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Supporting Preventive Healthcare with Persuasive Services

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Lean Thinking for Healthcare

Part of the book series: Healthcare Delivery in the Information Age ((Healthcare Delivery Inform. Age))

Abstract

National healthcare systems are increasingly supporting preventive measures to prevent diseases or lower their severity in order to avoid eventual high costs of acute medical treatment. Compared to other medical treatments, the effectiveness of preventive measures highly depends on patients’ participation and compliance over a long period of time. Since patients cannot be monitored 24 h per day, the effectiveness of preventive care depends on the compliance how well patients follow the preventive behavior in their daily life.

The chapter at hand provides an overview which services have a highly positive impact on the user rating in mobile preventive applications. It shows how an application should be designed in order to be accepted by the user. In order to support preventive behavior, persuasive mobile technology has been applied in various projects.

In a first step, a classification framework is built by summarizing distinct persuasive services developed in research projects. The extracted categories are used as a basis to review existing mobile applications. As a result, a summary of existing mobile applications and their included persuasive services is generated. Based on the evaluation of the applications, the influence of distinct persuasive services on the acceptance is analyzed. The knowledge is used to build persuasive applications that contain services which are leading to a higher acceptance.

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Notes

  1. 1.

    Downloaded in February 2012.

  2. 2.

    Number of votes is set high in order to eliminate biased user ratings.

  3. 3.

    The user rating is given on a scale from 1 point (poor) to 5 points (excellent).

  4. 4.

    Checking habit = brief, repetitive inspection of dynamic content quickly accessible on smartphones (e.g., quick access to rewards like social networking, communications, and news) (Oulasvirta et al. 2012, January).

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Authors and Affiliations

  1. Institute of Information Systems, University Erlangen-Nürnberg, Lange Gasse 20, 90403, Nürnberg, Germany

    Andreas Hamper & Tino Müller

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  1. Andreas Hamper
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  2. Tino Müller
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Correspondence to Andreas Hamper .

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Editors and Affiliations

  1. RMIT University, School of Business Information Technolog, Melbourne VIC, Australia

    Nilmini Wickramasinghe

  2. University of Southern Queensland, Toowoomba, Queensland, Australia

    Latif Al-Hakim

  3. Department of Urology, Northwestern University, Chicago, Illinois, USA

    Chris Gonzalez

  4. DeGroote School Business, McMaster University, Hamilton, Ontario, Canada

    Joseph Tan

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Hamper, A., Müller, T. (2014). Supporting Preventive Healthcare with Persuasive Services. In: Wickramasinghe, N., Al-Hakim, L., Gonzalez, C., Tan, J. (eds) Lean Thinking for Healthcare. Healthcare Delivery in the Information Age. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-8036-5_22

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