, K. (2010). Demystifying organization design: Understanding the three critical elements. Boston Consulting Group (BCG). Retrieved at January 10, 2016, from https://www.bcg.com/documents/file50044.pdf

  • King, A. W., & Zeithaml, C. P. (2001). Competencies and firm performance: Examining the causal ambiguity paradox. Strategic Management Journal, 22, 75–99.

    Article  Google Scholar 

  • Kinicki, A., & Fugate, M. (2012). Chapter 2: Organizational culture, socialization, and mentoring. In Organizational behavior: key concepts, skills & best practices (5th ed., pp. 30–55). McGraw-Hill/Irwin. Retrieved at January 20, 2016, from http://highered.mheducation.com/sites/dl/free/0078137209/929877/Sample_Chapter.pdf

  • Ko, R. K. L., Lee, S. S. G., & Eng Wah, L. (2009). Business process management (BPM) standards: A survey. Business Process Management Journal, 15(5), 744–791. Retrieved at January 10, 2016, from http://dx.doi.org/10.1108/14637150910987937

  • Kohli, A. K., & Jaworski, B. J. (1990). Market orientation: The construct, research propositions, and managerial implications. Journal of Marketing, 54(2), 1–18. Retrieved at March 15, 2016, from http://www.jstor.org/stable/1251866

  • Korhonen, S., & Niemeia, J. (2005). A conceptual analysis of capabilities: Identifying and classifying sources of competitive advantage in the wood industry. Finish Journal of Business Economics, 54(1), 11–47. Retrieved at January 20, 2016, from http://lta.hse.fi/2005/1/lta_2005_01_s1.pdf

  • Koster, S. R. (2009). An evaluation method for business process management products. Thesis Business Information Technology University of Twente, On behalf of: Capgemini Nederland B.V. Retrieved at January 10, 2016, from http://essay.utwente.nl/59816/1/MA_thesis_S_Koster.pdf

  • Kotler, P., & Armstrong, G. (2013). Principles of marketing. Englewood Cliffs: Prentice Hall.

    Google Scholar 

  • Kotler, P. T., & Keller, K. L. (2015). Marketing management. New York: Pearson.

    Google Scholar 

  • Kotter, J. P. (1995). The new rules how to succeed in today’s post-corporate world. New York: Free Press.

    Google Scholar 

  • Kotter, J. P. (2007, January). Leading change why transformation efforts fail. Harvard Business Review, 85, 96–103. Retrieved at January 25, 2016, from https://hbr.org/2007/01/leading-change-why-transformation-efforts-fail

  • Kotter, J. P. (2012). Leading change. USA: Harvard Business Review Press.

    Google Scholar 

  • Kotter, J. P. (2015). The new rules: Eight business breakthroughs to career success in the 21st century. New York: Free Press.

    Google Scholar 

  • Kotter, J. P., & Heskett, J. L. (1992). Corporate culture and performance. New York: Free Press.

    Google Scholar 

  • Kreitner, R., & Kinicki, A. (2012). Organizational behavior. New York: McGraw-Hill Education.

    Google Scholar 

  • Kumar, N., Scheer, L., & Kotler, P. (2000). From market driven to market driving. European Management Journal, 18(2), 129–142. Retrieved at March 15, 2016, from http://www.sciencedirect.com/science/article/pii/S0263237399000845

  • Lado, A. A., & Wilson, M. C. (1994). Human resource systems and sustained competitive advantage: A competency-based perspective. Academy of Management Review, 19(4), 699–727. Retrieved at January 20, 2016, from http://ejournal.narotama.ac.id/files/Human%20resource%20systems%20and%20sustained%20competitive%20advantage.pdf

  • Lado, A. A., Boyd, N. G., & Wright, P. (1992). A competency-based model of sustainable competitive advantage: Toward a conceptual integration. Journal of Management, 18(1), 77–91. Retrieved at January 20, 2016, from http://jom.sagepub.com/content/18/1/77.full.pdf+html

  • Lambin, J.-J. (2007). Market-driven management: Strategic and operational marketing. China: Palgrave McMillan.

    Google Scholar 

  • Lambin, J.-J., & Schuiling, I. (2012). Market-driven management: Strategic and operational marketing. China: Palgrave McMillan.

    Book  Google Scholar 

  • Lee, J.-Y., Kozlenkova, I. V., & Palmatier, R. W. (2015). Structural marketing: Using organizational structure to achieve marketing objectives. Journal of the Academy of Marketing Science, 43, 73–99.

    Article  Google Scholar 

  • Leidner, D. E., & Elam J. J. (1995). The impact of executive information systems on organizational design, intelligence, and decision making. Organization Science, 6(6), 645–664. Retrieved at February 20, 2016, from http://www.jstor.org/stable/2635027

  • Leonard-Barton, D. (1992). Core capabilities and core rigidities: A paradox in managing new product development. Strategic Management Journal, 13, 111–125.

    Article  Google Scholar 

  • Lidija, B., & Hisrich, R. D. (2014). Dynamic capabilities vs. innovation capability: Are they related? Journal of Small Business and Enterprise Development, 21(3), 368–384. Available online in http://dx.doi.org/10.1108/JSBED-02-2014-0018

  • Lindgren, R., Stenmark, D., & Ljungberg, J. (2003). Rethinking competence systems for knowledge-based organizations. European Journal of Information Systems, 12(1), 18–29.

    Article  Google Scholar 

  • Lings, N. I. (2004). Internal market orientation-construct and consequences. Journal of Business Research, 57, 405–413.

    Article  Google Scholar 

  • Lings, I. N., & Greenley, G. E. (2005). Measuring internal market orientation. Journal of Service Research, 7(3), 290–305.

