Abstract
In this chapter we describe our second case study, which is an offshore provider located in India. We first outline the context of the provider under study and this is followed by a client case. Similar to our first case study we study various client episodes to determine the provider’s response. We then analyze the findings of the case study which are also clustered around the defined constructs. The chapter ends with a section of the conclusions that we have drawn.
Offshore Supplier: The customer is always talking about the win-win. To us that means the customer wins twice!
(Joseph Rottman)
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© 2012 Albert Plugge
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Plugge, A. (2012). Case Study: Offshore Provider. In: Managing Change in IT Outsourcing. Technology, Work and Globalization. Palgrave Macmillan, London. https://doi.org/10.1057/9781137030450_6
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DOI: https://doi.org/10.1057/9781137030450_6
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-44043-6
Online ISBN: 978-1-137-03045-0
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