Skip to main content
SpringerLink
Log in

A Case Study of Human Reliability in Maquiladora Industry Manufacturing Process

  • Conference paper
  • First Online:
Advances in Human Error, Reliability, Resilience, and Performance (AHFE 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 589))

Included in the following conference series:

  • 1520 Accesses

Abstract

This document presents an advance study of the sociotechnical factors that influence the human errors that affect the manufacture processes in the maquiladora industry. The purpose of the research is to determine the root causes of human errors from an approach of the human reliability in sociotechnical systems. The scientific methodology used is located in cognitive anthropology, by applying methods of analysis from a cultural consensus. It was used on data collection, an instrumented and structured interview known as free listings. The methodological approach of the study corresponds to a mixed methods. The study was designed transversal, exploratory and descriptive. The interviewed population was supervisors, technicians and engineers, of the two main modalities existing in the companies production area and those from quality area. With this research it is possible to make a contribution for a better classification of root causes in human errors affecting now the manufacture processes in the maquiladora industry in Tijuana, Mexico. With this knowledge may propose preventive and corrective actions in continuous improvement projects inside manufacture processes.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Douglas, L., Hansen, T.: Los orígenes de la industria maquiladora en México. Comercio Exterior 53(11), 1045–1056 (2003)

    Google Scholar 

  2. Angulo, C.: Foreign lnvestment and the Maquiladora Export lndustry. Direct Foreign lnvestment. Banamex, México (1990)

    Google Scholar 

  3. Consejo Nacional de la Industria Maquiladora y Manufacturera de Exportación: Economic Report. Economic Analysis-Banco (2016)

    Google Scholar 

  4. Instituto Nacional de Estadística y Geografía (INEGI) (2016). http://www.inegi.org.mx

  5. Reyes, R.M.: Desarrollo de una taxonomía de la causalidad del error humano para accidentes con lesión en manos en la industria arnesera. Tesis doctoral, Universidad de Guadalajara (2011)

    Google Scholar 

  6. Collins, C.C., Dressler, W.W.: Cultural consensus and cultural diversity: a mixed methods investigation of human service providers’ models of domestic violence. J. Mixed Methods Res. 2(4), 362–387 (2008)

    Article  Google Scholar 

  7. D’Andrade, R.G.: The cultural part of cognition. Cogn. Sci. 5, 179–195 (1987)

    Article  Google Scholar 

  8. D’Andrade, R.G.: The Development of Cognitive Anthropology. Cambridge University Press, Cambridge (1995)

    Book  Google Scholar 

  9. Tashakkori, A., Creswell, J.W.: A new era for mixed methods. J. Mixed Methods Res. 1(1), 3–7 (2007)

    Article  Google Scholar 

  10. Weller, S.R.: Cultural consensus theory: applications and frequently asked questions. Field Methods 19(4), 339–368 (2007)

    Article  Google Scholar 

  11. Romney, A.K., Weller, S.C., Batchelder, W.H.: Culture as consensus: a theory of culture and informant accuracy. Am. Anthropol. 88, 313–338 (1986)

    Article  Google Scholar 

  12. Schrauf, R.W., Sanchez, J.: Using freelisting to identify, assess, and characterize age differences in shared cultural domains. J. Gerontol. 63b(6), S385–S393 (2008)

    Article  Google Scholar 

  13. Weller, S.C., Romney, A.K.: Systematic Data Collection. Sage, Newbury Park, Beverly Hills, London, New Delhi (1988)

    Google Scholar 

  14. Quinlan, M.: Considerations for collecting freelists in the field: examples from ethnobotany. Field Methods 17(3), 219–234 (2005)

    Article  Google Scholar 

  15. García, O.: La Confiabilidad humana en la gestión de mantenimiento. Foro Taller sobre Innovación en el Sector Industrial de Procesos por Análisis de la Seguridad y el Control de Riesgos. Medellín, Colombia (2006)

