Abstract
Online help systems are typically used as a last resource in interactive breakdown situations. In this paper, we present a method for building online help based on design models according to a semiotic engineering approach. We show the benefits of having designers explicitly communicate their design vision to users, and we also point at the need to foster a new culture for online help. We show how this proposal opens a direct communication channel from designers to users, and we hope this will contribute to introducing this new culture.
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Silveira, M.S., Barbosa, S.D., de Souza, C.S. (2005). Model-Based Design of Online Help Systems. In: Jacob, R.J., Limbourg, Q., Vanderdonckt, J. (eds) Computer-Aided Design of User Interfaces IV. Springer, Dordrecht. https://doi.org/10.1007/1-4020-3304-4_3
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DOI: https://doi.org/10.1007/1-4020-3304-4_3
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