Abstract
In this paper, we present the linguistic components required for a natural language driven automated help desk. This work is significant for two reasons: First, the combination of neural networks and supertagging represents a novel and very robust way to classify non-trivial user utterances. Second, we show a novel way of integrating known linguistic techniques for the analysis of user input, knowledge processing, and generation of system responses, resulting in a natural language interface both for input and output. Our approach separates domain specific, language specific and discourse specific knowledge.
This work partly is funded by the German Research Foundation.
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Knapp, M., Woch, J. (2002). Towards a Natural Language Driven Automated Help Desk. In: Gelbukh, A. (eds) Computational Linguistics and Intelligent Text Processing. CICLing 2002. Lecture Notes in Computer Science, vol 2276. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45715-1_8
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DOI: https://doi.org/10.1007/3-540-45715-1_8
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