Abstract
Swiss Post has been innovating for several years, strengthening its expertise as an actor in the digital world and exploiting the unique selling propositions it owns in the physical world. The emergence of the Internet in combination with gradual liberalization has given rise to new customer needs, increased and changing competition as well as new business models in the postal sector. The rationale for Swiss Post’s investment in postal e-services is twofold: First, new services may enhance the value of traditional services by adding complementary services; second, they may compensate losses due to the progressing substitution of physical letter mail which progresses at a rate of about 2 % per year.
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Jaag, C., Maegli, M., Morel, D. (2016). Commercial and Regulatory Challenges for Postal e-Services in Switzerland. In: Crew, M., Brennan, T. (eds) The Future of the Postal Sector in a Digital World. Topics in Regulatory Economics and Policy. Springer, Cham. https://doi.org/10.1007/978-3-319-24454-9_15
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DOI: https://doi.org/10.1007/978-3-319-24454-9_15
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