Abstract
Quality of service (QoS) is one of several regulatory objectives that authorities oversee. The EU Postal Directive, on the issue states: “Member States shall ensure that quality of service standards are set and published in relation to universal service in order to guarantee a postal service of good quality”. Subsidiarity is key, since the specification of domestic QoS regulation is left to individual countries.
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Notes
- 1.
- 2.
- 3.
See e.g. Spence (1975).
- 4.
- 5.
Laffont and Tirole (1993, p. 213).
- 6.
- 7.
Valletti et al. (2002).
- 8.
Calzada (2008).
- 9.
Calzada (2008) notes that because the entrant is more likely to undersupply quality, it is only welfare enhancing to impose a minimum quality regulation on the entrant.
- 10.
WIK (2013, p. 211).
- 11.
Swindand and Scully (2006).
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Okholm, H.B., Basalisco, B., Boivie, A.M., Gårdebrink, J. (2018). Challenges of Regulating Quality of Service in the Postal Industry. In: Parcu, P., Brennan, T., Glass, V. (eds) New Business and Regulatory Strategies in the Postal Sector. Topics in Regulatory Economics and Policy. Springer, Cham. https://doi.org/10.1007/978-3-030-02937-1_3
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