    Article  Google Scholar 

  • Litan, D., Mocanu, A.-M., Olaru, S., & Apostu, A. (2010). Modern information technologies used in market research. In F. Rivas-Echeverria & G. Mousalli-Kayat (Eds.), Advances in computational intelligence, man-machine systems and cybernetics (pp. 245–250).WSEAS (World Scientific and Engineering Academy and Society) Press. ISBN: 978-960-474-257-8. Retrieved at March 10, 2016, from http://www.wseas.us/e-library/conferences/2010/Merida/CIMMACS/CIMMACS-37.pdf

  • Litwin, G. H., & Stringer, R. A. (1968). Motivation and organizational climate. Cambridge, MA: Harvard Business School Press.

    Google Scholar 

  • Livari, J. (1992). The organizational fit of information systems. Information Systems Journal, 2(1), 3–29. Retrieved at January 20, 2016, from http://onlinelibrary.wiley.com/doi/10.1111/j.1365-2575.1992.tb00064.x/abstract

  • Lockwood, N. R. (2007). Leveraging employee engagement for competitive advantage: HR’s strategic role. SHRM (Society for Human Resource Management), Research Quarterly. Retrieved at March 10, 2016, from https://www.shrm.org/Research/Articles/Articles/Documents/07MarResearchQuarterly.pdf

  • Lopez, S. (2014). Value-based Marketing Strategy. USA: Vernon Press.

    Google Scholar 

  • Luo, Y. (1999). Dimensions of knowledge: Comparing Western and Asian MNEs in China. Asia Pacific Journal of Management, 16(1), 75–93.

    Article  Google Scholar 

  • Luthans, F., Luthans, B. C., & Luthans, K. W. (2015). Organizational behavior: An evidence-based approach. Charlotte: Information Age Publishing (IAP).

    Google Scholar 

  • Lynn, L. M., Lytle, S. R., & Bobek, S. (2000). Service orientation in transitional markets: Does it matter? European Journal of Marketing, 34(3/4), 279–298.

    Article  Google Scholar 

  • Lytle, S. R., & Timmerman, E. J. (2006). Service orientation and performance: An organizational perspective. Journal of Services Marketing, 20(2), 136–147.

    Article  Google Scholar 

  • MacLachlan, A. (1995). Trusting outsiders to do your research: How does industry learn to do it? Research Technology Management, 38(6), 48–53.

    Google Scholar 

  • Madu, B. C. (2012, March). Organization culture as driver of competitive advantage. Journal of Academic and Business Ethics, 5. Academic and Business Research Institute (ABRI). Retrieved at January 25, 2016, from http://www.aabri.com/manuscripts/11791.pdf

  • Mansfield, R. S. (1996). Building competency models: Approaches for HR professionals. Human Resource Management, 35(1), 7–18.

    Article  Google Scholar 

  • Martin, J. (2002). Organizational culture: Mapping the terrain. Thousand Oaks: Sage Publications.

    Book  Google Scholar 

  • Martina, K., Hana, U., & Jiri, F. (2012). Identification of managerial competencies in knowledge-based organizations. Journal of Competitiveness, 4(1), 129–142. Retrieved at March 20, 2016, from http://www.cjournal.cz/files/90.pdf

  • Mathis, R. L., & Jackson, J. H. (2010). Human resource management. Mason: South-Western Cengage Learning.

    Google Scholar 

  • Mathis, R. L., Jackson, J. H., & Valentine, S. R. (2014). Human Resource Management. Mason: South-Western Cengage Learning.

    Google Scholar 

  • Mavondo, T. F., Chimhanzi, J., & Stewart, J. (2005). Learning orientation and market orientation relationship with innovation, human resource practices and performance. European Journal of Marketing, 39(11/12), 1235–1263.

    Article  Google Scholar 

  • Maximini, D. (2015). Chapter 2: Organizational culture models, in the scrum culture: Introducing Agile methods in organizations (Management for Professionals Series, pp. 9–25). Springer International Publishing Switzerland. Retrieved at January 20, 2016, from http://www.springer.com/cda/content/document/cda_downloaddocument/9783319118260-c1.pdf?SGWID=0-0-45-1488863-p177004790

  • McCourtie, S. D. (2013). Micro, small, and medium enterprise (MSME) finance. World Bank. Retrieved at January 10, 2016, from http://www.worldbank.org/en/results/2013/04/05/msme-finance-expanding-opportunities-and-creating-jobs

  • McDonald, M., & Christopher, M. (2003). Marketing a complete guide. New York: Palgrave MacMillan. Retrieved at March 01, 2016, from https://he.palgrave.com/page/detail/?sf1=barcode&st1=9781403937414

  • McGonagle, J. J., & Vella, C. M. (1999). The internet age of competitive intelligence. New York: Greenwood Publishing Group Inc..

    Google Scholar 

  • McLeod, R., Jr., & Rogers, J. 2001. Marketing information system: Uses in the fortune 500. California Management Review, 25(1), 206–118.

    Google Scholar 

  • McMillan, E. (2002). Considering organization structure and design from a complexity paradigm perspective. In G. Frizzelle & H. Richards (Eds.), Tackling industrial complexity: The ideas that make a difference. Cambridge: Institute of Manufacturing, University of Cambridge.

    Google Scholar 

  • McMillan, E. (2006). Complexity, organizations and change: An essential introduction. New York: Routledge.

    Google Scholar 

  • Meyer, A. D. (1991). What is strategy’s distinctive competence? Journal of Management, 17(4), 821–833. Retrieved at February 20, 2016, from https://business.uoregon.edu/sites/business2.uoregon.edu/files/media/Strat_Dist_Comp_Meyer.pdf

  • Meyer, M. H., & Utterback, J. M. (1992). Core competencies, product families and sustained business success (International Center for Research on the Management of Technology, MIT Sloan School of Management, Sloan Working Paper, No. 3410-92). Cambridge, MA: Sloan School of Management, MIT.

    Google Scholar 

  • Michel, L. (2015). Management design: Managing people and organizations in turbulent times: A visual-thinking aid. London: Lid Publishing Inc.

    Google Scholar 

  • Miller, J. P. (1999). Millennium intelligence: Understanding and conducting competitive intelligence in the digital age. Medford: Information Today Inc.

    Google Scholar 

  • Miller, K. (2009). Organizational communication: Approaches and processes. Belmont: Cengage/Wadsworth.

