Abstract
For many decades, process models have built the basis for economically successful participation in the market. Companies are still faced with the task of identifying, defining and visualizing their processes, especially in today’s era of digitization. In this era and due to more and more complex inter-organizational processes across corporate boundaries, the question arises as whether techniques and approaches for elicitation of processes in the context of business process management have changed or if the established techniques are still appropriate. Here, digitization could have significant potential to automate the elicitation of processes. To address this issue we have conducted a systematic literature review and identified the theoretical requirements for the elicitation of processes. Then, based on an interview study with experienced consultants, we compared the theoretic results with the current applied techniques in today’s practice. Selected results are presented and discussed in this paper.
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Leyh, C., Bley, K., Seek, S. (2017). Elicitation of Processes in Business Process Management in the Era of Digitization – The Same Techniques as Decades Ago?. In: Piazolo, F., Geist, V., Brehm, L., Schmidt, R. (eds) Innovations in Enterprise Information Systems Management and Engineering. ERP Future 2016. Lecture Notes in Business Information Processing, vol 285. Springer, Cham. https://doi.org/10.1007/978-3-319-58801-8_4
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