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A Typology of Different Forms of Business Process Standardisation (BPS)

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Business Process Management Forum (BPM 2018)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 329))

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Abstract

Organisations are increasingly adopting a process-centric view in order to compete and thrive. Business Process Standardisation (BPS) is a strategy for improved efficiency and effectiveness of business processes. BPS approaches are known to vary in practice, but are ill-understood. Through inductive content analysis of 18 published BPS case studies we identify three key decisions of the BPS approach: (i) Origin of standardisation (de facto or de jure), (ii) Optimisation of the master process (yes or no), and (iii) Choice of master process (internal exemplar, internal best-of-breed, or external exemplar) thus yielding twelve (2 × 2 × 3) alternative BPS types. This typology can serve as a useful tool for researchers investigating the BPS concept and may provide insight for practitioners when selecting an appropriate form of BPS. Further development, extension, and evaluation of the typology are suggested as future research.

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Notes

  1. 1.

    Some examples include: Process and standard* in abstract, title and keywords; “Business Process” AND standard* in abstract, title and keywords; Process AND standardization in in abstract, title and keywords; “Business Process” AND standardization in in abstract, title and keywords.

  2. 2.

    For instance, incorporation of best practices is a decision to be taken by the organisation during standardization, and was distilled from literature as an outcome of Stage 1; whereas, the options of the decision (yes or no), were extracted and synthesised in Stage 2.

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Author information

Authors and Affiliations

  1. Queensland University of Technology, Brisbane, Australia

    Kanika Goel, Wasana Bandara & Guy Gable

Authors
  1. Kanika Goel
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  2. Wasana Bandara
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  3. Guy Gable
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Corresponding author

Correspondence to Kanika Goel .

Editor information

Editors and Affiliations

  1. Hasso-Plattner Institute, University of Potsdam, Potsdam, Germany

    Mathias Weske

  2. Free University of Bozen-Bolzano, Bolzano, Italy

    Marco Montali

  3. Data61, CSIRO, Eveleigh, New South Wales, Australia

    Ingo Weber

  4. University of Liechtenstein, Vaduz, Liechtenstein

    Jan vom Brocke

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Goel, K., Bandara, W., Gable, G. (2018). A Typology of Different Forms of Business Process Standardisation (BPS). In: Weske, M., Montali, M., Weber, I., vom Brocke, J. (eds) Business Process Management Forum. BPM 2018. Lecture Notes in Business Information Processing, vol 329. Springer, Cham. https://doi.org/10.1007/978-3-319-98651-7_11

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  • DOI: https://doi.org/10.1007/978-3-319-98651-7_11

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-98650-0

  • Online ISBN: 978-3-319-98651-7

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