Skip to main content
SpringerLink
Log in

Modelling of Software Agents in Knowledge-Based Organisations. Analysis of Proposed Research Tools

  • Conference paper
Information Technology for Management

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 243))

Abstract

The development of the theory of multi-agent systems in the area of their use to support an organisation can be examined in the context of supporting the performance of business processes and knowledge management processes that take place in modern organisations, in particular knowledge-based organisations. Agent technologies created in this area can be considered in categories of software agent societies, where a multi-agent solution is supported by mechanisms for analysing behaviour of such a system. The aim of this paper is to analyse research methodology and scientific tools developed during the three last years by a team of researchers in the specified field. The paper presents theoretical issues connected with the use of knowledge management systems in organisations, partial results of interviews with developers of agent solutions in Poland, a proposal of a methodology for designing agent societies, elements of a developed prototype of an agent solution, findings of qualitative research in the area of usability of software agents and assessments of multi-agent systems supporting knowledge management.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Sołtysik-Piorunkiewicz, A., Żytniewski, M.: Software agent societies for process management in knowledge-based organization. In: Janiunaite, B., Petraite, M. (eds.) Proceedings of the 14th European Conference on Knowledge Management, vol. 2, pp. 661–669. ACPI, UK (2013)

    Google Scholar 

  2. Żytniewski, M.: Application of the software agents society in the knowledge management system life cycle. In: Pańkowska, M., Stanek, S., Sroka, H. (eds.) Cognition and Creativity Support Systems, pp. 191–201. Publishing House of the University of Economics in Katowice (2013)

    Google Scholar 

  3. Sołtysik-Piorunkiewicz, A.: The development of mobile Internet technology and ubiquitous communication in a knowledge-based organization. Online J. Appl. Knowl. Manag. (OJAKM) 1(1), 29–41 (2013). A Publication of the International Institute for Applied Knowledge Management

    Google Scholar 

  4. Żytniewski, M., Kowal, R., Sołtysik, A.: Creation of software agents’ society from the perspective of implementation companies. The advantages of their use, the problems of construction and unique features. In: Research Papers of the Wroclaw University of Economics. Business Informatics, vol. 3, issue no. 29, pp. 162–171. Publishing House of Wroclaw University of Economics (2013)

    Google Scholar 

  5. Żytniewski, M., Kowal, R., Sołtysik, A.: The outcomes of the research in areas of application and impact of software agents societies to organizations so far. Examples of implementation in Polish companies. In: Ganzha, M., Maciaszek, L., Paprzycki, M. (eds.) Proceedings of the 2013 Federated Conference on Computer Science and Information Systems, vol. 1, pp. 1181–1187. IEEE Computer Society Press, Los Alamitos (2013)

    Google Scholar 

  6. Żytniewski, M., Klement, M.: Analiza porównawcza wybranych platform wieloagentowych. In: Kisielnicki, J., Chmielarz, W., Parys, T. (eds.) Informatyka 2 przyszłości 30 lat Informatyki na Wydziale Zarządzania, pp. 88–100. Publishing House of the Faculty of Management of the University of Warsaw (2015)

    Google Scholar 

  7. Żytniewski, M.: Comparison of methodologies for agents’ software society modeling processes in support for the needs of a knowledge-based organization. In: Kiełtyka, L., Niedbał, R. (eds.) Wybrane zastosowania technologii informacyjnych zarządzania w organizacjach, vol. 296, pp. 15–26. Publishing House of University of Technology in Czestochowa (2015)

    Google Scholar 

  8. Żytniewski, M.: Modelowanie systemów agentowych wspomagających organizacje oparte na wiedzy. In: Żytniewski, M. (ed.) Technologie agentowe w organizacjach opartych na wiedzy, pp. 92–119. Publishing House of the University of Economics in Katowice (2015)

    Google Scholar 

  9. Żytniewski, M.: Wprowadzenie do teorii społeczności agentów programowych oraz ich zastosowania w organizacjach opartych na wiedzy. In: Żytniewski, M. (ed.) Technologie agentowe w organizacjach opartych na wiedzy, pp. 52–69. Publishing House of the University of Economics in Katowice (2015)

    Google Scholar 

  10. Żytniewski, M., Klement, M.: Trust in software agent societies. Online J. Appl. Knowl. Manag. 3(1), 93–101 (2015). A Publication of the International Institute for Applied Knowledge Management

    Google Scholar 

  11. Żytniewski, M.: Integration of knowledge management systems and business processes using multi-agent systems. In: Proceedings of the Cooperative Online Organizations conference (Presented at the AAMAS 2015 Workshop), Turkey (2015)

    Google Scholar 

  12. Żytniewski, M., Kowal, R.: Using software agents to enhance the functionality of social knowledge portal. In: Abramowicz, W. (ed.) BIS Workshops 2013. LNBIP, vol. 160, pp. 23–34. Springer, Heidelberg (2013)

