Abstract
Listening and attending are by far the most important aspects of being a health care professional. Everyone needs to be listened to. Unfortunately, most of us feel that we are obliged to talk! Unfortunately, too, it is ‘overtalking’ by the health care professional that is least productive. If we can train ourselves to give our full attention and really listen to the other person, we can do much to help them. First, we need to discriminate between the two processes, attending and listening.
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© 1992 Philip Burnard
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Burnard, P. (1992). Listening skills. In: Effective Communication Skills for Health Professionals. Therapy in Practice Series, vol 28. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-4511-2_4
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DOI: https://doi.org/10.1007/978-1-4899-4511-2_4
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-412-40870-0
Online ISBN: 978-1-4899-4511-2
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