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Factors Affecting Perceived Satisfaction with a BPM Tool: A Student Perspective

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Enterprise Systems. Strategic, Organizational, and Technological Dimensions (Pre-ICIS 2011, Pre-ICIS 2012, Pre-ICIS 2010)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 198))

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Abstract

This pedagogical study reports on an innovative collaboration with a business process management (BPM) software vendor. The purpose was to analyze factors affecting students’ perceived satisfaction with the vendor’s tool. Although BPM software potentially enhances organizations’ productivity, user satisfaction is necessary for realization of that goal. Students in teams participated in a process modeling and simulation assignment that required a description of their experience with the BPM tool. Analysis of students’ comments using grounded theory resulted in eight propositions and a conceptual model. User knowledge and the quality of the documentation affect perceived ease of use and the skills in report generation that result in user satisfaction. As a result of the student feedback, the vendor may modify the BPM software, which could improve perceived satisfaction and increase productivity in adopting organizations. Suggestions for teaching BPM courses offer implications for educational research.

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Authors and Affiliations

  1. University of Colorado Denver, Denver, USA

    Judy E. Scott & Jae Hoon Choi

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  1. Judy E. Scott
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  2. Jae Hoon Choi
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Correspondence to Judy E. Scott .

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Editors and Affiliations

  1. Queensland University of Technology, Brisbane, Queensland, Australia

    Darshana Sedera

  2. Universität Potsdam, Potsdam, Germany

    Norbert Gronau

  3. Southern Illinois University, Edwardsville, Illinois, USA

    Mary Sumner

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Scott, J.E., Choi, J.H. (2015). Factors Affecting Perceived Satisfaction with a BPM Tool: A Student Perspective. In: Sedera, D., Gronau, N., Sumner, M. (eds) Enterprise Systems. Strategic, Organizational, and Technological Dimensions. Pre-ICIS Pre-ICIS Pre-ICIS 2011 2012 2010. Lecture Notes in Business Information Processing, vol 198. Springer, Cham. https://doi.org/10.1007/978-3-319-17587-4_12

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  • DOI: https://doi.org/10.1007/978-3-319-17587-4_12

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-17586-7

  • Online ISBN: 978-3-319-17587-4

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