    Google Scholar 

  16. Arquer, M.I., Nogareda, C.: NTP 360: Fiabilidad humana: Conceptos básicos. Instituto Nacional de Seguridad e Higiene en el Trabajo. Recuperado el 12 de mayo de 2016 del sitio Web del Ministerio de Trabajo y Asuntos Sociales de España (1994). http://www.insht.es/

  17. Reason, J.T.: Human Error. Cambridge University Press, Cambridge (1990)

    Book  Google Scholar 

  18. Collazo, G.: Error Humano: C4c06. Modelo de Determinación de Raíz Causa, Puerto Rico (2008)

    Google Scholar 

  19. Casares-Li, R., Rodríguez-Hernández, A., Viña-Brito, S.: Análisis de Errores Humanos mediante la Tecnología TErEH: experiencias en su aplicación. Rev. Ing. Ind. 37, 49–58 (2016). Cuba

    Google Scholar 

  20. Cañas, J., Waerns, Y.: Ergonomía Cognitiva Aspectos psicológicos de la interacción de las personas con la tecnología de la información. Editorial Médica Panamericana, España (2001)

    Google Scholar 

  21. Sebastián, M.L.: Fallo humano: la quiebra de un paradigma. Apuntes de Psicología 27(1), 21–51 (2009)

    Google Scholar 

  22. Faig, J.: NTP 619: Fiabilidad humana: evaluación simplificada del error humano (I). Instituto Nacional de Seguridad e Higiene en el Trabajo. Ministerio de Trabajo y Asuntos Sociales España (2003)

    Google Scholar 

  23. Ruiz-Moreno, J., Trujillo, H.: Modelos para la evaluación del error humano en estudios de fiabilidad de sistemas. Anales de Psicología 28(3), 963–977 (2012)

    Article  Google Scholar 

  24. Fan-Jang, Y., Sheue-Ling, H., Yu-Hao, H., Jinn-Sing, L.: Application of human error criticality analysis for improving the initiator assembly process. Int. J. Ind. Ergon. 26, 87–99 (2000)

    Article  Google Scholar 

  25. Kumar, R., Kumar, D., Kumar, P.: FM- a pragmatic tool to model, analyse and predict complex behavior of industrial systems. Eng. Comput. 24(4), 319–346 (2007)

    Article  MATH  Google Scholar 

  26. Myszewski, J.: Mathematical model of the occurrence of human error in manufacturing processes. Qual. Reliab. Eng. Int. 26, 845–851 (2010)

    Article  Google Scholar 

  27. Miralles, C., Holt, R., Marin-Garcia, J., Canos-Daros, L.: Universal design of workplaces through the use of Poka-Yokes: case study and implications. J. Ind. Eng. Manage. 4(3), 436–452 (2011)

    Google Scholar 

  28. Viña, S., Rodríguez, A., Montero, R., Casares, R., Martínez, R.: El estudio del error humano en la industria biofamaceutica. Ação Ergonômica. Revista Brasileira de Ergonomía 6(2), 31–37 (2011)

    Google Scholar 

  29. Aju kumar, V., Gandhi, O.: Quantification of human error in maintenance using graph theory and matrix approach. Qual. Reliab. Eng. 27, 1145–1172 (2011)

    Article  Google Scholar 

  30. Rigolin, M., Quartucci, C.: Application of human error theories for the process improvement of requirements engineering. Inf. Sci. 250, 142–161 (2013)

    Article  Google Scholar 

  31. Báez, Y., Rodríguez, M., De la Vega, E., Tlapa, D.: Factores que influyen en el error humano de los trabajadores en líneas de montaje manual. Información Tecnológica 24(6), 67–78 (2013)

    Article  Google Scholar 

  32. Sylla, C., Drury, C.: Signal detection for human error correction in quality control. Comput. Ind. 26, 147–159 (1995)

    Article  Google Scholar 

  33. Paun, A., Sergiu, D., Vladut, V., Gageanu, P.: Reducing the time consuming “coming back” in manufacturing process by using the anti-error systems. Ann. Fac. Eng. Hunedoara. Int. J. Eng. Tomo IX(3), 319–322 (2011)

