Abstract
Marketology organizational design as a key component of marketology organizational architecture and contextual piece of the standard marketology canvas is covered and explained in practical terms across eight sections: (1) Structure, (2) Culture, (3) People, (4) Process, (5) Asset, (6) Technology, (7) Innovation, and (8) Communication. These sections, imagined as pieces of MOD canvas, are discussed generally within a business organization context and specifically within a marketology context. The hyper-function of marketology is closely related to the components of business organizational design within business organization in three modes: being enabled and covered by them (coverage), assisting businesses through empowering them (support), and forming and developing its own design’s components as MOD (manifest). Chapter issues are further explored in Marketology in Practice (MIP) sections.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Reference
Aaker, D. (1989). Managing assets and skills: The key to sustainable competitive advantage. California Management Review, 31(2), 25–40.
Aaker, D. A. (2013). Strategic market management. New York: Wiley.
ACI. (2015). The analytic framework: Cross-competitor analysis. Academy of Competitive Intelligence (ACI). Retrieved at January 15, 2016, from http://www.academyci.com/
Adner, R., & Helfat, C. E. (2003). Corporate effects and dynamic managerial capabilities. Strategic Management Journal, 24(10), 1011–1025.
Agha, S., Alrubaiee, L., & Jamhour, M. (2012). Effect of core competence on competitive advantage and organizational performance. International Journal of Business and Management, 7(1), 192–204.
Aghazadeh, H. (2008). Designing a strategic model of market orientation for Iran commercial banks. PhD Thesis, Faculty of Management, University of Tehran.
Aghazadeh, H. (2015, October). Strategic marketing management: Achieving superior business performance through intelligent marketing strategy. Procedia—Social and Behavioral Sciences, 207, 125–134. Retrieved at January 10, 2016, from http://www.sciencedirect.com/science/article/pii/S1877042815052945
Aghazadeh, H. (2016). Principles of marketology, volume 1: Theory. New York: Palgrave Macmillan.
Alexandra, G. (2005). A user-friendly marketing decision support system for the product line design using evolutionary algorithms. Decision Support Systems, 38(4), 495–509.
Allaire, Y., & Firsirotu, M. E. (1984, July). Theories of organizational culture. Organization Studies, 5(3), 193–226. Retrieved at January 20, 2016, from http://organisationsethnologie.de/index_htm_files/Allaire_1984.pdf. Available online in http://oss.sagepub.com/content/5/3/193.abstract
Alldredge, M., & Nilan, K. (2000). 3M’s leadership competency model: An internally developed solution. Human Resource Management, 39(2/3), 133–145.
Amit, R., & Schoemaker, P. J. (1993). Strategic assets and organizational rent. Strategic Management Journal, 14, 33–46.
Anaeto, G. S. (2010). Managing organizational culture for effective communication. The Social Science, 5(2), 70–75. Retrieved at January 20, 2016, from http://docsdrive.com/pdfs/medwelljournals/sscience/2010/70-75.pdf
Armstrong, M. (2010). Armstrong’s essential human resource management practice: A guide to people management. London: Kogan Page.
Armstrong, M. (2016). Armstrong’s handbook of strategic human resource management. London: Kogan Page.
Atkinson, T., & Frechette, H. (2008, March). Forum climate survey validation project. The Forum Corporation.
Avlonitis, J. G., & Gounaris, P. S. (1999). Marketing orientation and its determinants: An empirical analysis. European Journal of Marketing, 33(11/12), 1003–1037.
Babatunde, B. O., & Adebisi, A. O. (2012). Strategic environmental scanning and organization performance in a competitive business environment. Economic Insights—Trends and Challenges, LXIV(1), 24–34. Retrieved at January 25, 2016, from http://www.upg-bulletin-se.ro/archive/2012-1/3.%20Babatunde_Adebisi.pdf
Bain, J. S. (1959). Industrial organization. New York: Wiley.
Baker, E. W., & Sinkula, M. J. (1999). Learning orientation, market orientation, and innovation: Integrating and extending models of organizational performance. Journal of Market—Focused Management, 4(4), 295–308.
Bakker, H., Jones, W., & Nochols, M. (1994). Using core competencies to develop new businesses. Long Range Planning, 27(6), 13–27.
Ballard, C., Abdel-Hamid, A., Frankus, R., Hasegawa, F., Larrechart, J., Leo, P., & Ramos, J. (2006). Improving business performance insight … with business intelligence and business process management. International Business Machines (IBM) Corporation. Retrieved January 10, 2016, from http://www.redbooks.ibm.com/redbooks/pdfs/sg247210.pdf
Banerjee, P. (2003). Resource dependence and core competence: Insights from Indian software firms. Technovation, 23(3), 251–263.
Barnes, S., & Milton, N. (2015). Designing a successful KM strategy: A guide for the knowledge management professional. Medford: Information Today, Inc.
Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.
Barney, J. B. (1995). Looking inside for competitive advantage. Academy of Management Executive, 9(4), 49–61.
Barney, J. B. (2010). Gaining and sustaining competitive advantage. Upper Saddle River: Prentice Hal.
Barney, J. B. (2011). Gaining and sustaining competitive advantage. New York: Phi Learning.
Barney, J. B., & Griffin, R. (1991). The management of organizations: Strategy, structure, and behavior. Boston: Houghton Mifflin Company.
BCPSA. (2015). Core competencies for strategic leaders. British Colombia Public Service Agency. Retrieved at January 20, 2016, from http://www2.gov.bc.ca/local/myhr/documents/jobs_hiring/strategic_leaders_competency_guide.pdf
Berkowitz, E. N. (2011). Essentials of health care marketing. Jones and Bartlett learning LLC., USA. Chapter 1: The meaning of marketing. Retrieved at January 20, 2016, from http://samples.jbpub.com/9780763783334/83334_CH01_5713.pdf. The book is available online in http://www.jblearning.com/catalog/9780763783334/
Berns, M., Townend, A., Khayat, Z., Balagopal, B., Reeves, M., Hopkins, M. S., & Kruschwitz, N. (2009). Sustainability and competitive advantage. MIT Sloan Management Review, 51(1, Fall), 19–26. Retrieved at March 20, 2016, from https://www.bcg.com/documents/file32201.pdf
Best, R. (2012). Market-based management. New York: Prentice Hall.
Bitsani, E. (2013). Theoretical approaches to the organizational culture and the organizational climate: Exploratory research examples and best policies in health care services. Journal of Human Resource Management, 1(4), 48–58. Retrieved at January 20, 2016, from http://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.20130104.11.pdf
Bogner, W. C., Thomas, H., & McGee, J. (1999). Competence and competitive advantage: Toward a dynamic model. British Journal of Management, 10, 275–290.
Boyer, J., Frank, B., Green, B., Harris, T., & Van De Vanter, K. (2010). Business intelligence strategy: A practical guide for achieving BI excellence. IBM Corporation, MC Press Online, LLC.
Brennan, N., & Connell, B. (2000). Intellectual capital: Current issues and policy implications. Journal of Intellectual Capital, 1(3), 206–240.
Brophy, M., & Kiely, T. (2002). Competencies: A new sector. Journal of European Industrial Training, 26(2/3/4), 165–176.
Brown, R. B., & Brooks, I. (2002). Emotion at work: Identifying the emotional climate of night nursing. Journal of Management Medicine, 16(5), 327–344.
Burton, B., Geishecker, L., Hostmann, B., Friedman, T., & Newman, D. (2006a). Organizational structure: Business intelligence and information management. Gartner, Inc. Available online at https://www.gartner.com/doc/490966/organizational-structure-business-intelligence-information. Retrieved at January 10, 2016, from https://wiki.doit.wisc.edu/confluence/download/attachments/44634709/Burton_Gartner_OrgStructure_BI_2006.pdf
Bush, T., & Middlewood, D. (2013). Leading and managing people in education. London: SAGE publications Ltd. Chapter 4: Organizational cultures, 47–60. Retrieved at January 25, 2016, from http://www.sagepub.com/sites/default/files/upm-binaries/9740_036187.pdf, the complete book is available online in https://uk.sagepub.com/en-gb/mst/leading-and-managing-people-in-education/book239346#description
Business Dictionary. (2016). Competence. Retrieved at January 20, 2016, from http://www.businessdictionary.com/definition/competence.html#ixzz3imkIy1aY
Cadogan, J. W., & Diamatopoulos, A. (1995). Narver and Slater, Kohli and Jaworski and market orientation construct: Integration and internationalization. Journal of Strategic Marketing, 3, 41–60. Retrieved at March 15, 2016 from http://www.tandfonline.com/doi/abs/10.1080/09652549500000003#abstract
Cameron, E., & Green, M. (2015). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. London: Kogan Page.
Cardy, R. L., & Selvarajan, T. T. (2006). Competencies: Alternative frameworks for competitive advantage. Business Horizons, 49, 235–245. Retrieved at January 20, 2016, from http://www.sciencedirect.com/science/article/pii/S0007681305001333
Catalin, M. C., Andreea, P., & Adina, C. (2014, November). A holistic approach on internal marketing implementation. Business Management Dynamics, 3(11), 09–17. Retrieved at January 25, 2016, from http://bmdynamics.com/issue_pdf/bmd110473-%2009-17.pdf
Cerovsek, T., Zupancic, T., & Kilar, V. (2010). Framework for model-based competency management for design in physical and virtual worlds. Journal of Information Technology in Construction, 15, 1–22. Retrieved at January 20, 2016, from http://www.itcon.org/data/works/att/2010_1.content.06545.pdf
Chaffey, D. (2011). E-Business and e-commerce management: Strategy, implementation and practice. Harlow: Pearson Education.
Chaffey, D. (2014). Digital business & e-commerce management, Strategy implementation & practice. Harlow: Pearson Education.