    Google Scholar 

  • Miller, K. (2015). Organizational Communication: Approaches and Processes. Stamford: Cengage Learning.

    Google Scholar 

  • Mintzberg, H. (1971). Managerial work: Analysis from observation. Management Science, 18(2), Application Series, B97–B110. Retrieved at January 15, 2016, from http://links.jstor.org/sici?sici=0025-1909%28197110%2918%3A2%3CB97%3AMWAFO%3E2.0.CO%3B2-K

  • Mintzberg, H. (1979). The structuring of organizations. New York: Pearson.

    Google Scholar 

  • Mintzberg, H. (1980). Structure in 5’s: A synthesis of the research on organization design. Management Science, 26(3), 322–341. Retrieved at January 15, 2016, from http://www.jstor.org/stable/2630506

  • Mintzberg, H. (1992). Structure in fives: Designing effective organizations. New York: Pearson.

    Google Scholar 

  • Mintzberg, H. (2013). Simply managing: What managers do and can do. San Francisco: Berrett-Koehler Publishers.

    Google Scholar 

  • Mohr-Jackson, I. (1998). Conceptualizing total quality orientation. European Journal of Marketing, 32(1/2), 13–22.

    Article  Google Scholar 

  • Mooney, A. (2007). Core competence, distinctive competence, and competitive advantage: What is the difference? Journal of Education for Business, 83(2), 110–115. Available online in http://www.tandfonline.com/doi/abs/10.3200/joeb.83.2.110-115

  • Moorman, C. (1995). Organizational market information processes: Cultural antecedents and new product outcomes. Journal of Marketing Research, 32(3), 318–335.

    Article  Google Scholar 

  • Moorman, C., & Rust, R. T. (1999). The role of marketing. Journal of Marketing, 63(Special issue), 180–197. Retrieved at January 15, 2016, from http://www.jstor.org/stable/1252111

  • Muchinsky, P. M. (1976). An assessment of the Litwin and stringer organization climate questionnaire: An empirical and theoretical extension of the Sims and Lafollete study. Personnel Psychology, 29(3), 371–392.

    Article  Google Scholar 

  • Muchinsky, P. M. (1977). Organizational communication: Relationships to organizational climate and job satisfaction. The Academy of Management Journal, 20(4), 592–607. Retrieved at January 10, 2016, from http://www.jstor.org/stable/255359

  • Murray, P. (2003). Organizational learning, competencies, and firm performance: Empirical observations. The Learning Organization, 10(5), 305–316.

    Article  Google Scholar 

  • Murray, P., & Donegan, K. (2003). Empirical linkages between firm competencies and organizational learning. Learning organization, 10(1), 51–62. Retrieved at March 01, 2016, from http://dx.doi.org/10.1108/09696470310457496

  • Myers, P. S. (1996). Knowledge management and organizational design (Resources for the knowledge-based economy). Boston/New York: Routledge.

    Google Scholar 

  • Nahavandi, A., Denhardt, R. B., Denhardt, J. V., & Aristigueta, M. P. (2014). Organizational behavior. Thousand Oaks: SAGE Publications.

    Google Scholar 

  • Narver, J. C., & Slater, S. F. (1990). The effect of a market orientation on business profitability. Journal of Marketing, 54(4), 20–35. Retrieved at March 15, 2016, from http://www.jstor.org/stable/1251757

  • NASA. (2016). Earth’s upper atmosphere. National Aeronautics and Space Administration. Retrieved at January 10, 2016, from http://www.nasa.gov/mission_pages/sunearth/science/mos-upper-atmosphere.html#.VRVupPmUf4Z

  • Needle, D. (2004). Business in context: An introduction to business and its environment. London: Thomson Learning.

    Google Scholar 

  • Noe, R., Hollenbeck, J., Gerhart, B., & Wright, P. (2014). Human resource management. New York: McGraw-Hill Education.

    Google Scholar 

  • O’Brien, J. A. (1998). Management information system: A managerial end user perspective. New Delhi: Galgatia Publications Private Ltd.

    Google Scholar 

  • O’Brien, T. V., Schoenbachler, D. D., & Gordon, G. L. (1995). Marketing information systems for consumer products companies: A management overview. Journal of Consumer Marketing, 12(5), 16–36.

    Article  Google Scholar 

  • O’Donnell, O., & Boyle, R. (2008). Understanding and managing organizational culture. Retrieved at January 20, 2016, from http://www.cpmr.gov.ie/Documents/Understanding%20and%20Managing%20Organisational%20Culture.pdf

  • O’Driscoll, A., Carson, D., & Gilmore, A. (2000). Developing marketing competence and managing in networks: A strategic perspective. Journal of Strategic Marketing, 8, 183–196.

    Article  Google Scholar 

  • O’Reilly, C. A., III., & Tushman, M. L. (2004, April). The ambidextrous organization. Harvard Business Review. Retrieved at January 10, 2016, from https://hbr.org/2004/04/the-ambidextrous-organization

  • Olavarrieta, S., & Friedmann, R. (1999). Market-oriented culture, knowledge related resources, reputational assets and superior performance: A conceptual framework. Journal of Strategic Marketing, 7, 215–228.

    Article  Google Scholar 

  • Oliver, C. (1997). Sustainable competitive advantage: Combining institutional and resource-based view. Strategic Management Journal, 18(9), 697–713. Retrieved at February 20, 2016, from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.320.9347&rep=rep1&type=pdf

  • Olson, E. M., Slater, S. F., & Hult, G. T. M. (2005). The performance implications of fit among business strategy, marketing organization structure, and strategic behavior. Journal of Marketing, 69, 49–65.