    Google Scholar 

  34. Yang, L., Su, Q., Shen, L.: A novel method of analyzing quality defects due to human errors in engine assembly line. In: International Conference on Information Management, Innovation Management and Industrial Engineering (ICIII), vol. 3 (2012)

    Google Scholar 

  35. Sharma, R.: Conceptual framework for improving business performance with lean manufacturing and successful human factors interventions–a case study. Int. J. Qual. Res. 6(3), 259–270 (2012)

    Google Scholar 

  36. Pons, R., Villa, M., Bermúdez, Y.: El análisis de fiabilidad humana en la mejora de procesos. Prospect 11(2), 61–67 (2013)

    Google Scholar 

  37. Power, C., Fox, J.: Comparing the comprehensiveness of three expert inspection methodologies for detecting errors in interactive systems. Saf. Sci. 62, 286–294 (2014)

    Article  Google Scholar 

  38. Reyes, R.M., Prado, L.R., Aguilera, Á., Soltero, R.: Descripción de los conocimientos sobre factores humanos que causan accidentes en una industria arnesera mexicana. e-Gnosis 9, 1–17 (2011)

    Google Scholar 

  39. Reyes-Martínez, R.M., Maldonado-Macías, A.A., de la O, R., de la Riva-Rodríguez, J.: Theoretical approach for human factors identification and classification system in accidents causality in manufacturing environment. In: Lean Manufacturing in the Developing World, chap. 18. Springer International Publishing Switzerland (2014)

    Google Scholar 

  40. Stave, C.: Törner.: exploring the organisational preconditions for occupational accidents in food industry: a qualitative approach. Saf. Sci. 45, 355–371 (2007)

    Article  Google Scholar 

  41. Peng-cheng, L., Guo-hua, C., Li-cao, D., Li, Z.: Fuzzy logic-based approach for identifying the risk importance of human error. Saf. Sci. 48, 902–913 (2010)

    Article  Google Scholar 

  42. Fujita, Y., Hollnagel, E.: Failures without errors: quantification of context in HRA. Reliab. Eng. Syst. Saf. 83, 145–151 (2004)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Facultad de Cs. Químicas e Ingeniería, Universidad Autónoma de Baja California, Calzada Universidad 14418, Tijuana, Baja California, Mexico

    Teresa Carrillo-Gutierrez

  2. División de Estudios de Posgrado e Investigación, Tecnológico Nacional de México, Instituto Tecnológico de Ciudad Juárez, Av. Tecnológico 1340, El Crucero, Cd. Juárez, Chihuahua, Mexico

    Rosa María Reyes Martínez, Jorge de la Riva Rodríguez & Jaime Sanchez-Leal

  3. Departamento de Ingeniería Industrial y Manufactura, Universidad Autónoma de Cd. Juárez, Del Charo Av. 450 N, 32310, Ciudad Juárez, Mexico

    Aidé Aracely Maldonado Macias

Authors
  1. Teresa Carrillo-Gutierrez
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Rosa María Reyes Martínez
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Jorge de la Riva Rodríguez
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Jaime Sanchez-Leal
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Aidé Aracely Maldonado Macias
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Teresa Carrillo-Gutierrez .

Editor information

Editors and Affiliations

  1. Idaho National Laboratory, Idaho Falls, Idaho, USA

    Ronald Laurids Boring

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG

About this paper

Cite this paper

Carrillo-Gutierrez, T., Martínez, R.M.R., de la Riva Rodríguez, J., Sanchez-Leal, J., Macias, A.A.M. (2018). A Case Study of Human Reliability in Maquiladora Industry Manufacturing Process. In: Boring, R. (eds) Advances in Human Error, Reliability, Resilience, and Performance. AHFE 2017. Advances in Intelligent Systems and Computing, vol 589. Springer, Cham. https://doi.org/10.1007/978-3-319-60645-3_35

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-60645-3_35

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60644-6

  • Online ISBN: 978-3-319-60645-3

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation