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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry

Part of the book series: Springer Theses ((Springer Theses))

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Abstract

This thesis presents a new conceptual framework and practical solution for advanced customer relationship management (CRM), customer satisfaction and customer complaint management. Companies are competing with each other to not only continue to be viable, but to win customers and develop their relationships with them. CRM has emerged as a technology to help companies maximise their products, services and sales, thereby establishing good relationships with their customers.

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Authors and Affiliations

  1. Curtin Business School, School of Information Systems, EU 4 Technology Park, Curtin University, Kent Street, Perth, WA, 6102, Australia

    Alireza Faed

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  1. Alireza Faed
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Correspondence to Alireza Faed .

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Faed, A. (2013). Introduction. In: An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry. Springer Theses. Springer, Heidelberg. https://doi.org/10.1007/978-3-319-00324-5_1

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  • DOI: https://doi.org/10.1007/978-3-319-00324-5_1

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  • Publisher Name: Springer, Heidelberg

  • Print ISBN: 978-3-319-00323-8

  • Online ISBN: 978-3-319-00324-5

  • eBook Packages: EngineeringEngineering (R0)

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