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Exploring e-Services Development in Local Government Authorities by Means of Electronic Document Management Systems

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Electronic Governance and Open Society: Challenges in Eurasia (EGOSE 2018)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 947))

Abstract

Estonia is a well-known example of a tech-savvy nation, especially when it comes to e-governance. Here, the government provides its citizens with public services online. Within a decade, the level of pervasiveness and technology acceptance reached a point where interaction between government and citizens is perceived to be a given. An integral part of the e-state is the digitalization of the public sector and, in particular, its basic routines that involve processing of documentation with an enormous amount of data. In this paper, we examine aspects, activities and outcomes of the development of e-services in local governments based on the use of electronic document and records management systems and their further co-existence. We provide an example of one of the Estonian local governments where the implemented conceptual interoperable framework has been validated. Moreover, we elaborate on interoperability solutions.

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Author information

Authors and Affiliations

  1. Tallinn University of Technology, Tallinn, Estonia

    Ingrid Pappel, Valentyna Tsap & Dirk Draheim

  2. Interinx Ltd., Tallinn, Estonia

    Ingmar Pappel

Authors
  1. Ingrid Pappel
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  2. Valentyna Tsap
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  3. Ingmar Pappel
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  4. Dirk Draheim
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Corresponding author

Correspondence to Valentyna Tsap .

Editor information

Editors and Affiliations

  1. eGovernance Center, ITMO University, St. Petersburg, Russia

    Andrei Chugunov

  2. Institute of Communications Studies, University of Leeds, Leeds, UK

    Yuri Misnikov

  3. North-West Institute of Management, Russian Presidential Academy of National Economy and Public Administration, St. Petersburg, Russia

    Evgeny Roshchin

  4. eGovernance Center, ITMO University, St. Petersburg, Russia

    Dmitrii Trutnev

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Pappel, I., Tsap, V., Pappel, I., Draheim, D. (2019). Exploring e-Services Development in Local Government Authorities by Means of Electronic Document Management Systems. In: Chugunov, A., Misnikov, Y., Roshchin, E., Trutnev, D. (eds) Electronic Governance and Open Society: Challenges in Eurasia. EGOSE 2018. Communications in Computer and Information Science, vol 947. Springer, Cham. https://doi.org/10.1007/978-3-030-13283-5_17

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  • DOI: https://doi.org/10.1007/978-3-030-13283-5_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-13282-8

  • Online ISBN: 978-3-030-13283-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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