Abstract
In this chapter1 we report on a real world decision aiding process which took place in a large Italian firm, in late 1996 and early 1997, concerning the evaluation of offers following a call for tenders for a very important software acquisition. We will try to extensively present the decision process for which the decision support was requested, the actors involved, the decision aiding process, including the problem structuring and formulation, the evaluation model created and the multiple criteria method adopted. The reader should be aware of the fact that very few real world cases of decision support are reported in literature although much more occur in reality (for noteworthy exceptions see Belton et al. 1997, Bana e Costa et al. 1999, Vincke 1992b, Roy and Bouyssou 1993).
A large part of this chapter uses material already published in Paschetta and Tsoukiàs (1999).
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© 2000 Springer Science+Business Media New York
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Bouyssou, D., Marchant, T., Pirlot, M., Perny, P., Tsoukiàs, A., Vincke, P. (2000). Supporting Decisions: A Real-World Case Study. In: Evaluation and Decision Models. International Series in Operations Research & Management Science, vol 32. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-1593-7_9
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DOI: https://doi.org/10.1007/978-1-4615-1593-7_9
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4613-5631-8
Online ISBN: 978-1-4615-1593-7
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