Chandler, N., Hostmann, B., Rayner, N., & Hersche, G. (2011). Gartner’s business analytics framework. Gartner, Inc. Retrieved at March 10, 2016, from http://www.gartner.com/imagesrv/summits/docs/na/business-intelligence/gartners_business_analytics__219420.pdf
Chaudhuri, S., & Dayal, U. (1997). An overview of data warehousing and OLAP technology. SIGMOD Record, 26(1), 65–74.
Chaudhuri, S., Dayal, U., & Narasayya, V. (2011) An overview of business intelligence technology. Communications of the ACM, 54(8), 88–98. Retrieved at March 10, 2016, from http://cacm.acm.org/magazines/2011/8/114953-an-overview-of-business-intelligence-technology/fulltext
Chen, J., Zhu, Z., & Xie, H. Y. (2004). Measuring intellectual capital: A new model and empirical study. Journal of Intellectual Capital, 5(1), 195–212.
Chernev, A. (2014). Strategic marketing management. Chicago: Cerebellum Press.
Chesbrough, H., & Rosenbloom, R. S. (2002). The role of the business model in capturing value from innovation: Evidence from Xerox Corporation’s technology spin-off companies. Industrial and Corporate Change, 11(3), 529–555.
Chien, S-Y., & Tsai, C-H. (2012). Dynamic capability, knowledge, learning, and firm performance. Journal of Organizational Change Management, 25(3), 434–444. Retrieved at January 20, 2016, from http://www.researchgate.net/publication/242091707_Dynamic_capability_knowledge_learning_and_firm_performance, available on line in http://dx.doi.org/10.1108/09534811211228148
Choo, C. W. (1998). The knowing organization: How organizations use information to construct meaning, create knowledge, and make decisions. New York: Oxford University Press.
Collins, C. C., & Porras, J. I. (1994). Built to last: Successful habits of visionary companies. New York: Harper Business.
Collis, D. J., & Montgomery, C. A. (1995). Competing on resources: Strategy in the 1990s. Harvard Business Review, 73(4), 118–128.
Conner, D. R. (1992). Managing at the speed of change. New York: Villard Books. Retrieved at January 25, 2016, from http://www.akwl.org/presentation/management/managing_the_speed_of_change.pdf
Cyert, R. M., & March, J. G. (1963). A behavioral theory of the firm. Englewood Cliffs: Prentice-Hall.
Daft, R. L. (2012). Organization theory and design. Canada: South-Western College Publication, Cengage Learning.
Daft, R. L. (2016). Organization theory and design. Canada: South-Western College Publication, Cengage Learning.
Dainty, A. R., Cheng, M.-I., & Moore, D. R. (2003). Redefining performance measures for construction project managers: An empirical examination. Construction Management and Economics, 21(2), 209–218.
Dauber, D., Fink, G., & Yolles, M. (2010, October). A generic theory of organizational culture (pp. 28–33). Southern Management Association, SMA meeting (27–30, TradeWinds Island Grand Resort, St. Pete Beach, Florida) SMA_2010_Proceedings. Retrieved at January 20, 2016, from http://www.researchgate.net/publication/228215572_A_Generic_Theory_of_Organizational_Culture. Available online in https://southernmanagement.org/meetings/
Dauber, D., Fink, G., & Yolles, M. (2012). A configuration model of organizational culture. Sage Open, 1–16. Retrieved at January 10, 2016, from http://sgo.sagepub.com/content/spsgo/2/1/2158244012441482.full.pdf
Davenport, T. H. (1997). Information ecology: Mastering the information and knowledge environment. New York: Oxford University Press.
Davenport, T. H. (2006). Competing on analytics. Harvard Business Review, 84(1), 99–107. Retrieved at March 10, 2016, from https://hbr.org/2006/01/competing-on-analytics
Davenport, T. H., & Harris, J. G. (2007). Competing on analytics: The new science of winning. Boston: Harvard Business School Press, Boston Massachusetts. A short description is retrieved at March 20, 2016, from https://hbr.org/product/competing-on-analytics-the-new-science-of-winning-/an/3323-HBK-ENG
Davila, T., Epstein, M., & Shelton, R. (2012). Making innovation work: How to manage it, measure it, and profit from it. Upper Saddle River: Pearson Education.
Day, G. S. (1994). The capabilities of market-driven organizations. Journal of Marketing, 58(4), 37–52. Retrieved at March 15, 2016, from http://www.jstor.org/stable/pdf/1251915.pdf
Day, G. S. (1999). Creating a market-driven organization. MIT Sloan Management Review, 41(1), 11–22. Retrieved at January 10, 2016, from http://sloanreview.mit.edu/article/creating-a-marketdriven-organization/
De Carolis, D. M. (2003). Competencies and imitability in the pharmaceutical industry: An analysis of their relationship with firm performance. Journal of Management, 29(1), 27–50.
Deal, T., & Kennedy, A. (1999). The new corporate cultures: Revitalizing the workplace after downsizing, mergers, and reengineering. New York: Basic Book/Perseus Publishing Group.
Deal, T., & Kennedy, A. (2000). Corporate cultures: The rites and rituals of corporate life. Basic Book/Perseus Publishing Group: New York.
Deloitte. (2016). Interview with Paul Sallomi: 2016 technology industry outlook, perspectives. Deloitte Touche Tohmatsu Limited (DTTL). Retrieved at March 10, 2016, from http://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/technology-industry- outlook.html
Denison, D. R., & Mishra, A. K. (1995, March–April). Toward a theory of organizational culture and effectiveness. Organization Science, 6(2), 204–223. Retrieved at January 20, 2016, from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.104.66&rep=rep1&type=pdf
Deshpande, R., Farley, J. U., & Webster, F. E., Jr. (1993, January). Corporate culture, customer orientation and innovativeness in Japanese firms: A quadrad analysis. Journal of Marketing, 57, 23–27. Retrieved at March 15, 2016, from http://www.jstor.org/stable/1252055
Dess, G., & Lumpkin, G. T. T. (2003). Strategic management: Text and cases. Boston: McGraw-Hill/Irwin.
Dess, G., Eisner, A., Lumpkin, G. T. T., & McNamara, G. (2013). Strategic management: Creating competitive advantages. USA: McGraw-Hill Education.
Dess, G., McNamara, G., & Eisner, A. (2015). Strategic management: Text and cases. New York: McGraw-Hill Education.
Dessler, G. (2014). Human resource management. Boston: Pearson.
Desson, K., & Clouthier, J. (2010, November 3). Organizational culture—why does it matter? The Symposium on International Safeguards, International Atomic Energy Agency (IAEA), Vienna, Austria. Retrieved at January 25, 2016, from https://www.iaea.org/safeguards/symposium/2010/Documents/PapersRepository/315.pdf
Dickson, P. R. (1992). Toward a theory of competitive rationality. Journal of Marketing, 56, 69–83.
Dickson, P. R. (1996). The static and dynamic mechanics of competition: A comment on Hunt and Morgan’s comparative advantage theory. Journal of Marketing, 60, 102–106.
Dodgson, M., Gann, D. M., & Phillips, N. (2015). The Oxford handbook of innovation management. Oxford: Oxford University Press.
Doyle, P. (2009). Value-based marketing: Marketing strategies for corporate growth and shareholder value. Chichester: John Wiley.
Doyle, P., & Stern, P. (2006). Marketing management and strategy. New York: Prentice Hall.
Drejer, A., & Sorensen, S. (2002). Succeeding with sourcing of competencies in technology-intensive industries. Benchmarking, 9(4), 388–408.
Dresner, H. J., Buytendijk, F., Linden, A., Friedman, T., Strange, K. H., Knox, M., & Camm, M. (2002). The business intelligence competency center: An essential business strategy. Gartner Inc. Retrieved at January 10, 2016, from https://www.gartner.com/doc/358967/business-intelligence-competency-center-essential
Drucker, P. F. (1988). The coming of the new organization. Harvard Business Review, 66(1), 45–53.
Drucker, P. F. (2002). The discipline of innovation. Harvard Business Review, 95–102. Retrieved at January 25, 2016, from https://hbr.org/2002/08/the-discipline-of-innovation
Dunmore, M. (2002). Inside-out marketing how to create an internal marketing strategy. London: Kogan Page Limited. Retrieved at January 25, 2016, from http://elibrary.kiu.ac.ug:8080/jspui/bitstream/1/550/1/Inside-Out%20Marketing%20-%20How%20to%20Create%20an%20Internal%20Marketing%20Strategy.pdf
Dutta, S., Geiger, T., & Lanvin, B. (2015). Insight report: The global information technology report 2015 ICTs for inclusive growth. Geneva: World Economic Forum. Retrieved at March 20, 2016, from http://www3.weforum.org/docs/WEF_Global_IT_Report_2015.pdf
du Toit, A., & Muller, M.-L. (2004, September). Organizational structure of competitive intelligence activities: A South African case study. South African Journal of Information Management, 6(3). Retrieved at January 10, 2016, from http://www.sajim.co.za/index.php/SAJIM/article/viewFile/308/298
Duysters, G., & Hagedoorn, J. (2000). Core competencies and company performance in the world-wide computer industry. Journal of High Technology Management Research, 11(1), 75–91.
Eckerson, W. (2013). Enterprise versus departmental BI: Pulling together instead of apart. Tech Target Custom Media. Retrieved at January 15, 2016, from http://www.sap.com/bin/sapcom/en_in/downloadasset.2013-10-oct-07-19.enterprise-versus-departmental-bi-pulling-together-instead-of-apart-pdf.html
Edgar, W. B., & Lockwood, C. A. (2007). Organizational competencies: A content analysis (College of Business Administration Northern Arizona University, Working Paper Series No. 01–07). Retrieved at March 20, 2016, from http://franke.nau.edu/images/uploads/fcb/07-01(1).pdf
Edgar, W. B., & Lockwood, C. A. (2008). Organizational competencies: Clarifying the construct. Journal of Business Inquiry, 7, 21–32. Retrieved at February 20, 2016, from http://www.uvu.edu/woodbury/docs/jbi_v7_organizational_competencies.pdf
Edgar, W. B., & Lockwood, C. A. (2010). Methodological tradeoffs in developing core competence related theory: The value provision situation. Academy of Strategic Management Journal, 9(1), 41–61. Retrieved at January 20, 2016, from http://www.alliedacademies.org/articles/asmjvol9no12010.pdf
Edgar, W. B., & Lockwood, C. A. (2012, April). Understanding, finding, and conceptualizing core competence depth: A framework, guide, and generalization for corporate managers and research professionals. Academy of Strategic Management Journal, 11(2), 72–85.
Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21, 1105–1121.
Eunson, B. (2013). Communicating in the 21st century (Open University: modern art—practices & debates). Milton: John Wiley & Sons Inc.
Fahy, J., & Smith, A. (1999). Strategic marketing and the resource based view of the firm. Academy of Marketing Science Review, 10, 18–27.
Farrell, M. A., & Oczkowski, E. (2002). Are market orientation and learning orientation necessary for superior organizational performance? Journal of Market-Focused Management, 5, 197–217.
Fill, C., & Jamieson, B. (2006). Marketing communications. Edinburgh: Edinburgh Business School Heriot-Watt University. Retrieved at January 25, 2016, from https://www.ebsglobal.net/EBS/media/EBS/PDFs/Marketing-Communications-Course-Taster.pdf
F-Jardon, C. M., & Gonzalez-Loureiro, M. (2013). Human capital as source for sustained competitive advantages in SMEs: A core competencies approach. Economia-Seria Management, 16(2), 255–276. Retrieved at March 20, 2016, from http://www.management.ase.ro/reveconomia/2013-2/5.pdf
Fleisher, C. S., & Bensoussan, B. E. (2007). Business and competitive analysis: Effective application of new and classic methods. Upper Saddle River: FT press.
Fleisher, C. S., & Bensoussan, B. E. (2015). Business and competitive analysis: Effective application of new and classic methods. New Jersey: Pearson Education.
Galbraith, J. R. (1995). Designing organizations: An executive briefing based on strategy, structure and process. San Francisco: Jossey-Bass.
Gallagher, S., Brown, C., & Brown, L. (2008). A strong market culture drives organizational performance and success. Wiley Periodicals Inc. Published online in Wiley InterScience (www.interscience.wiley.com). Retrieved at January 10, 2016, from http://www.marketculture.com/instant/documents/whitepapers/wp006%20-%20Market%20Culture%20Drives%20Organizational%20Performance%20And%20Success.pdf
Garimella, K., Lees, M., & Bruce, W. (2008). Business process management (BPM) basics for dummies. Indianapolis: Wiley Publishing, Inc. Retrieved at January 10, 2016, from http://www.conganat.org/eurotelepath/wg1/bpm_for_dummies_sag_tcm16-38185.pdf
Gatignon, H., & Xuereb, J. (1997, February). Strategic orientation of the firm and new product performance. Journal of Marketing Research, 34, 77–90.
GE Capital. (2012). Organizational culture: The effect of behavior on performance. General Electric Capital Corporation. Retrieved at January 25, 2016, from http://www.gecapital.eu/en/docs/GE_Capital_Overview_Organizational_Culture.pdf
Gibson, J. L., Ivancevich, J. M., Donnelly, J. H., Jr., & Konopaske, R. (2012). Organizations: Behavior, structure, processes. New York: McGraw-Hill/IRWIN.
Gilad, T., & Gilad, B. (1986). Business intelligence: The quiet revolution. Sloan Management Review, 27, 53–61.
Gilmore, A., & Carson, D. (1996). Management competences for services marketing. The Journal of Services Marketing, 10(3), 39–57.
Goffee, R., & Jones, G. (1996). What holds the modern company together? Harvard Business Review, 9(3), 275–285.
Grant, R. M. (1991). The resource-based theory of competitive advantage: Implications for strategy formulation. California Management Review, 33(3), 114–135. Retrieved at January 20, 2016, from https://cmr.berkeley.edu/search/articleDetail.aspx?article=5074
Grant, R. M. (2013). Contemporary strategy analysis: Text and cases. New York: John Wiley & Sons Ltd.
Grant, R. M., & Jordan, J. (2012). The foundation of strategy. New York: John Wiley & Sons Ltd.
Greene, H. F. (1988). Competitive intelligence and the information center. Special Libraries, 79(4), 285–295.
Greenley, G., & Foxall, G. (1998). External moderation of association among stakeholder orientation and company performance. International Journal of Research in Marketing, 15, 51–69.
Griffin, R. W. (2013). Management. Boston: South-Western, Cengage Learning.
Griffin, R. W. (2014). Organizational behavior : Managing people and organizations. Boston: South-Western, Cengage Learning.
Griffin, R. W., Phillips, J. M., & Gully, S. M. (2013). Organizational behavior: Managing people and organizations. Mason: South-Western, Cengage Learning.
Griffith, T. L. (2011). The plugged-in manager: Get in tune with your people, technology, and organization to thrive. Francisco: Jossey-Bass San.
Gupta, N. J., & Benson, C. C. (2011). Sustainability and competitive advantage: An empirical study of value creation. Competition Forum, 9(1), 121–136. Retrieved at March 20, 2016, from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2037493
Guthrie, J. (2001). The management, measurement and the reporting of intellectual capital. Journal of Intellectual Capital, 2(1), 27–41.
Hall, R. (1992). The strategic analysis of intangible resources. Strategic Management Journal, 13, 135–144.
Hall, R. (1993). A framework linking intangible resources and capabilities to sustainable competitive advantage. Strategic Management Journal, 14, 607–618.
Hall, H. (2000). Online information sources: Tools of business intelligence? Journal of Information Science, 26(3), 137–141. Retrieved at January 10, 2016, from http://www.iidi.napier.ac.uk/c/publications/publicationid/286704
Hamel, G., & Prahalad, C. K. (1994). Competing for the future. Boston: Harvard Business School Press.
Harmon, P., & Wolf, C. (2014). The state of business process management. A BPTrends Report (www.bptrends.com). Retrieved at January 10, 2016, from http://www.bptrends.com/bpt/wp-content/uploads/BPTrends-State-of-BPM-Survey-Report.pdf
Harris, L. C. (1998). Cultural domination: The key to market-oriented culture? European Journal of Marketing, 32(3/4), 354–373. Retrieved at March 15, 2016, from http://www.emeraldinsight.com/doi/pdfplus/10.1108/03090569810204643
Harris, L. C., & Piercy, N. F. (1999). A contingency approach to market orientation: Distinguishing behaviors, systems, structures, strategies and performance characteristics. Journal of Marketing Management, 15, 617–646. Retrieved at March 15, 2016, from http://www.tandfonline.com/doi/abs/10.1362/026725799785037012
Hatch, M. J. (1993, October). The dynamics of organizational culture. The Academy of Management Review, 18(4), 657–693. Retrieved at January 20, 2016, from http://faculty.mu.edu.sa/public/uploads/1360756556.8339organizational%20cult90.pdf
Hatch, M. J., & Cunliffe, A. L. (2006). Organization theory: Modern, symbolic, and postmodern perspectives (2nd ed.). New York: Oxford University Press.
Hatch, M. J., & Cunliffe, A. L. (2013). Organization theory: Modern, symbolic and postmodern perspectives. New York: Oxford University Press.
Heath, C., & Heath, D. (2010). Switch: How to change things when change is hard. New York: Crown Publishing Group/Random House Business Book.
Helfat, C. E. (1997). Know-how and asset complementarity and dynamic capability accumulation: The case of R&D. Strategic Management Journal, 18(5), 339–360.
Helfat, C. E., & Peteraf, M. A. (2003). The dynamic resource-based view: Capability lifecycles dynamic capabilities deconstructed dynamic capabilities deconstructed dynamic capabilities deconstructed. Strategic Management Journal, 24(10), 997–1010.
Helfat, C. E., & Peteraf, M. A. (2009). Understanding dynamic capabilities: Progress along a developmental path. Strategic Organization, 7(1), 91–102. Retrieved at January 20, 2016, from http://www.researchgate.net/publication/247733227_Understanding_Dynamic_Capabilities_Progress_Along_a_Developmental_Path
Helfat, C., Finkelstein, S., Mitchell, W., Peteraf, M., Singh, H., Teece, D., & Winter, S. (2007). Dynamic capabilities: Understanding strategic change in organizations. Malden: Blackwell.
Hiatt, J., & Creasey, T. (2012). Change management: The people side of change. Loveland: Prosci Learning Center Publications.
Hicyilmaz, T. (2011). What makes a world-class sales organization tick? Corporate Executive Board (CEB). Retrieved at January 15, 2016, from https://www.cebglobal.com/blogs/what-makes-a-world-class-sales-organization-tick/
Hislop, D. (2013). Knowledge management in organizations: A critical introduction. Oxford: Oxford University Press.
Hitt, M. A. & Ireland, R. D. (1985, July–September). Corporate distinctive competence, strategy, industry and performance. Strategic Management Journal, 6(3), 273–293. Retrieved at March 20, 2016, from http://www.wiggo.com/mgmt8510/readings/readings9/hitt1995smj.pdf
Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2015). Strategic management: Concepts: Competitiveness and globalization, 11th edition, chapter 3- The internal organization: Resources, capabilities, core competencies and competitive advantages. South Melbourne: South-Western Cengage Learning.
Hofstede, G., Neuijen, B., Ohayv, D., & Sanders, G. (1990). Measuring organizational cultures: A qualitative and quantitative study across twenty cases. Administrative Science Quarterly, 35, 286–316.
Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind. New York: McGraw-Hill Education.
Homburg, C., & Pflesser, C. (2000, November). A multiple-layer model of market-oriented organizational culture: Measurement issues and performance outcomes. Journal of Marketing Research, XXXVII, 449–462. Retrieved at January 20, 2016, from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.456.9138&rep=rep1&type=pdf
Homburg, C., Workman, J. P., Jr., & Jansen, O. (2000). Fundamental changes in marketing organization: The movement toward a customer-focused organizational structure. Journal of the Academy of Marketing Science, 28(4), 459–478. Available online at http://link.springer.com/article/10.1177/0092070300284001. Retrieved at January 10, 2016, from https://people.creighton.edu/~jpw60034/Research/JAMS%202000%20Changes%20in%20Mktg%20Organization.pdf
Hoskisson, R. E., Hitt, M. A., & Ireland, R. D. (2012). Competing for advantage. Mason: Thomson/South-Western College Publication.
Howson, C. (2008). Successful business intelligence: Secrets to making BI a killer application. New York: McGraw-Hill.
Hsieh, C.-T., Lai, F., & Shi, W. (2006). Information orientation and its impacts on information asymmetry and e-business adoption- evidence from China’s international trading industry. Industrial Management & Data Systems, 106(6), 825–840.
Hunt, B., & Ivergard, T. (2007). Organizational climate and workplace efficiency. Public Management Review, 9(1), 27–47. Retrieved at January 10, 2016, from http://www.tandfonline.com/doi/abs/10.1080/14719030600853501?journalCode=rpxm20
IBM. (2011). A step-by-step approach to successful business intelligence: featuring research from Gartner. IBM Analytics. Retrieved at March 10, 2016, from http://resources.idgenterprise.com/original/AST-0066459_YTW03194CAEN.pdf
Jackson, T. (2011). From cultural values to cross-cultural interfaces: Hofstede goes to Africa. Journal of Organizational Change Management, 24(4), 532–558. Retrieved at January 10, 2016, from http://dx.doi.org/10.1108/09534811111144656
James, L. (2013). Top 2013 business intelligence technology priorities. Online Published, Yellowfin International Pty Ltd. Retrieved at March 10, 2016, from http://www.yellowfinbi.com/YFCommunityNews-Top-2013-Business-Intelligence-technology-priorities-144393
Javidan, M. (1998). Core competence: What does it mean in practice? Long Range Planning, 31(1), 60–71.
Jaworski, B. J., & Kohli, A. K. (1993, July). Market orientation: Antecedents and consequences. Journal of Marketing, 57, 53–70.
Jaworski, B. J., Macinnis, D. J., & Kohli, A. J. (2002). Generating competitive intelligence in organizations. Journal of Market-Focused Management, 5, 279–307. Available online at http://link.springer.com/article/10.1023%2FB%3AJMFM.0000008071.19917.36. Retrieved at February 20, 2016, from https://msbfile03.usc.edu/digitalmeasures/macinnis/intellcont/competitive_intelligence02-1.pdf
Jeston, J., & Nelis, J. (2008). Business process management. Hungary: Butterworth-Heinemann (BH), Elsevier Ltd. Retrieved at January 10, 2016, from http://elibrary.com.ng/UploadFiles/file0_1659.pdf
Jogaratnam, G., & Tse Ching-Yick, E. (2006). Entrepreneurial orientation and the structuring of organizations: Performance evidence from the Asian hotel industry. International Journal of Contemporary Hospitality Management, 18(6), 454–468.
Jurevicius, O. (2013). VRIO framework, strategic management insight. Retrieved at March 20, 2016, from http://www.strategicmanagementinsight.com/tools/vrio.html
Kamel, A., Lakhder, D., & Ammar, Z. (2012). The organizational impacts of information systems: Analysis and proposal of a methodological framework. British Journal of Arts and Social Sciences, British Journal Publishing, Inc., 9(II), 229–239.
Kaplan, S. R. (2005). How the balanced scorecard complements the McKinsey 7S model. Strategy & Leadership, 33(3), 41–46.
Kaplan, R. S. (2010). Conceptual foundations of the balanced scorecard (Harvard Business School, Working Paper 10-074). Retrieved at January 25, 2016, from http://www.hbs.edu/faculty/Publication%20Files/10-074.pdf
Kaplan, R. S., & Norton, D. P. (2001). The strategy-focused organization: How balanced scorecard companies thrive in the new competitive environment. Boston: HBS Press.
Kappos, A., & Rivard, S. (2008). A three-perspective model of culture, information systems and their development and use. MIS Quarterly, 32(3), 601–634.
Katherine, M. (2015). Organizational communication: Approaches and processes. Stamford: Cengage Learning.
Katz, R. L. (2009). Skills of an effective administrator (Harvard Business Review Classics). Boston: Harvard Business School Press.
Kaur, J. (2015). Internal marketing: Scale development and validation. The Journal of Business Perspective, 19(3), 236–247.
Keen, M., Ackerman, G., Azaz, I., Haas, M., Johnson, R., Kim, J., & Robertson, P. (2006). Patterns: SOA foundation—Business process management scenario. IBM-International Technical Support Organization, Redbooks, International Business Machines (IBM) Corporation. Retrieved at January 10, 2016, from http://www.redbooks.ibm.com/redbooks/pdfs/sg247234.pdf
Khan, R. A., & Quadri, S. M. K. (2012). Business intelligence: An integrated approach. Business Intelligence Journal, 5(1), 63–70. Retrieved at March 10, 2016, from, http://www.saycocorporativo.com/saycouk/bij/journal/vol5no1/article_7.pdf
Kilmann, J., Michael, S., Toma, A., & Zielinski, K. (2010). Demystifying organization design: Understanding the three critical elements. Boston Consulting Group (BCG). Retrieved at January 10, 2016, from https://www.bcg.com/documents/file50044.pdf
King, A. W., & Zeithaml, C. P. (2001). Competencies and firm performance: Examining the causal ambiguity paradox. Strategic Management Journal, 22, 75–99.
Kinicki, A., & Fugate, M. (2012). Chapter 2: Organizational culture, socialization, and mentoring. In Organizational behavior: key concepts, skills & best practices (5th ed., pp. 30–55). McGraw-Hill/Irwin. Retrieved at January 20, 2016, from http://highered.mheducation.com/sites/dl/free/0078137209/929877/Sample_Chapter.pdf
Ko, R. K. L., Lee, S. S. G., & Eng Wah, L. (2009). Business process management (BPM) standards: A survey. Business Process Management Journal, 15(5), 744–791. Retrieved at January 10, 2016, from http://dx.doi.org/10.1108/14637150910987937
Kohli, A. K., & Jaworski, B. J. (1990). Market orientation: The construct, research propositions, and managerial implications. Journal of Marketing, 54(2), 1–18. Retrieved at March 15, 2016, from http://www.jstor.org/stable/1251866
Korhonen, S., & Niemeia, J. (2005). A conceptual analysis of capabilities: Identifying and classifying sources of competitive advantage in the wood industry. Finish Journal of Business Economics, 54(1), 11–47. Retrieved at January 20, 2016, from http://lta.hse.fi/2005/1/lta_2005_01_s1.pdf
Koster, S. R. (2009). An evaluation method for business process management products. Thesis Business Information Technology University of Twente, On behalf of: Capgemini Nederland B.V. Retrieved at January 10, 2016, from http://essay.utwente.nl/59816/1/MA_thesis_S_Koster.pdf
Kotler, P., & Armstrong, G. (2013). Principles of marketing. Englewood Cliffs: Prentice Hall.
Kotler, P. T., & Keller, K. L. (2015). Marketing management. New York: Pearson.
Kotter, J. P. (1995). The new rules how to succeed in today’s post-corporate world. New York: Free Press.
Kotter, J. P. (2007, January). Leading change why transformation efforts fail. Harvard Business Review, 85, 96–103. Retrieved at January 25, 2016, from https://hbr.org/2007/01/leading-change-why-transformation-efforts-fail
Kotter, J. P. (2012). Leading change. USA: Harvard Business Review Press.
Kotter, J. P. (2015). The new rules: Eight business breakthroughs to career success in the 21st century. New York: Free Press.
Kotter, J. P., & Heskett, J. L. (1992). Corporate culture and performance. New York: Free Press.
Kreitner, R., & Kinicki, A. (2012). Organizational behavior. New York: McGraw-Hill Education.
Kumar, N., Scheer, L., & Kotler, P. (2000). From market driven to market driving. European Management Journal, 18(2), 129–142. Retrieved at March 15, 2016, from http://www.sciencedirect.com/science/article/pii/S0263237399000845
Lado, A. A., & Wilson, M. C. (1994). Human resource systems and sustained competitive advantage: A competency-based perspective. Academy of Management Review, 19(4), 699–727. Retrieved at January 20, 2016, from http://ejournal.narotama.ac.id/files/Human%20resource%20systems%20and%20sustained%20competitive%20advantage.pdf
Lado, A. A., Boyd, N. G., & Wright, P. (1992). A competency-based model of sustainable competitive advantage: Toward a conceptual integration. Journal of Management, 18(1), 77–91. Retrieved at January 20, 2016, from http://jom.sagepub.com/content/18/1/77.full.pdf+html
Lambin, J.-J. (2007). Market-driven management: Strategic and operational marketing. China: Palgrave McMillan.
Lambin, J.-J., & Schuiling, I. (2012). Market-driven management: Strategic and operational marketing. China: Palgrave McMillan.
Lee, J.-Y., Kozlenkova, I. V., & Palmatier, R. W. (2015). Structural marketing: Using organizational structure to achieve marketing objectives. Journal of the Academy of Marketing Science, 43, 73–99.