    Article  Google Scholar 

  • Olszak, C. M. (2014). Towards an understanding business intelligence: A dynamic capability-based framework for business intelligence. In Proceedings of the 2014 federated conference on computer science and information systems: 1103–1110. Retrieved at March 10, 2016, from https://fedcsis.org/proceedings/2014/pliks/68.pdf

  • OnStrategy. (2014). Incorporating the essential elements of strategy within your organization. OnStrategy. Retrieved at January 15, 2016, from http://onstrategyhq.com/wp-content/uploads/2014/10/SMART-Goals-OnStrategy.pdf

  • Osterwalder, A., & Pigneur, Y. (2013). Business model generation: A handbook for visionaries, game changers, and challengers. Hoboken: John Wiley & Sons.

    Google Scholar 

  • Osterwalder, A., Pigneur, Y., Bernarda, G., & Smith, A. (2015). Value proposition design: How to create products and services customers want. Hoboken: John Wiley & Sons.

    Google Scholar 

  • Pace, W. R., & Faules, D. F. (1994). Organizational communication. Boston: Pearson, Allyn & Bacon.

    Google Scholar 

  • Parenteau, J., Sallam, R. L., Howson, C., Tapadinhas, J., Schlegel, K., & Oestreich, T. W. (2016). Magic quadrant for business intelligence and analytics platforms. Gartner Inc. Retrieved at March 10, 2016, from https://www.gartner.com/doc/reprints?id=1-2XXET8P&ct=160204

  • Peteraf, M. A. (1993). The cornerstones of competitive advantage: A resource-based view. Strategic Management Journal, 14, 179–191.

    Article  Google Scholar 

  • Peteraf, M. A., & Bergen, M. E. (2003). Scanning dynamic competitive landscapes: A market-based and resource-based framework. Strategic Management Journal, 24, 1027–1041. Retrieved at January 20, 2016, from https://www.academia.edu/14342188/A_MARKET-BASED_AND_RESOURCE-BASED_FRAMEWORK

  • Petroni, A. (1998). The analysis of dynamic capabilities in a competence-oriented organization. Technovation, 18(3), 179–189.

    Article  Google Scholar 

  • Petty, R., & Guthrie, J. (2000). Intellectual capital literature review: Measurement, reporting and management. Journal of Intellectual Capital, 1(2), 155–176.

    Article  Google Scholar 

  • Piercy, N. F. (1990). Marketing concepts and actions: Implementing marketing-led strategic change. European Journal of Marketing, 24(2), 24–42. Retrieved at January 25, 2016, from http://dx.doi.org/10.1108/03090569010141641

  • Piercy, N. F., & Cravens, D. W. (1995). The network paradigm and the marketing organization: Developing a new management agenda. European Journal of Marketing, 29, 35–51.

    Article  Google Scholar 

  • Pike, S., Roos, G., & Marr, B. (2005). Strategic management of intangible assets and value drivers in R&D organizations. R&D Management, 35, 111–124.

    Article  Google Scholar 

  • Pitelis C. N. (2008). Value capture from organizational advantages and sustainable value creation (Working Paper Series 06/2008, pp. 1–54). Judge Business School University of Cambridge. Retrieved at February 20, 2016, from https://www.jbs.cam.ac.uk/fileadmin/user_upload/research/workingpapers/wp0806.pdf

  • Podeswa, H. (2009). The business analyst’s handbook. Canada: Course Technology: Cengage Learning. Retrieved at March 20, 2016, from http://files.to-become-a-professional-in-it.webnode.ru/200000001-6f92c708bb/businessanalysthandbook.pdf

  • Porter, M. (1980). Competitive strategy. New York: Free Press.

    Google Scholar 

  • Porter, M. E. (1998a). Competitive advantage: Creating and sustaining superior performance. New York: Free Press.

    Book  Google Scholar 

  • Porter, M. E. (1998b). Competitive strategy: Techniques for analyzing industries and competitors. New York: Free Press.

    Google Scholar 

  • Porter, M. E. (2008). On competition, updated and expanded edition. Boston: Harvard Business Review Press.

    Google Scholar 

  • Power, D. J. (2002). Decision support system: Concepts and resources for managers. Westport: Quorum Books.

    Google Scholar 

  • Prahalad, C. K. (1993). The role of core competencies in the corporation. Research Technology Management, 36(6), 40–47.

    Google Scholar 

  • Prahald, C. K., & Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68, 79–91.

    Google Scholar 

  • Quinn, R. (1988). Beyond rational management: Mastering the paradoxes and competing demands of high performance. San Francisco: Jossey-Bass.

    Google Scholar 

  • Quinn, R., & McGrath, M. (1985). The transformation of organizational cultures: A competing values perspective. In P. J. Frost, L. F. Moore, M. R. Louis, C. C. Lundberg, & J. Martin (Eds.), Organizational Culture (pp. 315–334). Beverly Hills: Sage.

    Google Scholar 

  • Quinn, R., & Rohrbaugh, J. (1981). A competing values approach to organizational effectiveness. Public Productivity Review, 5, 122–144.

    Article  Google Scholar 

  • Quinn, R., & Spreitzer, G. (1991). The psychometrics of the competing values culture instrument and an analysis of the impact of organizational culture on quality of life. Research in Organizational Change and Development, 5, 115–142.

    Google Scholar 

  • Ranjan, J. (2009) Business intelligence: Concepts, components, techniques and benefits. Journal of Theoretical and Applied Information Technology, 9(1), 060–070. Retrieved at March 10, 2016, from http://www.jatit.org/volumes/research-papers/Vol9No1/9Vol9No1.pdf

  • Ravasi, D., & Schultz, M. (2006). Responding to organizational identity threats: Exploring the role of organizational culture. Academy of Management Journal, 49, 433–458.

    Article  Google Scholar 

  • Reichers, A. E., & Schneider, B. (1990). Climate and culture: An evolution of constructs. In B. Schneider (Ed.), Organizational climate and culture (pp. 5–39). San Francisco: Jossey-Bass.

    Google Scholar 

  • Richmond, V. P., & McCroskey, J. C. (2009). Organizational communication for survival: Making work, work. Boston: Pearson, Allyn & Bacon.

    Google Scholar 

  • Robbins, S. P., & Barnwell, N. (2007). Organization theory: Concepts and cases. Frenchs Forest: Pearson, Prentice Hall.

    Google Scholar 

  • Robbins, S., & Judge, T. A. (2012). Organizational behavior. New York: Pearson Education.

    Google Scholar 

  • Robbins, S. P., & Judge, T. A. (2015). Organizational behavior. New Jersey: Pearson Education.

    Google Scholar 

  • Rodrigues, A. P., & Pinho, J. C. (2012). The impact of internal and external market orientation on performance in local public organizations. Marketing Intelligence & Planning, 30(3), 284–306. Retrieved at March 15, 2016, from http://dx.doi.org/10.1108/02634501211226276

  • Roghe, F., Toma, A., Kilmann, L. D. R. & Strack, R. (2012, January). Organization of the future- designed to win: Organizational capabilities matter. The Boston Consulting Group (BCG). Available online in https://www.bcgperspectives.com/content/articles/leadership_engagement_culture_organizational_capabilities_matter/. Retrieved at January 20, 2016, from www.jma.or.jp/keikakusin/pdf/english_report.pdf

  • Roos, G. (2005). Intellectual capital and strategy: A primer for today’s manager. In Handbook of business strategy (pp. 123–312). Bradford: Emerald Group Publishing Limited.

    Google Scholar 

  • Roos, G., & Roos, J. (1997). Measuring your company’s intellectual performance. Long Range Planning, 30(3), 413–426.

    Article  Google Scholar 

  • Rothaermel, F. (2014). Strategic management: Concepts and cases. Boston: McGraw-Hill/Irwin.

    Google Scholar 

  • Rumelt, R. P. (1984). Towards a strategic theory of the firm. In R. B. Lamb (Ed.), Competitive strategic management (pp. 556–570). Englewood Cliffs: Prentice-Hall.

    Google Scholar 

  • Sanchez, R., Heene, A., & Thomas, H. (1996). Introduction: Towards the theory and practice of competence-based competition. In R. Sanchez, A. Heene, & H. Thomas (Eds.), Dynamics of competence-based competition: Theory and practice in the new strategic management (pp. 1–35). Oxford: Elsevier Pergamon.

    Google Scholar 

  • SAS. (2005). Business Intelligence Competency Center: Creating a successful business intelligence strategy with SAS. Retrieved at February 20, 2016, from http://www.iim.org.au/minigen/resources/business_intelligence_competency_center.pdf

  • Schein, E. H. (2010). Organizational culture and leadership. San Francisco: Jossey-Bass, John Wiley & Sons, Inc. Retrieved at January 25, 2016, from http://eu.wiley.com/WileyCDA/WileyTitle/productCd-047064057X.html

  • Schienstock, G. (2009). Organizational capabilities: Some reflections on the concept (Intangible Assets and Regional Economic Growth (IAREG), Research Unit for Technology, Science and Innovation Studies (TaSTI), University of Tampere, IAREG Working Paper, No. 1.2.C). Retrieved at January 20, 2016, from http://www.iareg.org/fileadmin/iareg/media/papers/WP_IAREG_1.2c.pdf

  • Schilling, M. (2016). Strategic management of technological innovation. Boston: McGraw-Hill Education.

    Google Scholar 

  • Schneider, B. (1975). Organizational climates: An essay. Personnel Psychology, 28(4), 447–479. Retrieved at January 10, 2016, from doi:10.1111/j.1744-6570.1975.tb01386.x

  • Schneider, B., & Reichers, A. E. (1983). On the etiology of climates. Personnel Psychology, 36, 19–39.

    Article  Google Scholar 

  • Schreogg, G., & Kliesch-Eberl, M. (2007). How dynamic can organizational capabilities be? Toward a dual-process model of capability dynamization. Strategic Management Journal, 28, 913–933.

    Article  Google Scholar 

  • Schrodt, P. (2002). The relationship between organizational identification and organizational culture: Employee perceptions of culture and identification in a retail sales organization. Communication Studies, 53(2), 189–202.

    Article  Google Scholar 

  • Schumpeter, J. A. (1950). Capitalism, socialism, and democracy. New York: Harper & Brothers.

    Google Scholar 

  • Schumpeter, J. A. (2008). Capitalism, socialism, and democracy. New York: Harper Perennial Modern Thought.

    Google Scholar 

  • Seetharaman, A., Lock Teng Low, K., & Saravanan, A. S. (2004). Comparative justification on intellectual capital. Journal of Intellectual Capital, 5(4), 522–539.

    Article  Google Scholar 

  • Selznick, P. (1957). Leadership in administration: A sociological interpretation. New York: Harper & Row.

    Google Scholar 

  • Senge, P. M. (1990). The fifth discipline: The art and practice of the learning organization. New York: Currency Publishing.

    Google Scholar 

  • Senge, P. M. (2010). The fifth discipline: The art and practice of the learning organization, Cornerstone Digital. New York: Random House Business Books.

    Google Scholar 

  • Senge, P., Kleiner, A., Roberts, C., & Ross, R. (2011). The dance of change: The challenges of sustaining momentum in a learning organization. London: Nicholas Brealey Publishing.

    Google Scholar 

  • Shaker, T. I. (2011, January). The role of marketing information system on decision making: An applied study on Royal Jordanian Air Lines (RJA). International Journal of Business and Social Science, 2(3), Special issue.

    Google Scholar 

  • Shannon, C. E., & Weaver, W. (1949). A mathematical model of communication. Urbana: University of Illinois Press.

    Google Scholar 

  • Shapiro, C. (1989). The theory of business strategy. RAND Journal of Economics, 20, 125–137.

    Article  Google Scholar 

  • Skyrius, R., KazakeviÄŤienÄ—, G., & Bujauskas, V. (2013). From management information systems to business intelligence: The development of management information needs. International Journal of Artificial Intelligence and Interactive Multimedia, 2(3), 31–37. Retrieved at January 10, 2016, from http://www.ijimai.org/journal/sites/default/files/files/2013/06/ijimai20132_3_4_pdf_28905.pdf

  • Skyrme, D. (1989). The planning and marketing of the market intelligence function. Market Intelligence and Planning, 7(1/2), 5–10.

    Article  Google Scholar 

  • Skyrme, D. (1990). Developing successful marketing intelligence: A case study. Management Decision, 28(1), 54–61.

    Article  Google Scholar 

  • Skyrme, D. (1995, November). Global intelligence networking: Technological opportunities and human challenges. AGSI Journal.

    Google Scholar 

  • Slater, S. F., Olson, E. M., & Carol, F. (2011). Business strategy, marketing organization culture, and performance. Marketing Letter, 22, 227–242.

    Article  Google Scholar 

  • Smart, T. D., & Conant, S. J. (1994). Entrepreneurial orientation, distinctive marketing. Journal of Applied Business Research, 10(3), 11p.

    Google Scholar 

  • Smith, B., & Raspin, P. (2008). Creating market insight: How firms create value from market understanding. Chichester: John Wiley & Sons.

    Google Scholar 

  • Smith, B. D., Wilson, H. N., & Clark, M. (2006). Creating and using customer insight: 12 rules of best practice. Journal of Medical Marketing, 6(2), 135–139.

    Article  Google Scholar 

  • Snow, C. C., & Hrebiniak, L. G. (1980). Strategy, distinctive competence, and organizational performance. Administrative Science Quarterly, 25, 317–336.

    Article  Google Scholar 

  • Sopow, E. (2007). The impact of culture and climate on change: Distinguishing between culture and climate to change the organization. Strategic HR Review, 6(2), 20–23. Retrieved at January 10, 2016, from http://dx.doi.org/10.1108/14754390780000952

  • Spurgin, E. W. (2004). The goals and merits of a business ethics competency exam. Journal of Business Ethics, 50(3), 279–288.

    Article  Google Scholar 

  • Srivastava, S. C. (2005). Managing core competence of the organization. VIKALPA, 30(4), 49–63. Retrieved at February 20, 2016, from http://www.vikalpa.com/pdf/articles/2005/2005_oct_dec_49_63.pdf

  • Srivastava, R. K., Shervani, T. A., & Fahey, L. (1998). Market-based assets and shareholder value: A framework for analysis. Journal of Marketing, 62(1), 2–18. Retrieved at January 25, 2016, from http://www.jstor.org/stable/1251799

  • Srivastava, R. K., Fahey, L., & Christensen, K. H. (2001). The resource-based view and marketing: The role of market-based assets in gaining competitive advantage. Journal of Management, 27(6), 777–802. Retrieved at February 25, 2016, from http://jom.sagepub.com/content/27/6/777.full.pdf+html

  • Srivastava, M., Franklin, A., & Martinette, L. (2013). Building a sustainable competitive advantage. Journal of Technology and Innovation, 8(2), 47–60. Retrieved at February 20, 2016, from http://www.scielo.cl/pdf/jotmi/v8n2/art04.pdf

  • Stewart, J., & Rogers, P. (2012). Developing people and organisations. Chartered Institute of Personnel and Development (CIPD), chapter 1: Organizational design Gary Connor, Michael McFadden and Ian McLean, pp. 2–35, Retrieved at January 10, 2016, from http://www.cipd.co.uk/NR/rdonlyres/8C5DA6D7-99B5-41F2-859A-2DF80539C5C/0/978184398132_sc.pdf

  • Stoyko, P. (2009). Organizational culture and the management of organizational memory. In J. P. Girard (Ed.), Building organizational memories: Will you know what you knew? (Chapter 1, pp. 1–17). IGI Global Publication. Retrieved at January 25, 2016, from http://biblio.uabcs.mx/html/libros/pdf/1/c1.pdf, the complete book available online in http://www.igi-global.com/book/building-organizational-memories/112

  • Strategyzer, A. G. (2015a). The Business Model Canvas. Retrieved at January 10, 2016, from http://www.businessmodelgeneration.com/downloads/business_model_canvas_poster.pdf

  • Strategyzer, A. G. (2015b). The value proposition canvas. Retrieved at January 10, 2016, from http://www.businessmodelgeneration.com/downloads/value_proposition_canvas.pdf

  • Stringer, R. (2001). Leadership and organizational climate. New York: Prentice Hall.

    Google Scholar 

  • Stross, R. E. (1996). Microsoft’s big advantage—hiring only the supersmart. Fortune, 134(10), 159–162.

    Google Scholar 

  • Subramanian, G. (2015a, March). Corporate governance 2.0. Harvard Buisness Review. Retrieved at February 20, 2016, from https://hbr.org/2015/03/corporate-governance-2-0

  • Subramanian, S. P. (2015b). Transforming business with program management: Integrating strategy, people, process, technology, structure, and measurement (best practices and advances in program management). New York: Auerbach Publications, CRC Press, Taylor and Francis Group.

    Book  Google Scholar 

  • Sulkowski, L. (2012). Elements of organizational culture—theoretical and methodological problems. Management, 16(2), 63–71. Retrieved at January 25, 2016, from http://www.degruyter.com/view/j/manment.2012.16.issue-2/v10286-012-0056-y/v10286-012-0056-y.xml

  • Sveiby, K. E. (1997). The new organizational wealth: Managing and measuring knowledge-based assets. San Francisco: Berrett-Koehler Publishers.

    Google Scholar 

  • Synder, A. V., & Ebeling, H. W. (1992). Targeting a company’s real core competencies. Journal of Business Strategy, 13(6), 26–32.

    Article  Google Scholar 

  • Talvinen, J. M. (1995). Information systems in marketing: Identifying opportunities for new applications. European Journal of Marketing, 29(1), 8–26.

    Article  Google Scholar 

  • Teece, D. J. (1984). Economic analysis and strategic management. California Management Review, 26(3), 87–110.

    Article  Google Scholar 

  • Teece, D. J. (2007). Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319–1350.

