Skip to main content
SpringerLink
Log in

IS Planning

  • Chapter
The Customer Service Focus

Part of the book series: Information Systems Series ((INSYS))

  • 72 Accesses

Abstract

In this chapter we will review the area of strategic IS planning (ISP) covered in the literature. The review will be followed with an examination of the preferred approach for treating ISP as a change management issue. The chapter will then cover the various options available to handle current mainframe legacy systems, and finish with a discussion of the development of systems for cross-functional processes.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Broadbent, Marianne, and Danny Sanson, “Improving The Alignment of Business and Information Strategies”, The University of Melbourne, The Graduate School of Management, Working Paper No. 20, Nov. 1990.

    Google Scholar 

  • Broadbent, Marianne, and Peter Weill, “Developing Business and Information Strategy Alignment: A Study in the Banking Industry”, in Proceedings of the Twelfth International Conference on Information Systems (ICIS), New York NY, Dec. 1991, pp. 293–306.

    Google Scholar 

  • Broadbent, Marianne, Alignment of Business and Information Strategies in the Australian Banking Industry, University of Melbourne Graduate School of Management, Cases CL 300, CL301, 1993.

    Google Scholar 

  • Campbell, A and S Yeung, Do You Need A Mission Statement?, Economist Publications, London, 1990.

    Google Scholar 

  • Chan, Yolande E and Sid L Huff, “Investigating Information Systems Strategic Alignment”, in Proceedings of the Fourteenth International Conference on Information Systems (ICIS), Orlando, FL, Dec. 1993, pp. 345–62.

    Google Scholar 

  • Currthatis, Wendy, “The strategic management of a large scale IT project in the financial services sector”, New Technology, Work and Employment, Vol. 9, No. 1, Mar. 1994, pp. 19–29.

    Article  Google Scholar 

  • Daniel, A Lynn, “Strategic Planning — The Role of the Chief Executive”, Long Range Planning, Vol. 25, No. 2, Apr. 1992, pp. 97–104.

    Article  Google Scholar 

  • DeLone, William H, and Ephriam R McLean, “Information Systems Success: The Quest for the Dependent Variable”, Information Systems Research, Vol. 3, No. 1, Mar. 1992, pp. 60–95.

    Article  Google Scholar 

  • Dolling, A C and C S Newton, “IS Strategic Planning Group Support”, Proceedings of the 4th Australian Conference on Information Systems, Queensland, Australia, Sep. 28–30, pp. 443–57.

    Google Scholar 

  • Earl, Michael J, “Approaches to Strategic Information Systems Planning Experience in Twenty-one United Kingdom Companies”, Proceedings of the Eleventh International Conference on Information Systems (ICIS), Copenhagen, Dec. 16–19, 1990.

    Google Scholar 

  • Earl, Michael J, “Experiences in Strategic Information Systems Planning”, MIS Quarterly, Vol. 17, No. 1, Mar. 1993, pp. 1–24.

    Article  Google Scholar 

  • Eliot, Lance B, “Legacy Systems, Legacy Options”, Computerworld, Vol. 28, No. 28, Jul. 11, 1994, pp. 86,88.

    Google Scholar 

  • Finkelstein, Clive, An Introduction to Information Engineering, Addison-Wesley, Wokingham, UK, 1989.

    Google Scholar 

  • Finnegan, Pat and Martin J Fahy, “Planning for information systems resources”, Journal of Information Technology, Vol. 8, No. 3, Sep. 1993, pp. 127–38.

    Article  Google Scholar 

  • Fitzgerald, Edmond P, “Success measures for information systems strategic planning”, Journal of Strategic Information Systems, Vol. 2, No. 4, Dec. 1993, pp. 335–50.

    Article  Google Scholar 

  • Flynn, Donal J and Eva Goleniewska, “A survey of the use of strategic information systems planning approaches in UK organizations”, Journal of Strategic Information Systems, Vol. 2, No. 4, Dec. 1993, pp. 292–319.

    Article  Google Scholar 

  • Galliers, Robert D, “IT strategies: beyond competitive advantage”, Journal of Strategic Information Systems, Vol. 2, No. 4, Dec. 1994, pp. 283–91.

    Article  Google Scholar 

  • Gao, Yuan, and Hans J Oppelland, “Using IT to Support MIS Planning — a literature review”, Proceedings of the TC8AUS IFIP Information Systems International Working Conference, Queensland, Australia, May 8–11, 1994, pp. 285–97.

    Google Scholar 

  • Goodhue, Dale L, Kirsch, Laurie J, Quillard, Judith A, and Michael D Wybo, “Strategic Data Planning: Lessons from the Field”, MIS Quarterly, Vol. 6, No. 1, Mar. 1992, pp. 11–34.

    Article  Google Scholar 

  • Henderson, J C, and J G Sifonis, “The value of strategic IS planning: understanding consistency, validity, and IS markets”, MIS Quarterly, Vol. 12, No. 2, Jun. 1988, pp. 187–99.

    Article  Google Scholar 

  • Hochstrasser, H “Quality engineering: a new framework applied to justifying and prioritising IT investments”, European Journal of Information Systems, Vol. 2, No. 3, pp. 211–23, Jul. 1993.

    Article  Google Scholar 

  • I/S Analyzer, “Basic Principles For Measuring IT Value”, Vol. 30, No. 10, Oct. 1992, p. 8.

    Google Scholar 

  • Kaplan, Robert S and David P Norton, “Using the Balanced Scorecard as a Strategic Management System”, Harvard Business Review, Jan–Feb. 1996, pp 75–85.

    Google Scholar 

  • Lacity, Mary C and Rudy Hieschheim, “Benchmarking as a strategy for managing conflicting stakeholder perceptions of information systems”, Journal of Strategic Information Systems, Vol. 4, No. 2, Jun. 1995, pp. 165–85.

    Article  Google Scholar 

  • Lederer Alan L and Vijay Sethi, “The implementation of strategic information system planning methodologies”, MIS Quarterly, Vol. 12, No. 3, Sep. 1988, pp. 445–62.

    Article  Google Scholar 

  • Lederer Alan L and Vijay Sethi, “Meeting the Challenge of Information Systems Planning”, Long Range Planning, Vol. 25, No. 2, Apr. 1992, pp. 69–80.

    Article  Google Scholar 

  • Lederer Albert L, and V Gardiner, “The process of strategic information systems planning”, Journal of Strategic Information Systems, Vol. 1, No. 2, Jun. 1992, pp. 76–83.

    Article  Google Scholar 

  • Lee, Gwo-Guang and Tom Gough, “An integrated framework for information systems planning and its initial application”, Journal of Information Technology, Vol. 8, No. 4, Dec. 1993, pp. 227–40.

    Article  Google Scholar 

  • McFarlan, F Warren, and McKenney, James L, Corporate Information Systems Management: The Issues Facing Senior Executives, Dow Jones Irwin, Homewood, IL, 1983.

    Google Scholar 

  • McPartlin, John P, “The Confirm Collapse”, Information Week, in The Dominion IT Weekly, Nov. 2, 1992, p. 10.

    Google Scholar 

  • Mintzberg, Henry, The Rise and Fall of Strategic Planning, The Free Press, New York, 1994.

    Google Scholar 

  • Mooney, John G, Gurbaxani, Vijay, and Kenneth L Kraemer, “A Process Oriented Framework for Assessing the Business Value of Information Technology”, Proceedings of the Sixteenth International Conference on Information Systems (ICIS), Amsterdam, The Netherlands, Dec. 10–13, 1995, pp. 17–27.

    Google Scholar 

  • Morgan, Malcolm J, “How Corporate Culture Drives Strategy”, Long Range Planning, Vol. 26, No. 2, Apr. 1993, pp. 110–18.

    Article  Google Scholar 

  • Moynihan, Tony, “What Chief Executives and Senior Managers Want From Their IT Departments”, MIS Quarterly, Vol. 14, No. 1, Mar. 1990, pp. 15–26.

    Article  Google Scholar 

  • Neumann, Seev, Strategic Information Systems: Competition Through Information Technologies, Macmillan College Publishing Company, New York, 1994.

    Google Scholar 

  • Normann, Richard, and Rafael Ramirez, “From Value Chain to Value Constellation: Designing Interactive Strategy”, Harvard Business Review, Jul–Aug. 1993, pp. 65–77.

    Google Scholar 

  • Remenyi, Dan, Introducing Strategic Information Systems Planning, NCC Blackwell, Manchester, 1991.

    Google Scholar 

  • Remenyi, Dan, “Information Systems Mistakes and a New Focus for Information Systems Management”, Proceedings of the Second European Conference in Information Technology Investment Evaluation, Henley Management College, Henley-on-Thames, UK, 11–12 Jul. 1995, pp. 107–17.

    Google Scholar 

  • Rockart, John, “Chief Executives Define Their Own Data Needs”, Harvard Business Review, Vol. 57, No. 2, Mar–Apr. 1979, pp. 81–93.

    Google Scholar 

  • Scarborough, Harry, “Strategic Change in Financial Services: The Social Construction of Strategic IS”, Proceedings of the IFIP WG8.2 Conference, Information Technology and Changes in Organizational Work, Cambridge, England, Dec. 1995, pp. 197–212.

    Google Scholar 

  • Sneed, Harry M, “Planning the Reengineering of Legacy Systems”, IEEE Software, Vol. 12, No. 1, Jan. 1995, pp. 24–34.

    Article  Google Scholar 

  • Soh, Christina, and M Lynn Marcus, “How IT Creates Business Value”, Proceedings of the Sixteenth International Conference on Information Systems (ICIS), Amsterdam, The Netherlands, Dec. 10–13, 1995, pp. 29–41.

    Google Scholar 

  • Ward, John, Griffiths, Pat, and Paul Whitmore, Strategic Planning for Information Systems, Wiley Series in Information Systems, Chichester, 1990.

    Google Scholar 

  • Wetherbe, James C, Vitale, Michael R, Nicholas P and Andrew Milner, Journal of Global Information Management, Vol. 2, No. 2, Spring 1994, pp. 5–20.

    Article  Google Scholar 

  • Wiseman, Charles, Strategy and Computers: Information Systems as Competitive Weapons, Dow Jones-Irwin, Homewood, IL, 1985, revised ed., 1988.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. School of Communications and Information Management, Victoria University of Wellington, New Zealand

    Ivan F. Jackson (Senior Research Associate)

Authors
  1. Ivan F. Jackson
    View author publications

    You can also search for this author in PubMed Google Scholar

Copyright information

© 1998 Ivan F. Jackson

About this chapter

Cite this chapter

Jackson, I.F. (1998). IS Planning. In: The Customer Service Focus. Information Systems Series. Palgrave, London. https://doi.org/10.1007/978-1-349-14703-8_8

Download citation

  • DOI: https://doi.org/10.1007/978-1-349-14703-8_8

  • Publisher Name: Palgrave, London

  • Print ISBN: 978-0-333-72450-7

  • Online ISBN: 978-1-349-14703-8

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation