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Analysis of Benefits for Knowledge Workers Expected from Knowledge-Graph-Based Information Systems

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Information Systems: Research, Development, Applications, Education (SIGSAND/PLAIS 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 300))

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Abstract

The paper raises the issues of Knowledge Workers job and the Knowledge Management Information Systems (KMIS) that support it. The first objective of the paper is to define the notions Knowledge Worker and KMIS - in the form of concept maps. In the paper, the knowledge actions conducted by the Knowledge Workers are also analyzed and the most frequently performed actions are distinguished. The two actions - analysis and information organization, are used as the basis for examination of KMIS quality in terms of Knowledge Workers support. A case study of Moodle platform as a KMIS supporting actions of Knowledge Workers in higher education justifies the conclusions of the support quality of traditional KMIS. With the objective to suggest improvement of the KMIS the authors introduce a design approach for Knowledge-Graph-based Information Systems (KGIS) and describe the general benefits of them, again referring to such knowledge actions as analysis and information organization. The paper also covers the limitations that might relate to a broad implementation of KGIS, connected with infrastructure, technology, organization, and media effects. At the end, the authors present another small case study dealing with the expected support quality of a semantic IT service catalog, prototypically implemented in a German higher education institution.

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Author information

Authors and Affiliations

  1. University of Economics in Katowice, Katowice, Poland

    Mariia Rizun

  2. Brandenburg University of Applied Sciences, Brandenburg an der Havel, Germany

    Vera G. Meister

Authors
  1. Mariia Rizun
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  2. Vera G. Meister
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Correspondence to Mariia Rizun .

Editor information

Editors and Affiliations

  1. Faculty of Management, University of Gdansk, Sopot, Poland

    Stanisław Wrycza

  2. University of Gdansk, Sopot, Poland

    Jacek Maślankowski

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Rizun, M., Meister, V.G. (2017). Analysis of Benefits for Knowledge Workers Expected from Knowledge-Graph-Based Information Systems. In: Wrycza, S., Maślankowski, J. (eds) Information Systems: Research, Development, Applications, Education. SIGSAND/PLAIS 2017. Lecture Notes in Business Information Processing, vol 300. Springer, Cham. https://doi.org/10.1007/978-3-319-66996-0_3

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