Leidner, D. E., & Elam J. J. (1995). The impact of executive information systems on organizational design, intelligence, and decision making. Organization Science, 6(6), 645–664. Retrieved at February 20, 2016, from http://www.jstor.org/stable/2635027
Leonard-Barton, D. (1992). Core capabilities and core rigidities: A paradox in managing new product development. Strategic Management Journal, 13, 111–125.
Lidija, B., & Hisrich, R. D. (2014). Dynamic capabilities vs. innovation capability: Are they related? Journal of Small Business and Enterprise Development, 21(3), 368–384. Available online in http://dx.doi.org/10.1108/JSBED-02-2014-0018
Lindgren, R., Stenmark, D., & Ljungberg, J. (2003). Rethinking competence systems for knowledge-based organizations. European Journal of Information Systems, 12(1), 18–29.
Lings, N. I. (2004). Internal market orientation-construct and consequences. Journal of Business Research, 57, 405–413.
Lings, I. N., & Greenley, G. E. (2005). Measuring internal market orientation. Journal of Service Research, 7(3), 290–305.
Litan, D., Mocanu, A.-M., Olaru, S., & Apostu, A. (2010). Modern information technologies used in market research. In F. Rivas-Echeverria & G. Mousalli-Kayat (Eds.), Advances in computational intelligence, man-machine systems and cybernetics (pp. 245–250).WSEAS (World Scientific and Engineering Academy and Society) Press. ISBN: 978-960-474-257-8. Retrieved at March 10, 2016, from http://www.wseas.us/e-library/conferences/2010/Merida/CIMMACS/CIMMACS-37.pdf
Litwin, G. H., & Stringer, R. A. (1968). Motivation and organizational climate. Cambridge, MA: Harvard Business School Press.
Livari, J. (1992). The organizational fit of information systems. Information Systems Journal, 2(1), 3–29. Retrieved at January 20, 2016, from http://onlinelibrary.wiley.com/doi/10.1111/j.1365-2575.1992.tb00064.x/abstract
Lockwood, N. R. (2007). Leveraging employee engagement for competitive advantage: HR’s strategic role. SHRM (Society for Human Resource Management), Research Quarterly. Retrieved at March 10, 2016, from https://www.shrm.org/Research/Articles/Articles/Documents/07MarResearchQuarterly.pdf
Lopez, S. (2014). Value-based Marketing Strategy. USA: Vernon Press.
Luo, Y. (1999). Dimensions of knowledge: Comparing Western and Asian MNEs in China. Asia Pacific Journal of Management, 16(1), 75–93.
Luthans, F., Luthans, B. C., & Luthans, K. W. (2015). Organizational behavior: An evidence-based approach. Charlotte: Information Age Publishing (IAP).
Lynn, L. M., Lytle, S. R., & Bobek, S. (2000). Service orientation in transitional markets: Does it matter? European Journal of Marketing, 34(3/4), 279–298.
Lytle, S. R., & Timmerman, E. J. (2006). Service orientation and performance: An organizational perspective. Journal of Services Marketing, 20(2), 136–147.
MacLachlan, A. (1995). Trusting outsiders to do your research: How does industry learn to do it? Research Technology Management, 38(6), 48–53.
Madu, B. C. (2012, March). Organization culture as driver of competitive advantage. Journal of Academic and Business Ethics, 5. Academic and Business Research Institute (ABRI). Retrieved at January 25, 2016, from http://www.aabri.com/manuscripts/11791.pdf
Mansfield, R. S. (1996). Building competency models: Approaches for HR professionals. Human Resource Management, 35(1), 7–18.
Martin, J. (2002). Organizational culture: Mapping the terrain. Thousand Oaks: Sage Publications.
Martina, K., Hana, U., & Jiri, F. (2012). Identification of managerial competencies in knowledge-based organizations. Journal of Competitiveness, 4(1), 129–142. Retrieved at March 20, 2016, from http://www.cjournal.cz/files/90.pdf
Mathis, R. L., & Jackson, J. H. (2010). Human resource management. Mason: South-Western Cengage Learning.
Mathis, R. L., Jackson, J. H., & Valentine, S. R. (2014). Human Resource Management. Mason: South-Western Cengage Learning.
Mavondo, T. F., Chimhanzi, J., & Stewart, J. (2005). Learning orientation and market orientation relationship with innovation, human resource practices and performance. European Journal of Marketing, 39(11/12), 1235–1263.
Maximini, D. (2015). Chapter 2: Organizational culture models, in the scrum culture: Introducing Agile methods in organizations (Management for Professionals Series, pp. 9–25). Springer International Publishing Switzerland. Retrieved at January 20, 2016, from http://www.springer.com/cda/content/document/cda_downloaddocument/9783319118260-c1.pdf?SGWID=0-0-45-1488863-p177004790
McCourtie, S. D. (2013). Micro, small, and medium enterprise (MSME) finance. World Bank. Retrieved at January 10, 2016, from http://www.worldbank.org/en/results/2013/04/05/msme-finance-expanding-opportunities-and-creating-jobs
McDonald, M., & Christopher, M. (2003). Marketing a complete guide. New York: Palgrave MacMillan. Retrieved at March 01, 2016, from https://he.palgrave.com/page/detail/?sf1=barcode&st1=9781403937414
McGonagle, J. J., & Vella, C. M. (1999). The internet age of competitive intelligence. New York: Greenwood Publishing Group Inc..
McLeod, R., Jr., & Rogers, J. 2001. Marketing information system: Uses in the fortune 500. California Management Review, 25(1), 206–118.
McMillan, E. (2002). Considering organization structure and design from a complexity paradigm perspective. In G. Frizzelle & H. Richards (Eds.), Tackling industrial complexity: The ideas that make a difference. Cambridge: Institute of Manufacturing, University of Cambridge.
McMillan, E. (2006). Complexity, organizations and change: An essential introduction. New York: Routledge.
Meyer, A. D. (1991). What is strategy’s distinctive competence? Journal of Management, 17(4), 821–833. Retrieved at February 20, 2016, from https://business.uoregon.edu/sites/business2.uoregon.edu/files/media/Strat_Dist_Comp_Meyer.pdf
Meyer, M. H., & Utterback, J. M. (1992). Core competencies, product families and sustained business success (International Center for Research on the Management of Technology, MIT Sloan School of Management, Sloan Working Paper, No. 3410-92). Cambridge, MA: Sloan School of Management, MIT.
Michel, L. (2015). Management design: Managing people and organizations in turbulent times: A visual-thinking aid. London: Lid Publishing Inc.
Miller, J. P. (1999). Millennium intelligence: Understanding and conducting competitive intelligence in the digital age. Medford: Information Today Inc.
Miller, K. (2009). Organizational communication: Approaches and processes. Belmont: Cengage/Wadsworth.
Miller, K. (2015). Organizational Communication: Approaches and Processes. Stamford: Cengage Learning.
Mintzberg, H. (1971). Managerial work: Analysis from observation. Management Science, 18(2), Application Series, B97–B110. Retrieved at January 15, 2016, from http://links.jstor.org/sici?sici=0025-1909%28197110%2918%3A2%3CB97%3AMWAFO%3E2.0.CO%3B2-K
Mintzberg, H. (1979). The structuring of organizations. New York: Pearson.
Mintzberg, H. (1980). Structure in 5’s: A synthesis of the research on organization design. Management Science, 26(3), 322–341. Retrieved at January 15, 2016, from http://www.jstor.org/stable/2630506
Mintzberg, H. (1992). Structure in fives: Designing effective organizations. New York: Pearson.
Mintzberg, H. (2013). Simply managing: What managers do and can do. San Francisco: Berrett-Koehler Publishers.
Mohr-Jackson, I. (1998). Conceptualizing total quality orientation. European Journal of Marketing, 32(1/2), 13–22.
Mooney, A. (2007). Core competence, distinctive competence, and competitive advantage: What is the difference? Journal of Education for Business, 83(2), 110–115. Available online in http://www.tandfonline.com/doi/abs/10.3200/joeb.83.2.110-115
Moorman, C. (1995). Organizational market information processes: Cultural antecedents and new product outcomes. Journal of Marketing Research, 32(3), 318–335.
Moorman, C., & Rust, R. T. (1999). The role of marketing. Journal of Marketing, 63(Special issue), 180–197. Retrieved at January 15, 2016, from http://www.jstor.org/stable/1252111
Muchinsky, P. M. (1976). An assessment of the Litwin and stringer organization climate questionnaire: An empirical and theoretical extension of the Sims and Lafollete study. Personnel Psychology, 29(3), 371–392.
Muchinsky, P. M. (1977). Organizational communication: Relationships to organizational climate and job satisfaction. The Academy of Management Journal, 20(4), 592–607. Retrieved at January 10, 2016, from http://www.jstor.org/stable/255359
Murray, P. (2003). Organizational learning, competencies, and firm performance: Empirical observations. The Learning Organization, 10(5), 305–316.
Murray, P., & Donegan, K. (2003). Empirical linkages between firm competencies and organizational learning. Learning organization, 10(1), 51–62. Retrieved at March 01, 2016, from http://dx.doi.org/10.1108/09696470310457496
Myers, P. S. (1996). Knowledge management and organizational design (Resources for the knowledge-based economy). Boston/New York: Routledge.
Nahavandi, A., Denhardt, R. B., Denhardt, J. V., & Aristigueta, M. P. (2014). Organizational behavior. Thousand Oaks: SAGE Publications.
Narver, J. C., & Slater, S. F. (1990). The effect of a market orientation on business profitability. Journal of Marketing, 54(4), 20–35. Retrieved at March 15, 2016, from http://www.jstor.org/stable/1251757
NASA. (2016). Earth’s upper atmosphere. National Aeronautics and Space Administration. Retrieved at January 10, 2016, from http://www.nasa.gov/mission_pages/sunearth/science/mos-upper-atmosphere.html#.VRVupPmUf4Z
Needle, D. (2004). Business in context: An introduction to business and its environment. London: Thomson Learning.
