Abstract
The Interdisciplinary Emergency Department of the Katharinenhospital, as well as other hospitals, needs to constantly increase its quality, keep the costs to a minimum, and improve its processes. To support this, students of the University of Hohenheim did an observation of the existing processes. This case study shows the results of this observation, which include a description and process models about the existing process. The process consists of part processes like administration, triage, nurse and doctor contacts, treatment, and bed management. There will also be a discussion of recommendations on how the process could be improved further.
The material in this case study was prepared originally for Project Seminar SS 2012 at the University of Hohenheim, Germany, under the supervision of Profs. Kirn and Wickramasinghe.
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Bathelt, M., Hamm, S., Cakmak, A., Guder, S., Ebach, S. (2014). Emergency Department Katharinenhospital Stuttgart. In: Wickramasinghe, N., Al-Hakim, L., Gonzalez, C., Tan, J. (eds) Lean Thinking for Healthcare. Healthcare Delivery in the Information Age. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-8036-5_30
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DOI: https://doi.org/10.1007/978-1-4614-8036-5_30
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