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Evaluating Decision Support Systems’ Effect on User Learning: An Exploratory Study

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Trends and Advances in Information Systems and Technologies (WorldCIST'18 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 746))

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Abstract

The main purpose of this paper was to assess the effect of DSS use on decision makers learning, in the aim of proposing User’s learning as a measure of DSS success. This study extends previous work on both DSS behavioral/cognitive effects on users and DSS evaluation. The data collected during the usage of GASFIN DSS enabled us to assess the learning acquisition process by monitoring changes in the decision making process and outcomes. The results confirmed the improvement of users learning capabilities over regular system usage. Implications for future research on the DSS evaluation are proposed.

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Author information

Authors and Affiliations

  1. Mohammed V University of Rabat, ENSIAS, Rabat, Morocco

    Khaoula Boukhayma & Abdellah Elmanouar

Authors
  1. Khaoula Boukhayma
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  2. Abdellah Elmanouar
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Corresponding author

Correspondence to Khaoula Boukhayma .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, Ohio, USA

    Hojjat Adeli

  3. DSI/EEUM, Universidade do Minho, Guimarães, Portugal

    Luís Paulo Reis

  4. DIMES, Universita della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

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Boukhayma, K., Elmanouar, A. (2018). Evaluating Decision Support Systems’ Effect on User Learning: An Exploratory Study. In: Rocha, Á., Adeli, H., Reis, L., Costanzo, S. (eds) Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, vol 746. Springer, Cham. https://doi.org/10.1007/978-3-319-77712-2_75

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  • DOI: https://doi.org/10.1007/978-3-319-77712-2_75

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-77711-5

  • Online ISBN: 978-3-319-77712-2

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