Abstract
This paper is an attempt to define the factors which determine a transition from a functional approach to the process one in public higher education institutions. The determination of which factor, the human one or the administrative one, define the aims of the changes of management style and the choice of the methods of these changes were the interesting aspects of the conducted research. To evaluate the organization’s process maturity, we took into consideration the most important elements of the process approach and the specificity of the activities of public higher education institutions, including: an approach to a creation of organizational structure, an internal capacity to delegate tasks and a capacity to identify the value chain. The deliberations were based on the research conducted in public higher education institutions and on the detailed analysis of one of the biggest universities in Poland.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Wawak, T.: Dilemmas of the quality of management in a higher education institution. In: Sikora, T., Giemza, M. (eds.) Practice of Quality Management in 21st Century, pp. 253–272. Wydawnictwo naukowe PTTZ, Krakow (2012)
Bitkowska, A.: Management of Business Processes in a Company, pp. 155–159. Vizja Press&IT, Warszawa (2009)
Brajer-Marczak, R.: Performance of organization from the perspective of the model of process maturity. Manage. Financ. 10, 513–523 (2012)
Grela, G.: Evaluation of the level of process maturity of the organization. Soc. Inequalities Econ. Growth 35, 169–181 (2013). University of Rzeszow
Auksztol, J., Chomuszko, M.: Modelling of Process Organization. Wydawnictwo Naukowe PWN, Warszawa (2012)
Boszko, J.: Organizational Structure of a Company and Ways of Optimizing IT. Wydawnictwa Naukowo-Techniczne, Warszawa (1973)
Wawak, T.: A draft of the model of management improvement in higher educations. Sci. J. Wroclaw 264, 451–474 (2012). University of Economy, Wroclaw
Piasecka, A.: Selected Aspects of Quality Assurance in a Public Higher Education Institution. Publishing House of University of Maria Curie-Sklodowska, Lublin (2011)
Kucinska-Landwojtowicz, A., Kolosowski, M.: Determinants of process maturity of the organization. In: Knosala, R. (ed.) Innovations in management and production engineering, pp. 655–663. Technical University of Opole, Opole (2012)
Mintzberg, H.: Management. Oficyna a Wolters Kluwer Business, Warszawa (2013)
Schermerhorn, J., Ehrlich, A.: Management: Key Concepts. Polskie Wydawnictwo Ekonomiczne, Warszawa (2008)
Gebczynska, A., Bujak, A.: Usage of the model of process maturity in the improvement of the systems of quality management. Sci. Pap. WSB 20, 177–188 (2011). University of Wroclaw
Krzos, G.: Hybrid structures in the process organizations. Sci. Pap. Wroclaw 52, 396–403 (2009). University of Economics
Grajewski, P.: Process Management of an Organization, pp. 123–133. Polskie Wydawnictwo Ekonomiczne, Warszawa (2012)
Kozminski, A.: Management: Systemic Analysis of Processes and Structures. Panst. Wydaw. Ekonomiczne, Warszawa (1977)
Kalinowski, B.T.: Analysis of business process maturity and organizational performance relations. Management 20(2), 87–101 (2016)
Diagnosis of the condition of higher education in Poland. A partial report prepared by the consortium: Ernst & Young Business Advisory, Institute of Research on Market Economy (2009). http://www.nauka.gov.pl
Dziennik, U.: Law on higher education in Poland from 27th July 2005. Journal of Law No 164, 1365 as amended (2005)
Sokolowska, J.: Process approach to the management of higher education institution. Sci. Work WSB 14, 231–242 (2011). University of Gdansk, Gdansk
Wawak, T.: Improvement of the quality of management in a higher education institution. In: Stabryla, A. (ed.) Improvement of the Management Systems in an Information Society, pp. 427–438. Wydawnictwo AE, Krakow (2006)
Wawak, T.: New trends in the management of higher education institution. In: Wawak, T. (ed.) Communication and Quality In Management, pp. 201–223. Wydawnictwo Uniwersytetu Jagiellonskiego, Krakow (2010)
Wawak, T.: Process management in a higher education institution. In: Skrzypek, E. (ed.) Influence of Process Management on the Quality and Innovativeness of the Company, pp. 61–72. Wydawnictwo UMCS, Lublin (2008)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Wisniewski, Z., Mnich, J. (2018). A Change of Approach to Management from the Functional to the Process One – A Human Factor and an Administrative Factor in a Public University. In: Goossens, R. (eds) Advances in Social & Occupational Ergonomics. AHFE 2017. Advances in Intelligent Systems and Computing, vol 605. Springer, Cham. https://doi.org/10.1007/978-3-319-60828-0_17
Download citation
DOI: https://doi.org/10.1007/978-3-319-60828-0_17
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-60827-3
Online ISBN: 978-3-319-60828-0
eBook Packages: EngineeringEngineering (R0)