Abstract
This chapter is concerned with understanding the complex nature of service network environments with particular attention on exploring business transactions across supply chains. Although business transactions have been traditionally well documented throughout literature, what becomes apparent is that these approaches fail to capture the dynamic complexity of modern service supply chains. To address the problem, this chapter introduces a method to model supply chain behaviour which is of particular interest at the network design time and offers a conceptual view of extracting network analysis and process metrics. We introduce a business transaction language (BTL) to gain insight into the business transactions while we also explore the application of social network analysis (SNA) to model the dynamism of service networks. In doing so, the research sets out to generate greater service network intelligence and extend the service network ontology while visualising the transactional interaction landscape.
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Notes
- 1.
The research leading to these results has received funding from the European Community‘s Seventh Framework Programme FP7/2007-2013 under grant agreement 215483 (S-Cube). It was supported, in part, by Science Foundation Ireland grant 03/CE2/I303_1 to Lero – the Irish Software Engineering Research Centre (www.lero.ie).
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Carroll, N., Haque, R., Whelan, E., Richardson, I. (2013). Modelling Business Transactions Across Service Supply Chain Networks. In: Pooley, R., Coady, J., Schneider, C., Linger, H., Barry, C., Lang, M. (eds) Information Systems Development. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-4951-5_38
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DOI: https://doi.org/10.1007/978-1-4614-4951-5_38
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