    Chapter  Google Scholar 

  13. Kopka, B., Żytniewski, M.: The system ergonomics and usability as measurement of the software agent impact to the organization. In: Rebelo, F., Soares, M. (eds.) Proceedings of Advances in Ergonomics in Design, Usability and Special Populations, pp. 21–34. AHFE (2014)

    Google Scholar 

  14. Żytniewski, M., Kopka, B.: The proposition of agents’ usability analysis method based on an analysis of Polish enterprises. In: Proceedings of the Human Agent Interaction Design and Models Conference (Presented at the AAMAS 2015 Workshop), Turkey (2015)

    Google Scholar 

  15. Żytniewski, M., Kopka, B.: Indicators of software agents usability and ergonomic. In: Proceedings of First Medial International Scientific Conference of the Series Decisions Situations of Endangerment, The Journal of Science of the Gen. Tadeusz Kosciuszko Military Academy of Land Forces, Wroclaw (2015)

    Google Scholar 

  16. Klement, M.: Zastosowanie zaufania w społecznościach agentów programowych. In: Żytniewski, M. (ed.) Technologie agentowe w organizacjach opartych na wiedzy, pp. 120–137. Publishing House of the University of Economics in Katowice (2015)

    Google Scholar 

  17. Klement, M., Żytniewski, M.: Metodyczne aspekty modelowania zaufania i reputacji w społecznościach agentów programowych dla potrzeb wspomagania procesów biznesowych organizacji. In: Technologie wiedzy w zarządzaniu organizacją. Scientific Papers of the University of Economics in Katowice (2015) (after positive review)

    Google Scholar 

  18. Żytniewski, M.: Rozwój koncepcji społeczności agentów programowych. In: Buko, J. (ed.) Europejska przestrzeń komunikacji elektronicznej, pp. 481–493. Scientific Papers of Szczecin University (2013)

    Google Scholar 

  19. Drucker, P.: Post-capitalist Society. Harper Business, New York (1993)

    Google Scholar 

  20. Turban, E., Leidner, D., McLean, E., Wetherbe, M.: Knowledge management. In: Information Technology for Management: Transforming Organizations in the Digital Economy, pp. 365–405. Wiley, Hoboken (2006)

    Google Scholar 

  21. Jennex, M.E.: Knowledge Management: Concepts, Methodologies, Tools and Applications. IGI Publishing, Hershey (2009)

    Google Scholar 

  22. Kwiig, M.: Knowledge Management Foundations. Schema Press, Arlington (1993)

    Google Scholar 

  23. Nonaka, I., Takeuchi, H.: Knowledge-Creating Company. Oxford University Press, New York (1995)

    Google Scholar 

  24. Davenport, T., Prusak, L.: Working Knowledge How Organizations Manage What They Know. Harward Business School Press, Boston (1998)

    Google Scholar 

  25. Van der Spek, R., Spijkervet, A.: Knowledge management: dealing intelligently with knowledge. In: Liebowitz, J., Wilcox, L. (eds.) Knowledge Management and its Integrative Elements. CRC Press, New York (1997)

    Google Scholar 

  26. Grudzewski, W.M., Hejduk, I.: Knowledge Management in Enterprises. Difin, Warszawa (2004)

    Google Scholar 

  27. Sołtysik-Piorunkiewicz, A.: The Telecom Business Strategies: A Comparative Study of Corporate Blogs. MIDI, Warszawa (2014)

    Google Scholar 

  28. Ziemba, E., Eisenbardt, M.: Aktywności prosumenckie z wykorzystaniem technologii informacyjno-komunikacyjnych w świetle badań bezpośrednich. In: Nowicki, A., Jelonek, D. (eds.) Wiedza i technologie informacyjne w kreowaniu przedsiębiorczości, pp. 101–113. Publishing House of Managment Departament, University of Technology, Czestochowa (2013)

    Google Scholar 

  29. Ziemba, E., Wielki, J.: The use of corporate portals in managing knowledge on entities operating in the electronic space. In: Wrycza, S. (ed.) Proceedings of the Seventh International Conference on Perspectives in Business Informatics Research, BIR 2008, pp. 143–157. Gdansk University Press (2008)

    Google Scholar 

  30. Furmankiewicz, M., Sołtysik-Piorunkiewicz, A., Ziuziański, P.: Artificial intelligence systems for knowledge management in e-health: the study of intelligent software agents. In: Latest Trends on Systems: The Proceedings of 18th International Conference on Systems, Santorini Island, Greece, pp. 551–556 (2014)

    Google Scholar 

  31. Sołtysik, A.: Wspieranie procesów zarządzania kapitałem ludzkim z wykorzystaniem agentów programowych. In: Żytniewski, M. (ed.) Technologie agentowe w organizacjach opartych na wiedzy, pp. 284–307. Publishing House of the University of Economics in Katowice (2015)

