Abstract
The goal of this research is to define the dimensions of User Exprience (UX) with interactive products and systems in order to lay the ground for the construction of a subjective assessment tool for UX. After defining UX, we describe several characteristics of UX and present key elements of some UX models in order to understand the ins and outs and the process of UX. Then we present the results of two empirical studies wherein 77 persons were asked to tell UX stories with products. From their stories we extracted 12 UX dimensions which can be grouped around two poles : Product and User. Thereafter we present the underpinning model and an outline of a new UX subjective assessment tool based on the assessment model of NASA-TLX, a well-known tool for assessing mental workload. As conclusion, we indicate the next steps of the construction and validation of the new tool.
Chapter PDF
Similar content being viewed by others
Keywords
References
Ahmadpour, N., Lindgaard, G., Robert, J.-M., Pownall, B.: The Thematic Structure of Passenger Comfort Experience and its Relationship to the Context Features in the Aircraft Cabin. Ergonomics (to appear, 2014)
Arhippainen, L., Tähti, M.: Empirical Evaluation of User Experience in Two Adaptive Mobile Application Prototypes. In: Second International Conference on Mobile and Ubiquitous Multimedia, Norrköping, Sweden, pp. 27–34 (2003)
Hart, S., Staveland, L.: Development of NASA-TLX (Task Load Index): Results of empirical and theoretical research. In: Hancock, P., Meshkati, N. (eds.) Human Mental Workload, pp. 139–183. North-Holland, Amsterdam (1988)
Hassenzahl, M.: The Thing and I: Understanding the Relationship between User and Product. In: Blythe, M., Overbeeke, C., Monk, A.F., Wright, P.C. (eds.) Funology: From Usability to Enjoyment, pp. 31–42. Kluwer Academic Publishers, Dordrecht (2003)
International Organization for Standardization: Ergonomics of Human System Interaction - Part 210: Human-centred Design for Interactive Systems. International Organization for Standardization, ISO 9241-210 (2008)
Larouche, A.: Survey for Determining UX Dimensions. Report for a Master’s degree, Polytechnique Montréal, 92 pages (2011) (in French) (unpublished)
Law, E., Vermeeren, A., Hassenzahl, M., Blythe, M. (eds.): Towards a UX Manifesto: COST294-MAUSE Affiliated Workshop. Lancaster, UK (2007)
Lee, I., Choi, G.W., Kim, J., Kim, S., Lee, K., Kim, D., Han, M., Park, S.Y., An, Y.: Cultural Dimensions for User Experience: Cross-Country and Cross-Product Analysis of Users’ Cultural Characteristics. In: Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction (BCS-HCI 2008), vol. 1, pp. 3–12. British Computer Society, Swinton (2008)
Mahlke, S.: User Experience: Usability, Aesthetics and Emotions in Human-Technology Interaction. In: Law, E., Vermeeren, A., Hassenzahl, M., Blythe, M. (eds.) Towards a UX Manifesto: COST294-MAUSE Affiliated Workshop, Lancaster, UK, pp. 26–30 (2007)
Mahlke, S., Thuring, M.: Usability, Aesthetics and Emotions in Human-Technology Interaction. International Journal of Psychology 42(4), 253–264 (2007)
Nielsen Norman group: Our Definition of User Experience, http://www.nngroup.com/about/userexperience.html (accessed November 8, 2009)
Provost, G.: Study of User Experience with Interactive Products. Report for a Master’s degree, Polytechnique Montreal, 92 pages (2012) (in French) (unpublished)
Provost, G., Robert, J.-M.: The dimensions of Positive and Negative User Experiences with Interactive Products. In: Proceedings of HCII (Humnan Computer Interaction International), Las Vegas, Nevada, July 21-26, 10 pages (2013)
Robert, J.-M., Larouche, A.: The Dimensions of User Experience with Interactive Systems. In: Blashki, C. (ed.) Proceedings of IADIS International Conference - Interfaces and Human Computer Interaction, and Game and Entertainment Technologies, July 21-23, pp. 89–96. IADIS Press, Lisbon (2012)
Robert, J.-M., Lesage, A.: Designing and Evaluating User Experience. In: Boy, G.A. (ed.) Handbook of Human-Computer Interaction, pp. 321–338. Ashgate, U.K. (2011a)
Robert, J.-M., Lesage, A.: From usability to User Experience with Interactive Systems. In: Boy, G.A. (ed.) Handbook of Human-Computer Interaction, pp. 303–332. Ashgate, U.K. (2011b)
Roto, V.: User experience from product creation perspective. In: International Conference HCI 2007, Lancaster, UK, pp. 31–34 (2007)
Tullis, T., Albert, W.: Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Morgan Kaufmann, Burlington (2010)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Robert, JM. (2014). Defining and Structuring the Dimensions of User Experience with Interactive Products. In: Harris, D. (eds) Engineering Psychology and Cognitive Ergonomics. EPCE 2014. Lecture Notes in Computer Science(), vol 8532. Springer, Cham. https://doi.org/10.1007/978-3-319-07515-0_28
Download citation
DOI: https://doi.org/10.1007/978-3-319-07515-0_28
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-07514-3
Online ISBN: 978-3-319-07515-0
eBook Packages: Computer ScienceComputer Science (R0)