Abstract
Apart from using the products and services of a business organisation and reading advertisements, the only direct and individual communication contact many people have with a company is a business letter. You, as the writer of a business letter, have a tremendous opportunity to help your organisation to meet its objectives and help a customer or client, while at the same time building goodwill.
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© 1996 Nicky Stanton
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Stanton, N. (1996). Writing Business Letters. In: Mastering Communication. Macmillan Master Series. Palgrave, London. https://doi.org/10.1007/978-1-349-14133-3_14
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DOI: https://doi.org/10.1007/978-1-349-14133-3_14
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-66509-1
Online ISBN: 978-1-349-14133-3
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)