Abstract
The study described in this paper extends our earlier work on improving the user experience in online support groups via embedding social knowledge visualization interfaces. A real online support group was created for the purpose of testing a web-poll mood tracker for 16 weeks. We describe the design and deployment of both 2005 and current plot-polls, and conclude with the mixed results from our qualitative investigation, which yielded useful recommendations for future research.
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Ivanov, A., Mileva, E. (2014). The Plot-poll Redesigned: Lessons from the Deployment of a Collective Mood-tracker in an Online Support Group. In: Luo, Y. (eds) Cooperative Design, Visualization, and Engineering. CDVE 2014. Lecture Notes in Computer Science, vol 8683. Springer, Cham. https://doi.org/10.1007/978-3-319-10831-5_5
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DOI: https://doi.org/10.1007/978-3-319-10831-5_5
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