Abstract
The education system is one of the most important factors in achieving the level of developed countries. Higher education institutions have a very important place among educational institutions since they lead to the future. For this reason, the way to improve the development level of countries is to increase the quality of education in higher education institutions. For this purpose, in this study, the Quality Function Deployment (QFD) approach is applied to the educational curriculum in Gaziantep Industrial Engineering Department and the results are analyzed.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Akbaba, A. (2000). Kalite Fonksiyon Göçerimi Yöntemi ve Hizmet İşletmelerine Uyarlanması. DEÜ, Sosyal Bilimler Enstitüsü Dergisi, 2, 1–18.
Akbaba, A. (2005). Müşteri Odaklı Hizmet Üretiminde Kalite Fonksiyon Göçerimi (KFG) Yaklaşımı: Konaklama İşletmeleri için Bir Uygulama Çalışması. Anatolia, 16, 59–81.
Aytaç, A., & Deniz, V. (2005). Quality function deployment in education: A curriculum review. Quality and Quantity, 39, 507–514.
Boonyanuwat, N., Suthummanon, S., Memongkol, N., & Chaiprapat, S. (2008). Application of quality function deployment for designing and developing a curriculum for Industrial Engineering at Prince of Songkla University. Songklanakarin Journal of Science and Technology, 30, 349–353.
Bottani, E., & Rizzi, A. (2006). Strategic management of logistics service: A fuzzy QFD approach. International Journal of Production Economics, 103, 585–599.
Chou, S. (2004). Evaluating the service quality of undergraduate nursing education in Taiwan—Using quality function deployment. Nurse Education Today, 24, 310–318.
Das, D., & Mukherjee, K. (2008). A QFD approach to addressing the impacts of tourism development. Journal of Quality Assurance in Hospitality & Tourism, 8, 1–38.
Doğan, N. Ö., & Karakuş, Y. (2014). Evaluating the service quality in the tourism industry using QFD-AHP integrated method: An application on Göreme open air museum. Suleyman Demirel University The Journal of Faculty of Economics and Administrative Sciences, 19, 169–194.
Doğu, E., & Özgürel, B. (2014). Kalite fonksiyon göçerimi ile bireysel emeklilik sistemleri pazarlayan sigorta şirketlerinin teknik özelliklerinin incelenmesi üzerine bir çalışma. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, 9, 33–45.
Garibay, C., Gutierrez, H., & Figueroa, A. (2010). Evaluation of a digital library by means of quality function deployment (QFD) and the Kano model. The Journal of Academic Librarianship, 36, 125–132.
González, M. E., Mueller, R. D., & Mack, R. W. (2008). An alternative approach in service quality: An e-banking case study. Quality Management Journal, 15, 41–58.
Güllü, E., & Ulcay, E. (2002). Kalite fonksiyonu yayılımı ve bir uygulama. Uludağ Üniversitesi Mühendislik-Mimarlık Fakültesi Dergisi, 7(1).
Hafeez, K., & Mazouz, A. (2011). Using quality function deployment as a higher education management and governance tool. Current Issues of Business and Law, 6, 31–52.
Huang, S. T., & Yoshida, S. (2013). Analysis of key factors for formation of strategic alliances in liner shipping company: Service quality perspective on Asia/Europe route after global economic crisis. World Academy of Science, Engineering and Technology International Journal of Economics and Management Engineering, 7(6).
Ictenbas, B. D., & Eryilmaz, H. (2011). Linking employers’ expectations with teaching methods: Quality function deployment approach. Procedia-Social and Behavioral Sciences, 28, 568–572.
Ikiz, A. K., & Masoudi, A. (2008). A QFD and SERVQUAL approach to hotel service design. İşletme Fakültesi Dergisi, 9, 17–31.
Kılıç, B., & Babat, D. (2011). Kalite Fonksiyon Göçerimi: Yiyecek İçecek İşletmelerine Yönelik Kuramsal Bir Yaklaşım. Karamanoğlu Mehmetbey Üniversitesi Sosyal ve Ekonomik Araştırmalar Dergisi, 13, 93–104.
Koç, E. (2015). Evaluation of the students’ expectations for an educational institution using quality function deployment method. International Journal of Economics, Commerce and Management, 3(2348), 0386.
Mazur, G. H. (1996). The application of quality function deployment to design a course in total quality management at the University of Michigan College of Engineering. In ICQ’ 96, Yokohama.
Öter, Z., & Tütüncü, Ö. (2001). Turizm İşletmelerinde Kalite Fonksiyon Göçerimi: Seyahat Acentelerine Yönelik Varsayımsal Bir Yaklaşım. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 3, 95–117.
Qureshi, M. I., Khan, K., Bhatti, M. N., Khan, A., & Zaman, K. (2012). Quality function deployment in higher education institutes of Pakistan. Middle-East Journal of Scientific Research, 12, 1111–1118.
Sahay, A., & Mehta, K. (2010). Assisting higher education in assessing, predicting, and managing issues related to student success: A web-based software using data mining and quality function deployment. In Academic and Business Research Institute Conference (pp. 1–12).
Savaş, H., & Ay, M. (2005). Üniversite Kütüphanesi Tasarımında Kalite Fonksiyon Göçerimi Uygulaması. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 7, 80–98.
Singh, V., Grover, S., & Kumar, A. (2008). Evaluation of quality in an educational institute: A quality function deployment approach. Educational Research and Review, 3, 162–168.
Sirias, D. (2012). An experiential learning activity to teach the main quality function deployment matrix. International Journal of Business, Humanities and Technology, 2, 76–81.
Tu, C. S., Chang, C. T., Chen, K. K., & Lu, H. A. (2010). Applying an AHP-QFD conceptual model and zero-one goal programming to requirement-based site selection for an airport cargo logistics center. International Journal of Information and Management Sciences, 21, 407–430.
Uğur, N. (2007). Bir Üçüncü Parti Lojistik Şirketinde Kalite Fonksiyonu Yayılımı Uygulaması. İstanbul Technical University, Institute of Science and Technology.
Yıldız, M. S., & Baran, Z. (2011a). Kalite fonksiyon göçerimi ve homojenize yoğurt üretiminde uygulaması. Ege Akademik Bakış, 11, 59–72.
Yıldız, M. S., & Baran, Z. (2011b). Yiyecek-içecek işletmelerinde kalite fonksiyon göçerimi uygulaması. In Üretim Araştırmaları Sempozyumu (pp. 256–264).
Zultner, R. E. (1993). Total quality management for technical teams. Association for Computing Machinery, 36, 79–91.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Cetinkaya, C., Kenger, O.N., Diri Kenger, Z., Ozceylan, E. (2019). Quality Function Deployment Implementation on Educational Curriculum of Industrial Engineering in University of Gaziantep. In: Calisir, F., Cevikcan, E., Camgoz Akdag, H. (eds) Industrial Engineering in the Big Data Era. Lecture Notes in Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-030-03317-0_6
Download citation
DOI: https://doi.org/10.1007/978-3-030-03317-0_6
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-03316-3
Online ISBN: 978-3-030-03317-0
eBook Packages: EngineeringEngineering (R0)