Noe, R., Hollenbeck, J., Gerhart, B., & Wright, P. (2014). Human resource management. New York: McGraw-Hill Education.
O’Brien, J. A. (1998). Management information system: A managerial end user perspective. New Delhi: Galgatia Publications Private Ltd.
O’Brien, T. V., Schoenbachler, D. D., & Gordon, G. L. (1995). Marketing information systems for consumer products companies: A management overview. Journal of Consumer Marketing, 12(5), 16–36.
O’Donnell, O., & Boyle, R. (2008). Understanding and managing organizational culture. Retrieved at January 20, 2016, from http://www.cpmr.gov.ie/Documents/Understanding%20and%20Managing%20Organisational%20Culture.pdf
O’Driscoll, A., Carson, D., & Gilmore, A. (2000). Developing marketing competence and managing in networks: A strategic perspective. Journal of Strategic Marketing, 8, 183–196.
O’Reilly, C. A., III., & Tushman, M. L. (2004, April). The ambidextrous organization. Harvard Business Review. Retrieved at January 10, 2016, from https://hbr.org/2004/04/the-ambidextrous-organization
Olavarrieta, S., & Friedmann, R. (1999). Market-oriented culture, knowledge related resources, reputational assets and superior performance: A conceptual framework. Journal of Strategic Marketing, 7, 215–228.
Oliver, C. (1997). Sustainable competitive advantage: Combining institutional and resource-based view. Strategic Management Journal, 18(9), 697–713. Retrieved at February 20, 2016, from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.320.9347&rep=rep1&type=pdf
Olson, E. M., Slater, S. F., & Hult, G. T. M. (2005). The performance implications of fit among business strategy, marketing organization structure, and strategic behavior. Journal of Marketing, 69, 49–65.
Olszak, C. M. (2014). Towards an understanding business intelligence: A dynamic capability-based framework for business intelligence. In Proceedings of the 2014 federated conference on computer science and information systems: 1103–1110. Retrieved at March 10, 2016, from https://fedcsis.org/proceedings/2014/pliks/68.pdf
OnStrategy. (2014). Incorporating the essential elements of strategy within your organization. OnStrategy. Retrieved at January 15, 2016, from http://onstrategyhq.com/wp-content/uploads/2014/10/SMART-Goals-OnStrategy.pdf
Osterwalder, A., & Pigneur, Y. (2013). Business model generation: A handbook for visionaries, game changers, and challengers. Hoboken: John Wiley & Sons.
Osterwalder, A., Pigneur, Y., Bernarda, G., & Smith, A. (2015). Value proposition design: How to create products and services customers want. Hoboken: John Wiley & Sons.
Pace, W. R., & Faules, D. F. (1994). Organizational communication. Boston: Pearson, Allyn & Bacon.
Parenteau, J., Sallam, R. L., Howson, C., Tapadinhas, J., Schlegel, K., & Oestreich, T. W. (2016). Magic quadrant for business intelligence and analytics platforms. Gartner Inc. Retrieved at March 10, 2016, from https://www.gartner.com/doc/reprints?id=1-2XXET8P&ct=160204
Peteraf, M. A. (1993). The cornerstones of competitive advantage: A resource-based view. Strategic Management Journal, 14, 179–191.
Peteraf, M. A., & Bergen, M. E. (2003). Scanning dynamic competitive landscapes: A market-based and resource-based framework. Strategic Management Journal, 24, 1027–1041. Retrieved at January 20, 2016, from https://www.academia.edu/14342188/A_MARKET-BASED_AND_RESOURCE-BASED_FRAMEWORK
Petroni, A. (1998). The analysis of dynamic capabilities in a competence-oriented organization. Technovation, 18(3), 179–189.
Petty, R., & Guthrie, J. (2000). Intellectual capital literature review: Measurement, reporting and management. Journal of Intellectual Capital, 1(2), 155–176.
Piercy, N. F. (1990). Marketing concepts and actions: Implementing marketing-led strategic change. European Journal of Marketing, 24(2), 24–42. Retrieved at January 25, 2016, from http://dx.doi.org/10.1108/03090569010141641
Piercy, N. F., & Cravens, D. W. (1995). The network paradigm and the marketing organization: Developing a new management agenda. European Journal of Marketing, 29, 35–51.
Pike, S., Roos, G., & Marr, B. (2005). Strategic management of intangible assets and value drivers in R&D organizations. R&D Management, 35, 111–124.
Pitelis C. N. (2008). Value capture from organizational advantages and sustainable value creation (Working Paper Series 06/2008, pp. 1–54). Judge Business School University of Cambridge. Retrieved at February 20, 2016, from https://www.jbs.cam.ac.uk/fileadmin/user_upload/research/workingpapers/wp0806.pdf
Podeswa, H. (2009). The business analyst’s handbook. Canada: Course Technology: Cengage Learning. Retrieved at March 20, 2016, from http://files.to-become-a-professional-in-it.webnode.ru/200000001-6f92c708bb/businessanalysthandbook.pdf
Porter, M. (1980). Competitive strategy. New York: Free Press.
Porter, M. E. (1998a). Competitive advantage: Creating and sustaining superior performance. New York: Free Press.
Porter, M. E. (1998b). Competitive strategy: Techniques for analyzing industries and competitors. New York: Free Press.
Porter, M. E. (2008). On competition, updated and expanded edition. Boston: Harvard Business Review Press.
Power, D. J. (2002). Decision support system: Concepts and resources for managers. Westport: Quorum Books.
Prahalad, C. K. (1993). The role of core competencies in the corporation. Research Technology Management, 36(6), 40–47.
Prahald, C. K., & Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68, 79–91.
Quinn, R. (1988). Beyond rational management: Mastering the paradoxes and competing demands of high performance. San Francisco: Jossey-Bass.
Quinn, R., & McGrath, M. (1985). The transformation of organizational cultures: A competing values perspective. In P. J. Frost, L. F. Moore, M. R. Louis, C. C. Lundberg, & J. Martin (Eds.), Organizational Culture (pp. 315–334). Beverly Hills: Sage.
Quinn, R., & Rohrbaugh, J. (1981). A competing values approach to organizational effectiveness. Public Productivity Review, 5, 122–144.
Quinn, R., & Spreitzer, G. (1991). The psychometrics of the competing values culture instrument and an analysis of the impact of organizational culture on quality of life. Research in Organizational Change and Development, 5, 115–142.
Ranjan, J. (2009) Business intelligence: Concepts, components, techniques and benefits. Journal of Theoretical and Applied Information Technology, 9(1), 060–070. Retrieved at March 10, 2016, from http://www.jatit.org/volumes/research-papers/Vol9No1/9Vol9No1.pdf
Ravasi, D., & Schultz, M. (2006). Responding to organizational identity threats: Exploring the role of organizational culture. Academy of Management Journal, 49, 433–458.
Reichers, A. E., & Schneider, B. (1990). Climate and culture: An evolution of constructs. In B. Schneider (Ed.), Organizational climate and culture (pp. 5–39). San Francisco: Jossey-Bass.
Richmond, V. P., & McCroskey, J. C. (2009). Organizational communication for survival: Making work, work. Boston: Pearson, Allyn & Bacon.
Robbins, S. P., & Barnwell, N. (2007). Organization theory: Concepts and cases. Frenchs Forest: Pearson, Prentice Hall.
Robbins, S., & Judge, T. A. (2012). Organizational behavior. New York: Pearson Education.
Robbins, S. P., & Judge, T. A. (2015). Organizational behavior. New Jersey: Pearson Education.
Rodrigues, A. P., & Pinho, J. C. (2012). The impact of internal and external market orientation on performance in local public organizations. Marketing Intelligence & Planning, 30(3), 284–306. Retrieved at March 15, 2016, from http://dx.doi.org/10.1108/02634501211226276
Roghe, F., Toma, A., Kilmann, L. D. R. & Strack, R. (2012, January). Organization of the future- designed to win: Organizational capabilities matter. The Boston Consulting Group (BCG). Available online in https://www.bcgperspectives.com/content/articles/leadership_engagement_culture_organizational_capabilities_matter/. Retrieved at January 20, 2016, from www.jma.or.jp/keikakusin/pdf/english_report.pdf
Roos, G. (2005). Intellectual capital and strategy: A primer for today’s manager. In Handbook of business strategy (pp. 123–312). Bradford: Emerald Group Publishing Limited.
Roos, G., & Roos, J. (1997). Measuring your company’s intellectual performance. Long Range Planning, 30(3), 413–426.
Rothaermel, F. (2014). Strategic management: Concepts and cases. Boston: McGraw-Hill/Irwin.
Rumelt, R. P. (1984). Towards a strategic theory of the firm. In R. B. Lamb (Ed.), Competitive strategic management (pp. 556–570). Englewood Cliffs: Prentice-Hall.
Sanchez, R., Heene, A., & Thomas, H. (1996). Introduction: Towards the theory and practice of competence-based competition. In R. Sanchez, A. Heene, & H. Thomas (Eds.), Dynamics of competence-based competition: Theory and practice in the new strategic management (pp. 1–35). Oxford: Elsevier Pergamon.
SAS. (2005). Business Intelligence Competency Center: Creating a successful business intelligence strategy with SAS. Retrieved at February 20, 2016, from http://www.iim.org.au/minigen/resources/business_intelligence_competency_center.pdf
Schein, E. H. (2010). Organizational culture and leadership. San Francisco: Jossey-Bass, John Wiley & Sons, Inc. Retrieved at January 25, 2016, from http://eu.wiley.com/WileyCDA/WileyTitle/productCd-047064057X.html
Schienstock, G. (2009). Organizational capabilities: Some reflections on the concept (Intangible Assets and Regional Economic Growth (IAREG), Research Unit for Technology, Science and Innovation Studies (TaSTI), University of Tampere, IAREG Working Paper, No. 1.2.C). Retrieved at January 20, 2016, from http://www.iareg.org/fileadmin/iareg/media/papers/WP_IAREG_1.2c.pdf
Schilling, M. (2016). Strategic management of technological innovation. Boston: McGraw-Hill Education.