    Article  Google Scholar 

  • Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533. Retrieved at March 01, 2016, from http://www.business.illinois.edu/josephm/BA545_Fall%202015/Teece,%20Pisano%20and%20Shuen%20(1997).pdf

  • Terrence, H. (1999). The meanings of competency. Journal of European Industrial Training, 23(6), 275–286. Available online at January 20, 2016 in http://www.emeraldinsight.com/doi/abs/10.1108/03090599910284650

  • Tharp, B. M. (2009a). Defining “culture” and “organizational culture”: From anthropology to the office. Haworth. Retrieved at January 20, 2016, from http://eu.haworth.com/docs/default-source/white-papers/defining-culture-and-organizationa-culture_51-pdf-28527.pdf?sfvrsn=6

  • Tharp, B. M. (2009b). Defining “culture” and “organizational culture”: From anthropology to the office. Haworth. Retrieved at January 25, 2016, from http://eu.haworth.com/docs/default-source/white-papers/defining-culture-and-organizationa-culture_51-pdf-28527.pdf?sfvrsn=6

  • Thompson, A. A, Peteraf, M., Gamble, J. E. Strickland, A. J., III. (2013). Crafting & executing strategy: The quest for competitive advantage: Concepts and cases. New York: McGraw-Hill Education.

    Google Scholar 

  • Tidd, J., & Bessant, J. (2013). Managing innovation: Integrating technological, market and organizational change. Chichester: Wiley.

    Google Scholar 

  • Torkkeli, M., & Tuominen, M. (2002). The contribution of technology selection to core competencies. International Journal of Production Economics, 77, 271–184.

    Article  Google Scholar 

  • Tosheva, E. (2013). Achieving sustained competitive advantage by enhancing organizational distinctive competencies. Journal of The Institute of Economics’- Skopje, Economic Development, 15(1–2), 187–200. Retrieved at March 20, 2016, from http://www.researchgate.net/publication/258725156_ACHIEVING_SUSTAINED_COMPETITIVE_ADVANTAGE_BY_ENHANCING_ORGANIZATIONAL_DISTINCTIVE_COMPETENCIES

  • Trice, H. M., & Beyer, J. M. (1993). The cultures of work organizations. Englewood Cliffs: Prentice-Hall. Retrieved at March 20, 2016, from http://psycnet.apa.org/psycinfo/1992-98310-000#toc

  • Tsai, Y. (2011). Relationship between organizational culture, leadership behavior and job satisfaction. Retrieved at January 25, 2016, from http://www.biomedcentral.com/content/pdf/1472-6963-11-98.pdf

  • Tuominen, M., Rajala, A., & Moller, K. (2004). Market-driving versus market-driven: Divergent roles of market orientation in business relationships. Industrial Marketing Management, 33(3), 207–217. Retrieved at March 15, 2016, from http://www.sciencedirect.com/science/article/pii/S0019850103001603

  • Ubius, U., & Alas, R. (2009). Organizational culture types as predictors of corporate social responsibility. Engineering Economics (Commerce of Engineering Decisions), 61(1), 90–99. Retrieved at January 20, 2016, from http://www.inzeko.ktu.lt/index.php/EE/article/download/11597/6281

  • Ulrich, D., & Lake, D. (1991). Organizational capability: Creating competitive advantage. Academy of Management Executive, 5(1), 77–92. Retrieved at January 20, 2016, from https://www2.bc.edu/~jonescq/articles/ulrich_AME_1991.pdf

  • Ulrich, D., Younger, J., Wayne, B., & Ulrich, M. (2012). HR from the outside in: Six competencies for the future of human resources. New York: McGraw-Hill Education.

    Google Scholar 

  • Underdahl, B. (2011). Business process management for dummies. IBM Limited Edition. Indianapolis: Wiley Publishing, Inc. Retrieved at January 10, 2016, from http://soapower.com/IBMBPM/Whitepapers/BPMforDummies-IBMedition.pdf

  • UTA (University of Texas at Arlington). (2004). Chapter 4: The internal organization: Resources, capabilities and core competencies. Retrieved at January 20, 2016, from https://elearn.uta.edu/bbcswebdav/users/jmcgee/Syllabus/Content/Syllabus%20and%20Course%20Content/pdf/Chapter%2004.pdf

  • Vaaler, B. R. (2005). Codifying competencies: Law firm partnership and benefits report. Law Journal Newsletters. Retrieved at January 20, 2016, from http://www.lawjournalnewsletters.com/issues/ljn_partnership/10_12/news/143747-1.html

  • Van der Aalst, W. M. P. (2012). Business process management: A comprehensive survey (Working Paper). The Netherlands: Department of Mathematics and Computer Science, Technische Universiteit Eindhoven. Retrieved at January 10, 2016, from http://wwwis.win.tue.nl/~wvdaalst/publications/p712.pdf

  • Van Tiem, D., Moseley, J. L., & Dessinger, J. C. (2012). Fundamentals of performance improvement: Optimizing results through people, process, and organizations. San Francisco: John Wiley & Sons/Pfiffer.

    Google Scholar 

  • Verna, A. (2008). Value network analysis and value conversion of tangible and intangible assets. Journal of Intellectual Capital, 9(1), 5–24.

    Article  Google Scholar 

  • Vom, B. J., & Rosemann, M. (Eds.). (2015). Handbook on business process management 1: Introduction, methods, and information systems. Berlin/Heidelberg: Springer-Verlag. Retrieved at January 10, 2016, from http://link.springer.com/book/10.1007%2F978-3-642-00416-2

  • Voon, B. H. (2006). Linking a service-driven market orientation to service quality. Managing Service Quality: An International Journal, 16(6), 595–619. Retrieved at March 15, 2016, from http://dx.doi.org/10.1108/09604520610711927

  • Vorhies, D. W., & Morgan N. A. (2005, January). Benchmarking marketing capabilities for sustainable competitive advantage. Journal of Marketing, 69, 80–94. Retrieved at March 20, 2016, from http://abufara.com/abufara.net/images/abook_file/Benchmarking%20Marketing%20Capabilities%20for%20Sustainable%20Competitive%20Advantage.pdf

  • Vrontis, D., & Thrassou, A. (2006). Situation analysis and strategic planning: An empirical case study in the UK beverage industry. Innovative Marketing, 2(2), 134–151. Retrieved at January 25, 2016, from http://businessperspectives.org/journals_free/im/2006/im_en_2006_02_Vrontis.pdf

  • Walker, G., & Madsen, T. (2015). Modern competitive strategy. USA: McGraw-Hill Education.

