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Robotic Process Automation: Systematic Literature Review

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Business Process Management: Blockchain and Central and Eastern Europe Forum (BPM 2019)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 361))

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Abstract

Robotic process automation (RPA) emerges as a new technology which is focused on automation of repetitive, routine, rule-based human tasks, aiming to bring benefits to the organizations that decide to implement such software solution. Since RPA is a relatively new technology available on the market, the scientific literature on the topic is still scarce. Therefore, this paper aims to investigate how academic community defines RPA and to which extent has it been investigated in the literature in terms of the state, trends, and application of RPA. Moreover, the difference between RPA and business process management is also addressed. In order to do so, the systematic literature review (SLR) based on Web of Science and Scopus databases has been conducted. The paper provides the results of the conducted SLR on RPA providing an overview of the RPA definitions and practical usage as well as benefits of its implementation in different industries.

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Author information

Authors and Affiliations

  1. Faculty of Economics and Business, University of Zagreb, Zagreb, Croatia

    Lucija Ivančić, Dalia Suša Vugec & Vesna Bosilj Vukšić

Authors
  1. Lucija Ivančić
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  2. Dalia Suša Vugec
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  3. Vesna Bosilj Vukšić
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Corresponding author

Correspondence to Lucija Ivančić .

Editor information

Editors and Affiliations

  1. Vienna University of Economics and Business, Vienna, Austria

    Claudio Di Ciccio

  2. University of Warsaw, Warsaw, Poland

    Renata Gabryelczyk

  3. Tecnológico de Monterrey, Monterrey, Mexico

    Luciano García-Bañuelos

  4. University of Zagreb, Zagreb, Croatia

    Tomislav Hernaus

  5. IBM T. J. Watson Research Center, Yorktown Heights, NY, USA

    Rick Hull

  6. University of Ljubljana, Ljubljana, Slovenia

    Mojca Indihar Štemberger

  7. Corvinus University of Budapest, Budapest, Hungary

    Andrea Kő

  8. Data61 (CSIRO) and UNSW, Eveleigh, NSW, Australia

    Mark Staples

Appendix

Appendix

Articles resulting from the SLR

Ref

Year

Title of the paper

Col.

SS

W

S

[7]

2018

Towards a Process Analysis Approach to Adopt Robotic Process Automation

 

+

EA

[26]

2018

Survey of Drones for Agriculture Automation from Planting to Harvest

 

+

LR

[18]

2018

Automation in recruitment: a new frontier

 

+

EA

[31]

2018

Apply RPA (Robotic Process Automation) in Semiconductor Smart Manufacturing

 

+

EA

[39]

2018

Robotic process automation - Creating value by digitalizing work in the private healthcare?

 

+

EA

[47]

2018

Artificial intelligence in clinical development and regulatory affairs – Preparing for the future

 

+

LR

[33]

2018

How do machine learning, robotic process automation, and blockchains affect the human factor in business process management?

 

+

LR

[16]

2018

A new season in the risk landscape: Connecting the advancement in technology with changes in customer behaviour to enhance the way risk is measured and managed

 

+

TA

[17]

2018

Process mining and Robotic process automation: A perfect match

 

+

EA

[37]

2018

How to choose between robotic process automation and back-end system automation?

 

+

EA

[29]

2018

Multi-Perspective process model discovery for robotic process automation

 

+

LR

[30]

2018

Identifying candidate tasks for robotic process automation in textual process descriptions

 

+

TA

[41]

2018

Innovation in Pharmacovigilance: Use of Artificial Intelligence in Adverse Event Case Processing

 

+

EA

[45]

2018

Artificial intelligence in smart tourism: A conceptual framework

 

+

TA

[25]

2018

SNS Door Phone as Robotic Process Automation

+

+

EA

[22]

2018

Delineated Analysis of Robotic Process Automation Tools

+

+

EA

[51]

2018

The key factors affecting RPA-business alignment

+

+

LR

[8]

2018

Minimal effort requirements engineering for robotic process automation with test driven development and screen recording

+

+

TA

[19]

2018

How OpusCapita used internal RPA capabilities to offer services to clients

+

+

EA

[3]

2018

Robotic Automation Process - The operating system for the digital enterprise

+

 

EA

[50]

2017

Robotic process automation: Strategic transformation lever for global business services?

 

+

EA

[11]

2017

Resolving tussles in service automation deployments: Service automation at Blue Cross Blue Shield North Carolina (BCBSNC)

 

+

EA

[1]

2017

Automation of a business process using robotic process automation (RPA): A case study

+

+

EA

[43]

2017

Software bots -The next frontier for shared services and functional excellence

 

+

EA

[2]

2017

Robotic Automation Process - The next major revolution in terms of back office operations improvement

+

 

EA

[4]

2016

Turning robotic process automation into commercial success - Case OpusCapita

 

+

EA

[27]

2016

Robotic process automation at telefónica O2

+

+

EA

  1. Note: Col. – Collection; W – WoS; S – Scopus; SS – Study strategy; EA – Empirical approach; TA – Theoretical approach; LR – Literature review

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Ivančić, L., Suša Vugec, D., Bosilj Vukšić, V. (2019). Robotic Process Automation: Systematic Literature Review. In: Di Ciccio, C., et al. Business Process Management: Blockchain and Central and Eastern Europe Forum. BPM 2019. Lecture Notes in Business Information Processing, vol 361. Springer, Cham. https://doi.org/10.1007/978-3-030-30429-4_19

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  • DOI: https://doi.org/10.1007/978-3-030-30429-4_19

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  • Online ISBN: 978-3-030-30429-4

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