Schneider, B. (1975). Organizational climates: An essay. Personnel Psychology, 28(4), 447–479. Retrieved at January 10, 2016, from doi:10.1111/j.1744-6570.1975.tb01386.x
Schneider, B., & Reichers, A. E. (1983). On the etiology of climates. Personnel Psychology, 36, 19–39.
Schreogg, G., & Kliesch-Eberl, M. (2007). How dynamic can organizational capabilities be? Toward a dual-process model of capability dynamization. Strategic Management Journal, 28, 913–933.
Schrodt, P. (2002). The relationship between organizational identification and organizational culture: Employee perceptions of culture and identification in a retail sales organization. Communication Studies, 53(2), 189–202.
Schumpeter, J. A. (1950). Capitalism, socialism, and democracy. New York: Harper & Brothers.
Schumpeter, J. A. (2008). Capitalism, socialism, and democracy. New York: Harper Perennial Modern Thought.
Seetharaman, A., Lock Teng Low, K., & Saravanan, A. S. (2004). Comparative justification on intellectual capital. Journal of Intellectual Capital, 5(4), 522–539.
Selznick, P. (1957). Leadership in administration: A sociological interpretation. New York: Harper & Row.
Senge, P. M. (1990). The fifth discipline: The art and practice of the learning organization. New York: Currency Publishing.
Senge, P. M. (2010). The fifth discipline: The art and practice of the learning organization, Cornerstone Digital. New York: Random House Business Books.
Senge, P., Kleiner, A., Roberts, C., & Ross, R. (2011). The dance of change: The challenges of sustaining momentum in a learning organization. London: Nicholas Brealey Publishing.
Shaker, T. I. (2011, January). The role of marketing information system on decision making: An applied study on Royal Jordanian Air Lines (RJA). International Journal of Business and Social Science, 2(3), Special issue.
Shannon, C. E., & Weaver, W. (1949). A mathematical model of communication. Urbana: University of Illinois Press.
Shapiro, C. (1989). The theory of business strategy. RAND Journal of Economics, 20, 125–137.
Skyrius, R., Kazakevičienė, G., & Bujauskas, V. (2013). From management information systems to business intelligence: The development of management information needs. International Journal of Artificial Intelligence and Interactive Multimedia, 2(3), 31–37. Retrieved at January 10, 2016, from http://www.ijimai.org/journal/sites/default/files/files/2013/06/ijimai20132_3_4_pdf_28905.pdf
Skyrme, D. (1989). The planning and marketing of the market intelligence function. Market Intelligence and Planning, 7(1/2), 5–10.
Skyrme, D. (1990). Developing successful marketing intelligence: A case study. Management Decision, 28(1), 54–61.
Skyrme, D. (1995, November). Global intelligence networking: Technological opportunities and human challenges. AGSI Journal.
Slater, S. F., Olson, E. M., & Carol, F. (2011). Business strategy, marketing organization culture, and performance. Marketing Letter, 22, 227–242.
Smart, T. D., & Conant, S. J. (1994). Entrepreneurial orientation, distinctive marketing. Journal of Applied Business Research, 10(3), 11p.
Smith, B., & Raspin, P. (2008). Creating market insight: How firms create value from market understanding. Chichester: John Wiley & Sons.
Smith, B. D., Wilson, H. N., & Clark, M. (2006). Creating and using customer insight: 12 rules of best practice. Journal of Medical Marketing, 6(2), 135–139.
Snow, C. C., & Hrebiniak, L. G. (1980). Strategy, distinctive competence, and organizational performance. Administrative Science Quarterly, 25, 317–336.
Sopow, E. (2007). The impact of culture and climate on change: Distinguishing between culture and climate to change the organization. Strategic HR Review, 6(2), 20–23. Retrieved at January 10, 2016, from http://dx.doi.org/10.1108/14754390780000952
Spurgin, E. W. (2004). The goals and merits of a business ethics competency exam. Journal of Business Ethics, 50(3), 279–288.
Srivastava, S. C. (2005). Managing core competence of the organization. VIKALPA, 30(4), 49–63. Retrieved at February 20, 2016, from http://www.vikalpa.com/pdf/articles/2005/2005_oct_dec_49_63.pdf
Srivastava, R. K., Shervani, T. A., & Fahey, L. (1998). Market-based assets and shareholder value: A framework for analysis. Journal of Marketing, 62(1), 2–18. Retrieved at January 25, 2016, from http://www.jstor.org/stable/1251799
Srivastava, R. K., Fahey, L., & Christensen, K. H. (2001). The resource-based view and marketing: The role of market-based assets in gaining competitive advantage. Journal of Management, 27(6), 777–802. Retrieved at February 25, 2016, from http://jom.sagepub.com/content/27/6/777.full.pdf+html
Srivastava, M., Franklin, A., & Martinette, L. (2013). Building a sustainable competitive advantage. Journal of Technology and Innovation, 8(2), 47–60. Retrieved at February 20, 2016, from http://www.scielo.cl/pdf/jotmi/v8n2/art04.pdf
Stewart, J., & Rogers, P. (2012). Developing people and organisations. Chartered Institute of Personnel and Development (CIPD), chapter 1: Organizational design Gary Connor, Michael McFadden and Ian McLean, pp. 2–35, Retrieved at January 10, 2016, from http://www.cipd.co.uk/NR/rdonlyres/8C5DA6D7-99B5-41F2-859A-2DF80539C5C/0/978184398132_sc.pdf
Stoyko, P. (2009). Organizational culture and the management of organizational memory. In J. P. Girard (Ed.), Building organizational memories: Will you know what you knew? (Chapter 1, pp. 1–17). IGI Global Publication. Retrieved at January 25, 2016, from http://biblio.uabcs.mx/html/libros/pdf/1/c1.pdf, the complete book available online in http://www.igi-global.com/book/building-organizational-memories/112
Strategyzer, A. G. (2015a). The Business Model Canvas. Retrieved at January 10, 2016, from http://www.businessmodelgeneration.com/downloads/business_model_canvas_poster.pdf
Strategyzer, A. G. (2015b). The value proposition canvas. Retrieved at January 10, 2016, from http://www.businessmodelgeneration.com/downloads/value_proposition_canvas.pdf
Stringer, R. (2001). Leadership and organizational climate. New York: Prentice Hall.
Stross, R. E. (1996). Microsoft’s big advantage—hiring only the supersmart. Fortune, 134(10), 159–162.
Subramanian, G. (2015a, March). Corporate governance 2.0. Harvard Buisness Review. Retrieved at February 20, 2016, from https://hbr.org/2015/03/corporate-governance-2-0
Subramanian, S. P. (2015b). Transforming business with program management: Integrating strategy, people, process, technology, structure, and measurement (best practices and advances in program management). New York: Auerbach Publications, CRC Press, Taylor and Francis Group.
Sulkowski, L. (2012). Elements of organizational culture—theoretical and methodological problems. Management, 16(2), 63–71. Retrieved at January 25, 2016, from http://www.degruyter.com/view/j/manment.2012.16.issue-2/v10286-012-0056-y/v10286-012-0056-y.xml
Sveiby, K. E. (1997). The new organizational wealth: Managing and measuring knowledge-based assets. San Francisco: Berrett-Koehler Publishers.
Synder, A. V., & Ebeling, H. W. (1992). Targeting a company’s real core competencies. Journal of Business Strategy, 13(6), 26–32.
Talvinen, J. M. (1995). Information systems in marketing: Identifying opportunities for new applications. European Journal of Marketing, 29(1), 8–26.
Teece, D. J. (1984). Economic analysis and strategic management. California Management Review, 26(3), 87–110.
Teece, D. J. (2007). Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319–1350.
Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533. Retrieved at March 01, 2016, from http://www.business.illinois.edu/josephm/BA545_Fall%202015/Teece,%20Pisano%20and%20Shuen%20(1997).pdf
Terrence, H. (1999). The meanings of competency. Journal of European Industrial Training, 23(6), 275–286. Available online at January 20, 2016 in http://www.emeraldinsight.com/doi/abs/10.1108/03090599910284650
Tharp, B. M. (2009a). Defining “culture” and “organizational culture”: From anthropology to the office. Haworth. Retrieved at January 20, 2016, from http://eu.haworth.com/docs/default-source/white-papers/defining-culture-and-organizationa-culture_51-pdf-28527.pdf?sfvrsn=6
Tharp, B. M. (2009b). Defining “culture” and “organizational culture”: From anthropology to the office. Haworth. Retrieved at January 25, 2016, from http://eu.haworth.com/docs/default-source/white-papers/defining-culture-and-organizationa-culture_51-pdf-28527.pdf?sfvrsn=6
Thompson, A. A, Peteraf, M., Gamble, J. E. Strickland, A. J., III. (2013). Crafting & executing strategy: The quest for competitive advantage: Concepts and cases. New York: McGraw-Hill Education.
Tidd, J., & Bessant, J. (2013). Managing innovation: Integrating technological, market and organizational change. Chichester: Wiley.
Torkkeli, M., & Tuominen, M. (2002). The contribution of technology selection to core competencies. International Journal of Production Economics, 77, 271–184.
