Wireless IP — A Case Study

Abstract

What if field workers of a public utility had online access to inventory databases, work orders, maps and other essential information from anywhere? What if crew chiefs had access to e-mail and schedules without having to return to their offices? This is the vision that the City of Seattle Public Utilities is making a reality in a project spearheaded by its Information Technology Division. This case study shows not only the issues the utility has faced and the solutions it has found; but, more importantly, how the lessons learned can be applied by almost any organization today to make wireless data an effective and successful tool.