    Google Scholar 

  32. Sołtysik-Piorunkiewicz, A., Furmankiewicz, M., Ziuziański, P.: The method of evaluation of multi-agent software for knowledge management in e-health. In: Kiełtyka, L., Niedbał, R. (eds.) Wybrane zastosowania technologii informacyjnych zarządzania w organizacjach, vol. 296. Publishing House of University of Technology in Czestochowa (2015)

    Google Scholar 

  33. Sołtysik-Piorunkiewicz, A., Furmankiewicz, M., Ziuziański, P.: Rola systemów wieloagentowych do zarządzania wiedzą w e-zdrowiu. In: Żytniewski, M. (ed.) Technologie agentowe w organizacjach opartych na wiedzy, pp. 268–283. Publishing House of the University of Economics in Katowice (2015)

    Google Scholar 

  34. Żytniewski, M., Sołtysik, A., Kowal, R.: Creation of software agents’ society from the perspective of implementation companies: the advantages of their use, the problems of construction and unique features. Bus. Inf. 3(29), 162–171 (2013). Publishing House of the University of Economics in Wroclaw

    Google Scholar 

  35. Żytniewski, M., Kopka, B.: Użyteczność Systemów agentowych oraz analiza propagacji Wiedzy. In: Żytniewski, M. (ed.) Technologie agentowe w organizacjach opartych na wiedzy, pp. 138–156. Publishing House of the University of Economics in Katowice (2015)

    Google Scholar 

  36. Żytniewski, M., Kopka, B.: Social aspects of the impact of software agents on participants of business processes in knowledge based organisations. In: Pańkowska, M. (ed.) Creativity Support Systems, Publishing House of the University of Economics in Katowice (2015) (after positive review)

    Google Scholar 

  37. Cortés, U., Annicchiarico, R., Urdiales, C.: Agents and healthcare: usability and acceptance. In: Annicchiarico, R., Garcia, U.C., Urdiales, C. (eds.) Agent Technology and e-Health, pp. 1–3. Birhauser Verlag, Basel (2008)

    Google Scholar 

  38. Żytniewski, M., Klement, M., Skorupka, D., Stanek, S., Duchaczek, A.: Application of the AHP method in modeling the trust and reputation of software agents. In: Proceedings of International Conference of Numerical Analysis and Applied Mathematics, Greece (2015)

    Google Scholar 

  39. Gołuchowski, J.: Wprowadzenie do inżynierii wiedzy. Difin, Warszawa (2011)

    Google Scholar 

  40. Sołtysik, A., Kostrubała, S., Sołtysik-Piorunkiewicz, A., Stanek, S.: Wspieranie procesu rekrutacji pracowników w przedsiębiorstwie z wykorzystaniem systemów wieloagentowych. In: Knosala, R. (ed.) Innowacje w Zarządzaniu i Inżynierii Produkcji. Publishing House Polskie Towarzystwo Zarządzania Produkcją Opole (2012)

    Google Scholar 

  41. Sołtysik, A.: Wspieranie procesów pozyskiwania, kreowania i utrzymania kapitału ludzkiego w organizacji opartej na wiedzy: Wstępne wyniki badań. In: Technologie wiedzy w zarządzaniu publicznym. Publishing House of the University of Economics in Katowice (2015) (under review)

    Google Scholar 

  42. Sołtysik-Piorunkiewicz, A.: Knowledge management impact of information technology Web 2.0/3.0. The case study of agent software technology usability in knowledge management system. In: AIP Conference Proceedings, vol. 1644, p. 219 (2015). http://dx.doi.org/10.1063/1.4907840

  43. Sołtysik-Piorunkiewicz, A., Furmankiewicz, M., Ziuziański, P.: Artificial intelligence and multi-agent software for e-health knowledge management system. Bus. Inf. 2(32), 51–63 (2014). Publishing House of the University of Economics in Wroclaw

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Faculty of Informatics and Communication, University of Economics in Katowice, 1 Maja 50, 40-287, Katowice, Poland

    Mariusz Żytniewski, Andrzej Sołtysik, Anna Sołtysik-Piorunkiewicz & Bartosz Kopka

Authors
  1. Mariusz Żytniewski
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Andrzej Sołtysik
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Anna Sołtysik-Piorunkiewicz
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Bartosz Kopka
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Mariusz Żytniewski .

Editor information

Editors and Affiliations

  1. Faculty of Finance and Insurance, University of Economics in Katowice, Katowice, Poland

    Ewa Ziemba

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this paper

Cite this paper

Żytniewski, M., Sołtysik, A., Sołtysik-Piorunkiewicz, A., Kopka, B. (2016). Modelling of Software Agents in Knowledge-Based Organisations. Analysis of Proposed Research Tools. In: Ziemba, E. (eds) Information Technology for Management. Lecture Notes in Business Information Processing, vol 243. Springer, Cham. https://doi.org/10.1007/978-3-319-30528-8_6

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-30528-8_6

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-30527-1

  • Online ISBN: 978-3-319-30528-8

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation