Managing Performance

Abstract

Now comes the challenge of making outsourcing deliver value to your organization — can you make a success of it? After the excitement of choosing a service provider and celebrating the award of the contract, how do you ensure that outsourcing produces the benefits that were promised? At first you may have a sense of anticlimax — or calm before the storm — depending on your perspective! The consultants and other expert advisors that helped guide your organization through the selection of the supplier and the negotiation of the contract have probably packed their bags and left.