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Smart Tourists and Intelligent Behaviour

Handbook of e-Tourism

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Abstract

This chapter offers a conceptual discussion of smart tourists by firstly addressing the complex concept of intelligence. The multiple meanings of this term and the implied links to smart tourists are used to broaden the frame of reference for much of what has been discussed in previous specific ICT work. The work then examines the meaning of intelligence and smartness in a tourism context and suggests the value of key topics and strategies to shape intelligent tourist desires that are congruent with sustainability and local needs. Five broad ranging topics are considered: economic levers for intelligent action, building intelligence through extended destination contact prior to and post-holidays, intelligent and usable technology filters for shaping on-site action, enhanced use of tourist zone design to create specific use of space, and the reconstitution and representation of an intelligent social position for the tourist role. Select case studies from a global research agenda will illustrate key points. The concept “intelligent tourist,” one linked to but beyond the smart tourist, needs to be viewed not as an oxymoron, but as a pleonasm.

Philip L. Pearce: deceased.

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Author information

Authors and Affiliations

  1. College of Business Law and Governance, James Cook University, Townsville, QLD, Australia

    Philip L. Pearce

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  1. Philip L. Pearce
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Correspondence to Philip L. Pearce .

Editor information

Editors and Affiliations

  1. Department of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University, Blacksburg, VA, USA

    Zheng Xiang

  2. Department of Tourism Studies and Geography, Mid Sweden University, Östersund, Sweden

    Matthias Fuchs

  3. Annenberg School for Communication and Journalism, University of Southern California, Los Angeles, CA, USA

    Ulrike Gretzel

  4. Department of Business Informatics, University of Applied Sciences Ravensburg-Weingarten, Weingarten, Germany

    Wolfram Höpken

Section Editor information

  1. Department of Economics, Geography, Law and Tourism, The European Tourism Research Institute, Mid-Sweden University, Östersund, Jämtland, Sweden

    Matthias Fuchs

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Pearce, P.L. (2020). Smart Tourists and Intelligent Behaviour. In: Xiang, Z., Fuchs, M., Gretzel, U., Höpken, W. (eds) Handbook of e-Tourism. Springer, Cham. https://doi.org/10.1007/978-3-030-05324-6_66-1

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  • DOI: https://doi.org/10.1007/978-3-030-05324-6_66-1

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-05324-6

  • Online ISBN: 978-3-030-05324-6

  • eBook Packages: Springer Reference Business and ManagementReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences

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Chapter history

  1. Latest

    Smart Tourists and Intelligent Behaviour
    Published:
    26 February 2021

    DOI: https://doi.org/10.1007/978-3-030-05324-6_66-2

  2. Original

    Smart Tourists and Intelligent Behaviour
    Published:
    29 August 2020

    DOI: https://doi.org/10.1007/978-3-030-05324-6_66-1

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