Tosheva, E. (2013). Achieving sustained competitive advantage by enhancing organizational distinctive competencies. Journal of The Institute of Economics’- Skopje, Economic Development, 15(1–2), 187–200. Retrieved at March 20, 2016, from http://www.researchgate.net/publication/258725156_ACHIEVING_SUSTAINED_COMPETITIVE_ADVANTAGE_BY_ENHANCING_ORGANIZATIONAL_DISTINCTIVE_COMPETENCIES
Trice, H. M., & Beyer, J. M. (1993). The cultures of work organizations. Englewood Cliffs: Prentice-Hall. Retrieved at March 20, 2016, from http://psycnet.apa.org/psycinfo/1992-98310-000#toc
Tsai, Y. (2011). Relationship between organizational culture, leadership behavior and job satisfaction. Retrieved at January 25, 2016, from http://www.biomedcentral.com/content/pdf/1472-6963-11-98.pdf
Tuominen, M., Rajala, A., & Moller, K. (2004). Market-driving versus market-driven: Divergent roles of market orientation in business relationships. Industrial Marketing Management, 33(3), 207–217. Retrieved at March 15, 2016, from http://www.sciencedirect.com/science/article/pii/S0019850103001603
Ubius, U., & Alas, R. (2009). Organizational culture types as predictors of corporate social responsibility. Engineering Economics (Commerce of Engineering Decisions), 61(1), 90–99. Retrieved at January 20, 2016, from http://www.inzeko.ktu.lt/index.php/EE/article/download/11597/6281
Ulrich, D., & Lake, D. (1991). Organizational capability: Creating competitive advantage. Academy of Management Executive, 5(1), 77–92. Retrieved at January 20, 2016, from https://www2.bc.edu/~jonescq/articles/ulrich_AME_1991.pdf
Ulrich, D., Younger, J., Wayne, B., & Ulrich, M. (2012). HR from the outside in: Six competencies for the future of human resources. New York: McGraw-Hill Education.
Underdahl, B. (2011). Business process management for dummies. IBM Limited Edition. Indianapolis: Wiley Publishing, Inc. Retrieved at January 10, 2016, from http://soapower.com/IBMBPM/Whitepapers/BPMforDummies-IBMedition.pdf
UTA (University of Texas at Arlington). (2004). Chapter 4: The internal organization: Resources, capabilities and core competencies. Retrieved at January 20, 2016, from https://elearn.uta.edu/bbcswebdav/users/jmcgee/Syllabus/Content/Syllabus%20and%20Course%20Content/pdf/Chapter%2004.pdf
Vaaler, B. R. (2005). Codifying competencies: Law firm partnership and benefits report. Law Journal Newsletters. Retrieved at January 20, 2016, from http://www.lawjournalnewsletters.com/issues/ljn_partnership/10_12/news/143747-1.html
Van der Aalst, W. M. P. (2012). Business process management: A comprehensive survey (Working Paper). The Netherlands: Department of Mathematics and Computer Science, Technische Universiteit Eindhoven. Retrieved at January 10, 2016, from http://wwwis.win.tue.nl/~wvdaalst/publications/p712.pdf
Van Tiem, D., Moseley, J. L., & Dessinger, J. C. (2012). Fundamentals of performance improvement: Optimizing results through people, process, and organizations. San Francisco: John Wiley & Sons/Pfiffer.
Verna, A. (2008). Value network analysis and value conversion of tangible and intangible assets. Journal of Intellectual Capital, 9(1), 5–24.
Vom, B. J., & Rosemann, M. (Eds.). (2015). Handbook on business process management 1: Introduction, methods, and information systems. Berlin/Heidelberg: Springer-Verlag. Retrieved at January 10, 2016, from http://link.springer.com/book/10.1007%2F978-3-642-00416-2
Voon, B. H. (2006). Linking a service-driven market orientation to service quality. Managing Service Quality: An International Journal, 16(6), 595–619. Retrieved at March 15, 2016, from http://dx.doi.org/10.1108/09604520610711927
Vorhies, D. W., & Morgan N. A. (2005, January). Benchmarking marketing capabilities for sustainable competitive advantage. Journal of Marketing, 69, 80–94. Retrieved at March 20, 2016, from http://abufara.com/abufara.net/images/abook_file/Benchmarking%20Marketing%20Capabilities%20for%20Sustainable%20Competitive%20Advantage.pdf
Vrontis, D., & Thrassou, A. (2006). Situation analysis and strategic planning: An empirical case study in the UK beverage industry. Innovative Marketing, 2(2), 134–151. Retrieved at January 25, 2016, from http://businessperspectives.org/journals_free/im/2006/im_en_2006_02_Vrontis.pdf
Walker, G., & Madsen, T. (2015). Modern competitive strategy. USA: McGraw-Hill Education.
Walker Group. (1997). Competency-based systems: A comprehensive review of the literature and current practices. Tempe, AZ7 The Walker Group.
Wallace, P. (2012). Information systems in organizations: People, technology, and processes. USA: Prentice Hall.
Wallach, E. (1983). Individuals and organizational: The cultural match. Training and Development Journal, 37(2), 28–35.
Walsh, S. T., & Linton, J. D. (2001). The competence pyramid: A framework for identifying and analyzing firm and industry competence. Technology Analysis & Strategic Management, 13(2), 165–177.
Wang, Y., Lo, H.-P., & Yang, Y. (2004). The constituents of core competencies and firm performance: Evidence from high-technology firms in China. Journal of Engineering and Technology Management, 21(4), 249–280. Retrieved at January 20, 2016, from http://www.researchgate.net/profile/Yonggui_Wang/publication/229360528_The_constituents_of_core_competencies_and_firm_performance_evidence_from_high-technology_firms_in_china/links/53d863c00cf2a19eee834ac5.pdf?inViewer=true, available online in http://www.sciencedirect.com/science/article/pii/S0923474804000475
Watts, D. J. (2004). Six degrees: The science of a connected age. New York: W.W. Norton and Company.
Webster, C. (1993). The effect of the marketing culture on the marketing effectiveness of a service firm. Journal of Business Research, 26(2), 111–131.
Webster, F. E., Jr. (1994). Market-driven management: How to define, develop, and deliver customer value. USA: John Wiley & Sons.
Webster, F. E., Jr. (2008). Market-driven management: How to define, develop, and deliver customer value. Wiley series on marketing management. New Jersey.
Weerawardena, J., & O’Cass, A. (2004). Exploring the characteristics of the market-driven firms and antecedents to sustained competitive advantage. Industrial Marketing Management, 33, 419–428.
Weske, M. (2007). Business process management: Concepts, languages, architectures. Berlin/Heidelberg: Springer-Verlag. Retrieved at January 10, 2016, from http://link.springer.com/book/10.1007%2F978-3-642-28616-2
White, M. A., & Bruton, G. D. (2011). The management of technology and innovation: A strategic approach. Mason: South-Western Cengage Learning.
Wierenga, B., van Bruggen, G. H., & Althuizen, N. A. P. (2008). Advances in marketing management support systems, Chapter 17. In W. Berend (Ed.), Handbook of marketing decision models (pp. 561–592). New York: Springer Science + Business Media, LLC, International Series in Operations Research & Management Science (Book 121).
Wikipedia. (2016b). Business intelligence competency center. Wikipedia. Retrieved at January 10, 2016, from http://en.wikipedia.org/wiki/Business_Intelligence_Competency_Center
Wikipedia. (2016d). Extract, transform, load (ETL). Wikipedia. Retrieved at March 15, 2016, from http://en.wikipedia.org/wiki/Extract,_transform,_load
Wikipedia. (2016i). SQL. Wikipedia. Retrieved at January 15, 2016, from http://en.wikipedia.org/wiki/SQL
Winter, S. G. (2003). Understanding dynamic capabilities. Strategic Management Journal, 24(10), 991–995.
Workman, J. P., Homburg, C., & Gruner, K. (1998). Marketing organization: An integrative framework of dimensions and determinants. Journal of Marketing, 62(3), 21–41. Retrieved at January 15, 2016, from http://jpworkman.com/wiki/images/2/23/JM_1998_Marketing_Organization.pdf
Yoon, S.-J., & Lee, S.-H. (2006). Market-oriented culture and strategy: Are they synergistic? Marketing Bulletin, 16, Article 4, 1–20. Retrieved at February 20, 2016, from http://marketing-bulletin.massey.ac.nz/v16/mb_v16_a4_yoon.pdf
Zeid, A. (2006). Your BI competency center: A blueprint for successful deployment. Business Intelligence Journal, 11(3), 3rd Quarter, 14–20. Retrieved at February 20, 2016, from https://www.sas.com/events/cm/174390/assets/102807_0906.pdf
Zhou, K. Z., Gao, G. Y., Yang, Z., & Zhou, N. (2005). Developing strategic orientation in China: Antecedents and consequences of market and innovation orientations. Journal of Business Research, 58(8), 1049–1058. Retrieved at January 20, 2016, from http://www.sciencedirect.com/science/article/pii/S0148296304000864
Zollo, M., & Winter, S. G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339–351.
Zur, M. M., & Ting-Yi, H. D. (2006). Risk management in the BPM lifecycle. In C. Bussler et al. (Eds.) BPM 2005 Workshops, LNCS 3812 (pp. 454–466). Berlin/Heidelberg: Springer-Verlag. Retrieved at January 10, 2016, from http://www.cebpi.org/downloads/papers/MIZU.DAHO-RISK(2006).pdf
Author information
Authors and Affiliations
Copyright information
© 2017 The Author(s)
About this chapter
Cite this chapter
Aghazadeh, H. (2017). Marketology Organizational Design (MOD). In: Principles of Marketology, Volume 2. Palgrave Macmillan, New York. https://doi.org/10.1057/978-1-137-54833-7_2
Download citation
DOI: https://doi.org/10.1057/978-1-137-54833-7_2
Published:
Publisher Name: Palgrave Macmillan, New York
Print ISBN: 978-1-137-57980-5
Online ISBN: 978-1-137-54833-7
eBook Packages: Business and ManagementBusiness and Management (R0)