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Impact of Non-verbal Communication on Collaboration in 3D Virtual Worlds: Case Study Research in Learning of Aircraft Maintenance Practices

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Immersive Learning Research Network (iLRN 2017)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 725))

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Abstract

Virtual worlds are widely regarded as a successful approach for professional team training, due to promoting collaboration through user avatars. Current theoretical models of Computer-Supported Cooperative Work (CSCW) do not account for the specificity of virtual worlds’ affordances for collaboration, particularly regarding non-verbal communication affordances, which led Cruz et al. to propose in iLRN in 2015 a specific protocol to collect data to support the empirical-grounded refinement of the theoretical treatment of virtual worlds in CSCW. Here, we present the results of applying this protocol to a case study in the training of aircraft maintenance practices. A training simulator platform was built with the Open Simulator platform for this purpose. Through activity observation, collected data provided a set of chains of evidence as proof elements, increasing the amount of empirical data available for future theory development.

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Acknowledgments

The presentation of this work was partly financed by the ERDF – European Regional Development Fund through the Operational Programme for Competitiveness and Internationalisation - COMPETE 2020 Programme within project «POCI-01-0145-FEDER-006961», by National Funds through the Portuguese funding agency, FCT - Fundação para a Ciência e a Tecnologia as part of project «UID/EEA/50014/2013», and by the project Tele-Média-Arte, funded by FCG - Fundação Calouste Gulbenkian.

Author information

Authors and Affiliations

  1. Universidade Aberta, Lisbon, Portugal

    Gustavo Silva & Leonel Morgado

  2. INESC TEC, Porto, Portugal

    Leonel Morgado

  3. Instituto Politécnico de Viseu, Viseu, Portugal

    Armando Cruz

Authors
  1. Gustavo Silva
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  2. Leonel Morgado
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  3. Armando Cruz
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Corresponding author

Correspondence to Leonel Morgado .

Editor information

Editors and Affiliations

  1. University of Arkansas, Fayetteville, AR, USA

    Dennis Beck

  2. University of St Andrews, St Andrews, UK

    Colin Allison

  3. Universidade Aberta, Coimbra, Portugal

    Leonel Morgado

  4. Institute of Information Systems and Computer Media, Graz University of Technology, Graz, Austria

    Johanna Pirker

  5. Department of Computer Science, California Polytechnic State University, San Luis Obispo, CA, USA

    Foaad Khosmood

  6. Salish Kootenai College, Pablo, MT, USA

    Jonathon Richter

  7. Graz University of Technology, Graz, Austria

    Christian Gütl

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Silva, G., Morgado, L., Cruz, A. (2017). Impact of Non-verbal Communication on Collaboration in 3D Virtual Worlds: Case Study Research in Learning of Aircraft Maintenance Practices. In: Beck, D., et al. Immersive Learning Research Network. iLRN 2017. Communications in Computer and Information Science, vol 725. Springer, Cham. https://doi.org/10.1007/978-3-319-60633-0_3

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  • DOI: https://doi.org/10.1007/978-3-319-60633-0_3

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60632-3

  • Online ISBN: 978-3-319-60633-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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