Dynamics of customer interaction on social media platforms Ulrike BaumölLinda HollebeekReinhard Jung Preface 09 June 2016 Pages: 199 - 202
Insights from consumer interactions on a social networking site: Findings from six apparel retail brands Carsten D. Schultz Research Paper 05 January 2016 Pages: 203 - 217
Consequences of customer engagement behavior: when negative Facebook posts have positive effects Sofie BitterSonja Grabner-Kräuter Research Paper Open access 01 April 2016 Pages: 219 - 231
The low status advantage: the effect of status structure on participation in an online community Sara HansonLan Jiang Research Paper 08 October 2015 Pages: 233 - 244
Generating and exploiting customer insights from social media data Alexander WienekeChristiane Lehrer Research Paper 09 June 2016 Pages: 245 - 268
Social commerce—state-of-the-art and future research directions Catherine BaethgeJulia KlierMathias Klier Research Paper Open access 10 May 2016 Pages: 269 - 290
Bank employees’ internal and external perspectives on e-service quality, satisfaction and loyalty Gjoko StamenkovZamir Dika Research Paper 27 April 2016 Pages: 291 - 309