Abstract
Quality is the dominant theme in health care today. A key policy concern is measurement and improvement of the quality of care in healthcare organizations. Numerous strategies and tools have been developed and used in quality improvement efforts. The Japanese word “Kaizen” is commonly used in such efforts. It comprises two Japanese kanji characters—“kai” (change) and “zen” (good or for the better)—and means “continuous improvement.” This quality management approach is the hallmark of Toyota Motor Corporation.
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© 2016 Springer International Publishing Switzerland
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Ito, H. (2016). The Toyota Way. In: O'Donohue, W., Maragakis, A. (eds) Quality Improvement in Behavioral Health. Springer, Cham. https://doi.org/10.1007/978-3-319-26209-3_6
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DOI: https://doi.org/10.1007/978-3-319-26209-3_6
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Online ISBN: 978-3-319-26209-3
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