    Google Scholar 

  • Walker Group. (1997). Competency-based systems: A comprehensive review of the literature and current practices. Tempe, AZ7 The Walker Group.

    Google Scholar 

  • Wallace, P. (2012). Information systems in organizations: People, technology, and processes. USA: Prentice Hall.

    Google Scholar 

  • Wallach, E. (1983). Individuals and organizational: The cultural match. Training and Development Journal, 37(2), 28–35.

    Google Scholar 

  • Walsh, S. T., & Linton, J. D. (2001). The competence pyramid: A framework for identifying and analyzing firm and industry competence. Technology Analysis & Strategic Management, 13(2), 165–177.

    Article  Google Scholar 

  • Wang, Y., Lo, H.-P., & Yang, Y. (2004). The constituents of core competencies and firm performance: Evidence from high-technology firms in China. Journal of Engineering and Technology Management, 21(4), 249–280. Retrieved at January 20, 2016, from http://www.researchgate.net/profile/Yonggui_Wang/publication/229360528_The_constituents_of_core_competencies_and_firm_performance_evidence_from_high-technology_firms_in_china/links/53d863c00cf2a19eee834ac5.pdf?inViewer=true, available online in http://www.sciencedirect.com/science/article/pii/S0923474804000475

  • Watts, D. J. (2004). Six degrees: The science of a connected age. New York: W.W. Norton and Company.

    Google Scholar 

  • Webster, C. (1993). The effect of the marketing culture on the marketing effectiveness of a service firm. Journal of Business Research, 26(2), 111–131.

    Article  Google Scholar 

  • Webster, F. E., Jr. (1994). Market-driven management: How to define, develop, and deliver customer value. USA: John Wiley & Sons.

    Google Scholar 

  • Webster, F. E., Jr. (2008). Market-driven management: How to define, develop, and deliver customer value. Wiley series on marketing management. New Jersey.

    Google Scholar 

  • Weerawardena, J., & O’Cass, A. (2004). Exploring the characteristics of the market-driven firms and antecedents to sustained competitive advantage. Industrial Marketing Management, 33, 419–428.

    Article  Google Scholar 

  • Weske, M. (2007). Business process management: Concepts, languages, architectures. Berlin/Heidelberg: Springer-Verlag. Retrieved at January 10, 2016, from http://link.springer.com/book/10.1007%2F978-3-642-28616-2

  • White, M. A., & Bruton, G. D. (2011). The management of technology and innovation: A strategic approach. Mason: South-Western Cengage Learning.

    Google Scholar 

  • Wierenga, B., van Bruggen, G. H., & Althuizen, N. A. P. (2008). Advances in marketing management support systems, Chapter 17. In W. Berend (Ed.), Handbook of marketing decision models (pp. 561–592). New York: Springer Science + Business Media, LLC, International Series in Operations Research & Management Science (Book 121).

    Chapter  Google Scholar 

  • Wikipedia. (2016b). Business intelligence competency center. Wikipedia. Retrieved at January 10, 2016, from http://en.wikipedia.org/wiki/Business_Intelligence_Competency_Center

  • Wikipedia. (2016d). Extract, transform, load (ETL). Wikipedia. Retrieved at March 15, 2016, from http://en.wikipedia.org/wiki/Extract,_transform,_load

  • Wikipedia. (2016i). SQL. Wikipedia. Retrieved at January 15, 2016, from http://en.wikipedia.org/wiki/SQL

  • Winter, S. G. (2003). Understanding dynamic capabilities. Strategic Management Journal, 24(10), 991–995.

    Article  Google Scholar 

  • Workman, J. P., Homburg, C., & Gruner, K. (1998). Marketing organization: An integrative framework of dimensions and determinants. Journal of Marketing, 62(3), 21–41. Retrieved at January 15, 2016, from http://jpworkman.com/wiki/images/2/23/JM_1998_Marketing_Organization.pdf

  • Yoon, S.-J., & Lee, S.-H. (2006). Market-oriented culture and strategy: Are they synergistic? Marketing Bulletin, 16, Article 4, 1–20. Retrieved at February 20, 2016, from http://marketing-bulletin.massey.ac.nz/v16/mb_v16_a4_yoon.pdf

  • Zeid, A. (2006). Your BI competency center: A blueprint for successful deployment. Business Intelligence Journal, 11(3), 3rd Quarter, 14–20. Retrieved at February 20, 2016, from https://www.sas.com/events/cm/174390/assets/102807_0906.pdf

  • Zhou, K. Z., Gao, G. Y., Yang, Z., & Zhou, N. (2005). Developing strategic orientation in China: Antecedents and consequences of market and innovation orientations. Journal of Business Research, 58(8), 1049–1058. Retrieved at January 20, 2016, from http://www.sciencedirect.com/science/article/pii/S0148296304000864

  • Zollo, M., & Winter, S. G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339–351.

    Article  Google Scholar 

  • Zur, M. M., & Ting-Yi, H. D. (2006). Risk management in the BPM lifecycle. In C. Bussler et al. (Eds.) BPM 2005 Workshops, LNCS 3812 (pp. 454–466). Berlin/Heidelberg: Springer-Verlag. Retrieved at January 10, 2016, from http://www.cebpi.org/downloads/papers/MIZU.DAHO-RISK(2006).pdf

Download references

Author information

Authors and Affiliations

Authors

Copyright information

© 2017 The Author(s)

About this chapter

Cite this chapter

Aghazadeh, H. (2017). Marketology Organizational Design (MOD). In: Principles of Marketology, Volume 2. Palgrave Macmillan, New York. https://doi.org/10.1057/978-1-137-54833-7_2

Download citation

Publish with us

Policies and ethics