Abstract
The quality of communication processes in networked organizations is difficult to evaluate and improve, because of the many parties involved in meaning construction and responsibility assignment. This paper presents an outline of a communications quality model grounded in semiotics that can be used to construct a quality management system. Key elements of any such system are quality perspectives, processes, and attributes. To construct a semiotic communications quality model, we apply the quality elements to a semiotic communication process model. We then use Stamper’s norm classificiation of perceptual, cognitive, evaluative, and behavioral norms to guide the various quality management processes.
The updated original online version for this book can be found at DOI: 10.1007/978-0-387-35611-2_22
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© 2002 IFIP International Federation for Information Processing
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de Moor, A., Weigand, H. (2002). Towards a Semiotic Communications Quality Model. In: Liu, K., Clarke, R.J., Andersen, P.B., Stamper, R.K., Abou-Zeid, ES. (eds) Organizational Semiotics. IFIP — The International Federation for Information Processing, vol 94. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35611-2_17
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DOI: https://doi.org/10.1007/978-0-387-35611-2_17
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-6111-5
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